De'Longhi Reviews 23,659

I loved my DeLonghi bean to cup machine and would have given it a 5 star review until it broke within its warranty period and I had to try to arrange a repair. The customer care has been dreadful and arrangements for collection of my machine totally shambolic. I have been weeks without a coffee machine because of poor processes and collection arrangements. It has just taken 17 days for them to respond to an email trying to arrange for the machine to be picked up (no apology for the slow response) and now a DPD notification has arrived with a pick up address over 150 miles from my home. This was on the back of several previous telephone calls and an earlier failed collection (at a time I was at home waiting). It has taken hours of my time trying to resolve something which should have been simple. I can no longer recommend DeLonghi based on my experience.

I purchased a Maestosa Bean to Cup App Connected Fully Automatic Coffee Machine directly from De’Longhi’s website on 5th May. The following day, I received confirmation that the order had been shipped on 6th May.

According to Parcelforce tracking, on 7th May the package was “delivered” by being left outside my property next to my bins, in plain sight for anyone passing by. I never authorised the parcel to be left in a safe place, let alone outside my house unattended.

I contacted De’Longhi immediately via their website and a support ticket was created on 7th May. It has now been over a week with absolutely no response.

I have also tried calling their customer service number multiple times, sometimes waiting on hold for over 30 minutes with nobody answering. At this point, it genuinely feels like nobody even mans the phones.

To make matters worse, I contacted their live chat yesterday and was told that according to their system the order was only shipped on Monday 11th May, and that I would need to wait longer for delivery — despite the Parcelforce tracking clearly showing proof of delivery and confirming the item was left next to my bins days earlier.

The communication from De’Longhi has been appalling throughout. No replies to tickets, nobody answers the phone, and their live chat staff seem completely unaware of what is happening.

I am now over £2,000 out of pocket with no coffee machine and no resolution in sight. Extremely disappointed and would strongly advise others to think twice before ordering directly from De’Longhi

UPDATE 20/05 - Despite De’Longhi’s Trustpilot response I have heard absolutely nothing..

You are a complete joke. Is this a troubleshooting service? After responding after two months you are making me do something I have done many times without a precise explanation without a drawing and without contacting me. Are you waiting for the warranty to expire somehow? What a mess of service you are. Shame on you. These are not UK services but third world services. I assure you that I will file a complaint with the competent authorities and demand compensation.

I bought a De’Longhi Rivelia Jade Green from the De’Longhi eShop Germany on 05 January 2026, during the ongoing “GENUSS-SET” promotion. According to the terms and conditions, when purchasing through the De’Longhi eShop, the Genuss-Set should be shipped automatically without any additional registration.

Unfortunately, I still have not received the Genuss-Set. I have already contacted customer support twice, but received no reply.

For me, this is nothing other than a scam: the advertised Genuss-Set was a clear reason for my purchase, but it was never delivered, and customer service does not even respond to my requests. For a machine in this price range, this is absolutely disappointing and unprofessional.

Based on this experience, I cannot recommend the De’Longhi eShop.

Don't pay extra for their cookers. They don't last. After a few years, the door fell off and now the element has gone. Last cooker lasted so long, all the decals wore off.

We thought we'd treat ourselves to a fancy brand. Our mistake.

Great service and quick delivery of a La Specialista. It did arrive with a broken water tank but the customer service was quick and efficient and dispatched a replacement along with some delonghi coffee glasses which was a nice touch.

I purchased an Eletta Explore, directly from DeLonghi Spain, on 17/1/26. It cost around €840. There was a promotion running that offered a free coffee club pack worth €99. This was a key reason to make the purchase. The T&Cs stated the machine had to be purchased in Jan 2026 and the promotion had to be redeemed within 60 days of purchase.

I duly tried to avail of the promotion by following the link in the promotion document. I tried twice, firstly on 25/2/26 and again on 12/3/26 (both within the 60 day timeframe). Each time, the link just took me to a page that stated "The De’Longhi Coffee Club will be available soon". In other words, the link was not working to allow me to avail of the promotion. I have screenshots of both attempts.

I have since been dealing, via email, with an anonymous AI bot who first stated that the promotion was only valid in Spain and not valid in Ireland. I replied that I was in Spain. They then told me that the promotion couldn't be honored as it was outside the 60 day promotional period. I sent them the aforementioned evidence that I had tried to avail of the promotion twice within that 60 day period. They replied that day/time stamped screenshots do not prove that I tried to avail of the promotion.

I purchased the coffee machine in good faith and I expected DeLonghi to honour the promotion in good faith (especially as I had adhered to the T&Cs precisely).

It seems that once DeLonghi have your money, they lose all interest in you as a customer. Very poor after sales service.

I bought this machine from John Lewis in February 2025 and registered it soon after purchase. In March 2025 it developed a leak and only a dribble of coffee came out. I messaged DeLonghi on their website, supplying model #, purchase date and who I had bought it from. Nothing happened, so I telephoned them on 9th April. They said the delay was because they couldn’t find my registration. I emailed them their email confirming registration and sent the John Lewis invoice. Again, nothing happened, so I telephoned them on 15th April. They said the invoice didn’t show date of purchase, I highlighted the section on the invoice which showed date and time of purchase. After this they finally accepted it for repair. Not impressed with the machine or the customer service.

I would not recommend buying Delonghi la specialista opera machine or any other Delonghi coffee machines to anyone due to 2 reasons: 1) the quality is terrible, 2) customer service is disappointing to say the least. You will end up with a faulty, non-working machine still within warranty period, no compensation and complete neglect from customer service.

My La Specialista coffee machine started to have a persistent yellow warning light 6 months after being purchased. It was shipped to the service centre from where it returned 2 weeks later with a broken water tank. I contacted customer service immediately with photos (ticket 7705881), they told me it is out of stock (really?? Not in stock in Delonghi service centre??) and assured me it will be shipped later but it was never shipped and the stopped replying to my messages. I have no idea if it has been repaired as I cannot use it now. $800 down the drain and we only used it for 6 months!

First Delonghi coffee machine broke down twice within the first year.
The second time we were told it was cockroach infestation and not covered under warranty so we were offered a new machine at 30% discount.
We accepted that offer.
When the new machine arrived we used surface spray around machine every second day and borax powder on the in between days. We also emptied the grounds container and emptied the drip tray after every use.
After only 9 months the new machine broke down. We have just been told it's cockroach infestation again and not covered by warranty.
A Google search has ascertained that cockroach infestation seems to be an inherent problem with Delonghi coffee machines.
Prior to buying the Delonghi machine we rarely saw any cockroaches.
Also we've had other brand coffee machines since they came into being with no problems at all. They lasted us for several years.
We definitely don't recommend Delonghi

The product arrived and was fantastic, it was just what we expected and paid for. However, less than a year of use and the machine simple does not function.

The machine now produces what can only be described as dirty water, not coffee, despite buying expensive Nespresso pods and following all packing instructions in regards to water type. The machine also leaks and has caused damage to our natural wood work surface. The milk function simply doesn’t work; the light doesn’t light up when it is connected and filled with semi skimmed or full fat milk.

Worst of all, we have contacted John Lewis and DeLonghi directly to discuss these issues as the machine is still under warranty and all we have received is a comment from an AI chat bot, which provided us with no support or direction.

Therefore I would stay clear or DeLonghi and John Lewis, if you want any form of customer service.

I am very disappointed with my De'Longhi Magnifica S Smart coffee machine and the overall service experience.

From the beginning, the coffee it produces has been weak and lacking aroma. The used coffee grounds (coffee puck) are always loose and not properly compacted, which clearly indicates something is wrong with the machine.

I first sent the machine in for repair, and instead of properly resolving the issue, I was sent a replacement unit. However, the replacement machine stopped dispensing water after just one day of use and became completely unusable.

I then had to send it back again for repair. After receiving it once more and testing it, the same problems still remain — the coffee quality is poor and the coffee puck is still loose.

Now, I have been asked to return the machine for repair for the third time. At this point, this is simply unacceptable. Repeatedly asking customers to send the product back without actually resolving the issue reflects a very unprofessional and careless approach to after-sales service.

Given the repeated failures, I am starting to question whether this issue is related to this specific model rather than an isolated defect. I would appreciate a clear explanation and a proper resolution, instead of being asked to go through the same process again.

I would not recommend this product or the after-sales service based on my experience.

Bought I Delonghi Eletta cold brew machine plus water filter and descaler all at the same time. Filter and descaler arrived no problem, coffee machine never arrived. called three times, each time told me to wait longer. Eventually I gave up as no update from them or the courier. Cancelled after many terrible customer service calls. After chasing my refund yet again I was told it would take them 10 days to 'investigate' THEN they would let me know what is happening with my refund. To date they have made no calls to me at all, I have had to chase this up every step of the way. Customers service agents were ineffective at best and huffing and puffing at worst, quite shocking how bad they were.

Got a Rivelia to replace my aging Dynamica and i've had it about 6 weeks now. It's really very good.

Ticket number: 7006651

Update
Our coffee machine was returned to us after approximately one month, during which no updates were provided. Upon arrival, it was damaged and not in working condition. I was then told that it would be collected again for repair; however, after this process, the machine was returned in the same damaged and inoperable state.

Following this, I have made multiple attempts to contact Delonghi, but my correspondence has not been responded to.

Given that my machine has been returned in a non-functional condition and several prior attempts to resolve this have been unsuccessful, I require a replacement machine or a full refund. If this matter is not resolved promptly, I will consider further action.

Super machine
Facile à mettre en route

Purchased a Delonghi La Specialista from Delonghi's official eBay store which comes with a 12month warranty. The machine functioned well for the first 7months. It developed a minor fault were by the latte cremma system failed to engage intermittently. When it was returned it had been badly damaged in the post, the casing and water tank was cracked. They accepted return and repaired the machine. Since this time it has been returned with four times with a variety of electrical or mechanical faults. Despite this they return after 'repair'. It is currently in repair at the moment and I have one month left on my warranty.

I strongly advise that you do not buy Delonghi's products online, as you have very little re-dress. The customer service team are polite, but can actually do very little to help other than facilitate another repair. By now a high street shop would have replaced the item.

I have had several Delonghi products over the years; coffee machines, oil heaters, blenders. However, after having to send off a coffee machine for repair and the experienced customer service, I will not be buying another from Delonghi.
I sent my De’Longhi Eletta coffee machine for repair, and while the machine has now been returned and repaired, the overall service experience was very disappointing.

The machine was received by De’Longhi’s service centre on 20 February. Despite being advised that repairs typically take 10–14 working days, the process significantly exceeded this timeframe.

Communication throughout was poor. The tracking link provided never worked, and I repeatedly had to chase for updates. Responses were often generic and did not reflect the actual status of the repair.

On 19 March, I was informed the repair was complete and the machine would be dispatched within 1–3 working days. This did not happen until I followed up again, at which point it was dispatched the same day. They a reactive rather than proactively managed.

While the technical repair appears to have been completed correctly, the lack of communication, missed timelines, and need for repeated chasing made this a frustrating experience.

Based on this, I would hesitate before using De’Longhi’s repair service again and definitely puts me off buying their products.

I received as a gift a an automatic coffee machine Magnifica Evo. The milk sensor has never worked since I received the machine and I sent it back to them since I had the warranty. Until now I sent it back 4 times and every time it came back with the same problem. They are just pretending to repair it and then sending it back. These are my ticket numbers I raised with them: 7617636; 7532521; 7329619; 7328471. Now I received it back again with the same issue again but this time I will seek legal action. I asked for a refund or an exchange but I was told that they will decide if that is possible one I send the machine again. This can't be legal!

My £750 coffee machine broke before the warranty ran up, had to wait over 40 minutes on the phone to get through to support. Then they sent the wrong part; when emailing back in the thread of confirmation of sending part, they replied saying they were going to try another one, and then nothing for 2 weeks. During that time I have replied back to the email twice and still nothing.