Dell Reviews 33

I bought a super computer five years ago, Alienware Aurora R11.
Right after buying it, it broke down. I sent it back, a few weeks later I get it back, repaired and I didn't have to pay for it, but I had to miss it a few weeks.
Then I wanted to add memory, bought it on Amazon (exactly the same as the what already was present), but it was not compatible; I HAD to buy it from Dell ! (at a double price of course).
Now, five years later, it randomly shuts down, even a few seconds after starting up.
For a top computer, all this should not have happened: memory should not be linked to a brand like Dell who don't even produce memory. A GPU should not be branded "Dell" if they don't produce graphic cards.
All this is done so that you always need to get back to them and... pay a lot more.

On 2023-12-06 I've bought a DELL G16 7630, and I was no luck this time, this lap top had issues coming back from hibernation/suspend mode, the screen was blinking, the RGB keyboard did not change colors and the key 'W' was faulty. But the return policy and support worked.

Very happy by the services of the most premium insurance

I wanted to place a business order with Dell (Belgium) for a high-spec Precision Workstation 3640 Tower. I have a business account that I haven't used for a long time, and as I couldn't find my VAT number listed anywhere I tried to check this with Dell prior to placing the order. No matter what phone number I used, a recorded voice redirected me to their website and hung up. This is totally unacceptable! If this is the level of "support" they offer prior to making a sale, then what is it going to be like if I have any kind of issue or question afterwards? I'm frankly disgusted by their lack of respect for their customers and won't be buying anything from Dell again. What a complete waste of time!

The technical service is horrible
I had to pay 600 euro for a new screen, although my computer had warranty. And it took more than one month!

I ordered a beautiful curved, widescreen Dell-monitor at 4Launch.nl, which is a retailing company for Dell, and the same day I bought a new desktop computer directly from the Dell-website.

I kept the screen in the box for a couple of weeks, waiting for our offices computer specialist to integrate the new PC and the monitor in our company-network.

Ofcourse I took the screen really carefull out of its box (it's not the first system I bought, we're architects since 22 years).
The screen looked really neat.

It was only after installation, and after using it for four hours that an ugly crack appeared. On the outside the monitor still looks perfect. But on the inside the glass is broken, making this beautiful monitor a worthless piece of material, only good for the scrapyard.

In a chatsession wit 4Launch.nl, (the retailer) they asked me for some photo's, which I sent immediately. It is cristal clear to me that this damage could only appear because of the expansion of the curved glass plate inside, due to the heat and due to a flaw during the fabrication of the screen.

Their reaction was very, very dissapointing; they claim to be sure that this kind of damage couldn't be caused during fabrication, so it is clear to them that I dropped the screen, or maybe hit it against something hard.

Seriously? Do they really think this is how I would handle this precious piece of technology?

They want me to send the monitor back in, they will examin it, AND they will send me a quotation concerning the cost of repair. If I don't accept their proposal, they will charge me 75€, only to have examined the screen.
This proposal leaves me vulnerable in their hands, doesn't it?

Can't they see that there exists at least a possibility that the screen is constructed in a bad way, or that it could even been handled in a wrong way by the delivery service they sent it with?

At that point I decided to take this a little further, and to contact Dell. In the end, it IS a Dell product, and it is in their interest to get feedback about the retailers and distributing associates they work with.

The reaction at Dell's was equally poor. They stated almost immediately that this kind of damage couldn't be compensated. It's quiet obvious that at least someone isn't doing the math at Dell's. In our office we bought at least ten Dell systems + monitors during the las ten years. We're loyal clients, not only from a professional point of view, but also for our private computers at home.

How do they think we will react to this event?

I am truly dissapointed. My collegue-architect ordered the same screen with 4Launch.nl, and it works really supperb, as should mine...

Great company, cannot fault the customer service. , my purchase got lost with the courier company , within hours another had been dispatched .. They kept me updated with the progress of the delivery.
Very impressed .. Old ole fashioned customer comes first for a change !!!