Deliveroo Reviews 

First experince:

Stole my money.
Advertised 0 service fee and then charged service fee. Contacted customer service who just said they won’t refund it. They said this.

‘I understand how frustrating it is when a charge on your final receipt comes as a surprise. However, because the service fee was calculated and applied as part of your completed order, we are unable to process a refund for the fee on this occasion.’

I provided screenshots proving they advertised no fee so this now amounts to theft as they took my money without permission and won’t give it back. Terrible company.

Update:
After being passed to a manager they told me to ask for the service refund after it had been delivered.
However it then got much worse - rider called and tried to pressure me to give him the code over the phone and called me a liar when I said I didn’t already have the order. He then swore and hung up and listed the item as delivered. I got a refund but it was extremely stressful and scary to have someone be so agressive just outside my home. Won’t be returning.

ABYSMAL!!! ordered food still not here after 2 hours! Apparently the driver having it out for delivery means it can still arrive!!! Shocking service

I have 3 bank payment methods and for the life of me it won't accept either and you can'tchoose a payment at cash out.... it's like "we will choose what payment method, we won't tell you, we won't let you choose and if it fails... oh well' pathetic

I also experienced a driver who spilled drinks over my order, didn't give me the order and said i would receive a new delivery. He came back to my door with nothing and said id get an update on the app and asked for the code, which I stupidly gave him and this has stopped me from getting compensation! Their chat support was ridiculous and when asking for their complaint department info the ended the chat! I will never use them again, customer care is awful!!

Haha you are a joke
I paid for plus how kind of you offer 20% off discount but add £5 service fee HAHA!
I recommend you charge us £1 every time we click on your app.
Don’t bother you are destroyed by Uber Eats

I ordered some late drinks for my dad's birthday from a place called, "drinks and cigarettes" in harrow. After an hour nothing arrived. I rang the liar and she told me 5mins. 30 mins later I contacted deliveroo who told me it has been delivered and I cannot get a refund.
I said well that's impossible because I'm still holding my ID in my hand and you can't receive an order without them taking your date of birth and seeing ID.
I asked for the address so I could go there directly. .. well well, drinks and cigarettes don't exist. It's a pizza shop! They have given over a pizza shop address and the photo on the page is a drinks warehouse that's based in London bridge. Complete SCAM.. when I told deliveroo what I found out this idiot still said your order was delivered and sorry we can't refund you. I might as well talk to a brick wall.
I had to dig deeper to find out who I can report deliveroo too, so I found the headquarters which I will be emailing ASAP.

Missing items, orders delivered extremely late, deceptive fees, refunds that do not cover the amount you paid for, chat support agents that can’t understand what you’re saying as well as the chat being broken in the first place.

If I could give a lower rating, I would. I made an order, my food took almost two hours, and arrived stone cold. I spoke to someone on their chat who asked me to raise a complaint for compensation. I did this and they compensated me £2.76 on a £30 order! Absolute ridiculous service and then when I spoke to another advisor, they said they couldn’t help at all! Pathetic company, pathetic employees, pathetic service. Little rats!

Worst food delivery company known to man....hands down! 9 times out of 10 they s rew up and duck and dive accountability.
It boggles the mind that a company like this continues to be able to operate / survive.......atrocious service, often the riders dont match the accounts who deliver and they completely lack any accountability!

The worst food delivery company. Kurtis is advising you to used them and removed all other companies (JustEat, UberEats) in order to get a better rate. However, they are not replying to your call, messages or emails. I waited 2 months to create an account where it was related to the previous account, so they are keeping my money without release them to me asking a document from the previous owner.
They tricked me to sign a contract, work with them and now they are not providing the money were my staff worked hard to earn these money. Thief company and rude staff. Line manager or people with leadership doesn't exist on phone call through customer service

not all items delivered and there's nothing you can do about it and this was my first use of them , not again!

They flag people's accounts if they claim too much and even if food hour late there AI still says it was delivered on time , total scam company am contacting my local government ombudsman

Whoever owns deliveroo should be embarrassed & acknowledge that there needs to be improvements in all areas. The 1 star is because the majority of the time the drivers are ok. The website is extremely slow & the fees are a total rip off

Terrible each time they have taken money amd cancelled order never again

Absolutely pathetic customer support, they won't refund me for a order I never received and everyone is sorry and understands but can't refund me, never again!!

I ordered a wingstop to a hospital ward and the driver didnt even attemp to find the entrance to the ward just called me and said it was too dark

This kind of company deserves to go under...

Order delivered with items missing. Contacted customer support who ask for a photo of the receipt which is on the bag. There wasn't a receipt or a bag number...just the sealed bag with the restaurant branding. No photo, no help. So they just lost a customer for the cost of a can of drink...and that's purely on principal. Never again will I give this bunch of Muppets any money.

I wouldn’t even give this company one star! I made an order, they delivered it to the other side of the country! They said it’s a technical issue on their side and gave me credit. Ordered it AGAIN, they then put the wrong house number even though I put the correct address.complained again and they said it’s ok, it’s coming to the correct address. Waiting outside for it, delivery driver said it’s not for our house. Gave them the number to confirm it was. Once we received it, most of order missing and food cold. Complained again and they refused to give me a refund! Do not order with deliveroo!

Ordered but one get one free from bird box Northampton through Deliveroo. I bought one but didn’t get the other free as according to customer service I should have clicked on 2. There was nothing on site to indicate this. Nothing done, no apology. The other order was from harvester which says on the Deliveroo site the burgers are buy one get one free. It turns out they are not and nothing done even through the harvester Deliveroo site says the offer is still on. Customer service don’t care and don’t even feel the need to explain why this has happened.

Ordered food. Spent 22£
Asked for refund and all they returned was 3.44 as there policy for refund for cold items was a percentage
The manager ( Loiy) clearly didn’t understand our concerns
Never again. Go uber or just eats