Deliveroo Reviews 

Basically, 2nd time used the app, placed order, then after about 45ins and no rider, I tried to cancel, told couldn't as food already made, waited another 45 mins and finally food arrived cold, there's a surprise as it had been waiting. Asked for refund, gave me £3.10 refund, food was inedible. They don't even care. Warning, with the amount of negative review (wish I looked first), I think they are a scam company

I placed an order, the wrong item was delivered, sent the photo to Deliveroo and they've decided my evidence was insufficient (it was a clear photo and the food shown was totally different to what I ordered) and are now saying that they'll no longer discuss the matter either.

I have ordered via Deliveroo on two separate occasions and both times, after a two hour wait, I received a message saying the store could not accept my order. Refund was prompt however but that's the only good thing I have to say. Just Eat and Uber Eats are just as bad so I'm going back to Tesco Whoosh who, despite having high delivery charges and a £15 minimum order, have not failed to deliver (although they have cocked up the order a few times),

I’ve been paying for Deliveroo gold for years, just adding this for context of how much I used this app. One day I ordered food from a restaurant that had their own driver. The restaurant is literally 9 min drive from my house so I expected the food to arrive quickly or at least on time. After an hour with no update I called the restaurant many time but no one picked up. After another 30 minute I called again and they picked up and told me the driver is about to leave with my food and will be there in 20min, 5 min before the 20min was over I stayed near my front door as I was starving by at this point and didn’t want to miss the delivery. I waited again and after 30min I called the restaurant and was told that the driver delivered the food which isn’t possible since I was literally by the door for ages. I live chatted Deliveroo and they refused to give me a refund. I had to do a chargeback with my bank and Deliveroo then blocked me from ever ordering again. Such poor customer service and no follow through, their solution for my problem was for me to cancel my chargeback so I can order on the app again which makes no sense. They allow the restaurants/drivers to scam people

Ordered £93 of groceries. Received only around £20 worth. Support immediately claimed their “system” prevented a refund without explaining why, despite acknowledging there was only one driver. Only after repeated insistence was the case escalated. Waiting to see whether Deliveroo actually follows through.

Delivery was delayed by 30 minutes. By the time it arrived, everything was cold and soggy. Half the stuff I ordered didn't even match what was on the restaurant's page.

Verbally abused by their rider who previously smashed my order up. He was using a car while claiming to be on a bicycle. After I reported his behaviour he has now claimed I was racist with no evidence. If patrick chibuike has your order record him during delivery so he cannot attempt to pervert the course of justice again. Deliveroo have also not sacked him despite his abuse of their rules and regulations as well as the law. Order never even arrived because he is useless. Deliveroo seem to be siding with the liar.

One of the worst why am I paying way more for an order and I have Deliveroo plus which says is supposed to be free delivery absolute rubbish the delivery is never free

Sadly I ordered for the time on their website and when I downloaded the app, to track my order, I received a new customer discount code, by this point it was too late to apply the discount code to my order (as I had already placed it on their website). I contacted customer service and asked if they could apply the promo to my order and they simply said no, it's too late. I know for a fact deliveroo could have amended my order amount but they simply refused. I will be deleting my account and not be using deliveroo again.

Waited 90 minutes for an order to get cancelled because no driver to fulfil the order, I don’t drive, now nowhere is open and all you get is a bloody apology from customer service!!

Shut it down.

Absolutely appalling customer service from Deliveroo.

Another huge company treating its customers with complete disregard.

Deliveroo already charges inflated prices on individual food items, then adds a service fee, bag fee, delivery fee, and every other fee imaginable. Despite paying all these extra charges, the quality of service is getting worse.

Orders are clearly overloaded onto riders, which often results in damaged food. In my case, the delivery was mishandled so badly that food spilled all over my partner’s foot, causing a burn that required first aid.

What disappointed me even more was Deliveroo’s customer service. Instead of taking responsibility, they initially refused to provide a full refund, even for the Priority Delivery fee, and offered only a small amount of compensation. It was only after I explained my legal rights regarding goods and services not being provided with reasonable care that they finally agreed to issue a refund.

Customers shouldn’t have to argue or quote consumer rights just to receive fair treatment after a delivery has been mishandled. When people pay premium prices and additional fees, they expect food to arrive safely and customer service to resolve genuine issues professionally.

This experience has completely destroyed my confidence in Deliveroo. I expected much better from a company of this size.

The food comes cold as the delivery driver drops off other food along the wag

Told me clearly it could not take an order at that time
And to try later
I went elsewhere
Their system later automatically make the order I didn’t try again for
Food arrived
Driver said he would sort it out not to worry
Later he was seen putting food 45 mins later out on street and told to take a photo and leave
Two hours on phone with deliveroo
They lied saying driver couldn’t reach em . He clearly could
They admitted error and yet refused to refund £25
I would never deal with them again . Try awful customer care

Order was meant to be delivered between 45 and 75 minutes. Times kept being delayed. After 2 riders were changed and delivery time pushed out to 110 mins plus tried to cancel. Wouldn't let me. Customer service unhelpful. Much later acknolgheded poor service. Here's the lowest level of service. Gave me suggestions on how to manage poor service on deliveroo. Couldn't believe they just didnt do it!!! Deleted my account. Never again

Ordered a delivery during the world cup final from KFC St Albans. When it arrived 2 pieces of chicken (so the main part of the meal) from one meal was missing. I phoned KFC who said I had to complain to deliveroo or next time I was in the shop mention it. I asked if they couldn't just now deliver the missing chicken but was told no. I don't understand how a delivery company can't deliver the items they missed out. I didn't want the money refunded I wanted the person to have their dinner and not have the evening ruined.

Absolutely appalling experience — avoid Deliveroo.

My order arrived cold, and there were no utensils or straws provided for the milkshake and ice cream, making them impossible to enjoy properly. When I contacted customer service, their response was basically, “I guess they ran out of utensils.” What a load of baloney.

They showed no concern, refused to offer a refund, and made absolutely no attempt to put things right, despite the food ending up in the bin. Cold food, missing essentials and useless customer service — a complete waste of money.

I will not be using Deliveroo again.

This was the first time I used Deliveroo, and I received my food about 30 mins late, and the whole food was spilled inside the bag. I immediately cancelled my account and deleted them (after processing my refund). Totally shit service.

Don’t bother selecting express delivery you will not get that! Two hours into the order it was still being packed requested to cancel and Asda would not answer the phone and deliveroo were no help at all. Will never order from here or Asda express again. Absolutely diabolical.

Announce 30 min delivery and still nothing 60min later
Avoid

Biggest con ever deliver cold food missing items and then think a 10 pound refund is acceptable I've nothing better to do with my time so I'll be taking them to a small claims court to get the full refund