Surprisingly good The cake was delicious. Maybe not a top-notch refrigerated one but better than 90% of the cakes around, I was surprised. It did last for 5 days outside of the fridge without a pro... See more
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Payed for delivery before 12, delivery was made around 1500... in all emails (even on the day itself) it was confirmed that delivery was going to be in the morning... If you cant make sure the 'extra... See more
Company replied
I would like to leave a word of gratitude for the efficiency and quality of the product and service they provided. Thanks to you, I was able to create a delicious last-minute surprise that left the b... See more
Absolutely excellent experience from start to finish. Ordering was easy with great optional add-ons. It came delivered and packaged very well. The cake was really delicious. I will absolutely use this... See more
Company replied
Company details
Written by the company
deineTorte.de ist die Online-Konditorei, die dir die Möglichkeit bietet, deine ganz persönliche Torte zu kreieren. Ob zum Geburtstag, zur Hochzeit, zum Muttertag oder einfach nur so - bei uns findest du für jeden Anlass die perfekte Torte. Wähle aus unseren vielfältigen Motiven und Designs oder gestalte deine Torte ganz individuell mit deinem eigenen Foto. Wir verwenden nur die besten Zutaten und backen unsere Torten mit Liebe zum Detail. Das Besondere an deineTorte.de: Große Auswahl an Motiven und Designs, individuelle Tortengestaltung mit deinem eigenen Foto, hochwertige Zutaten und frische Zubereitung, schnelle Lieferung und sichere Bezahlung sowie der exzellente Kundenservice.
Contact info
Vitalisstraße 184, 50827, Köln, Germany
- 02212228380
- support@deinetorte.de
- www.deinetorte.de
4.2
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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So delicious cake and on time delivery…
So delicious cake and on time delivery and good design and style for decoration🫶🏼
16 June 2026
Unprompted review
Reply from deineTorte.de
Hi Mary,
Thanks so much for your great feedback!
We’re delighted that you enjoyed the cake and were so happy with the timely delivery, as well as the design and decoration.
If you’d like to stay up to date on our latest creations, promotions, and exclusive offers, feel free to sign up for our newsletter here: https://deinetorte.de/pages/newsletter
Best regards,
The deineTorte.de team
Reply from deineTorte.de
Hello,
thank you very much for your feedback! We are very happy to hear that you enjoyed the taste of the cake.
We hope to welcome you again soon!
Kind regards
the deineTorte.de team
Im was really very satisfied with…
I was really very satisfied with everything! Cake and muffins were great and my man loved every details on it! I will definitely order again!!! Great job and highly recommended !!!
24 April 2026
Unprompted review
Reply from deineTorte.de
Hello,
thank you very much for your wonderful feedback! We are delighted to hear that you were so happy with the cake and the cupcakes and that all the details were so well received.
It is especially nice for us to know that you were able to enjoy the occasion and that your husband was happy as well. We will gladly pass on your kind words to our team.
If you would like to stay up to date with our latest creations, promotions, and exclusive offers, you are very welcome to subscribe to our newsletter here: https://deinetorte.de/pages/newsletter
We look forward to welcoming you again soon!
Kind regards
the deineTorte.de team
The cake looked nice but too expensive for this quality
The cake looked nice, but unfortunately there were several issues.
First, the cake was too sweet, and the balance between the dough and cream was not ideal. There was much more cream than cake, so it felt a bit unbalanced.
The delivery was also problematic. Although the box was clearly marked “up” and “fragile,” it was delivered upside down. Luckily, the internal packaging prevented major damage.
Another issue was the delivery date. I requested delivery on Friday so the cake would be fresh for Saturday and Sunday, but it was delivered on Thursday instead. If I had not been home by chance, the delivery would not have worked at all. It would be helpful if the bakery asked customers for the celebration date and preferred delivery day to avoid this situation.
Finally, the ribbon decoration was not properly attached.
Overall, the cake was okay, but there is definitely room for improvement in both delivery handling and cake balance. It might be well thought to think about some refund of voucher for next time to at least compensate these error. My guests were not satisfied. Dr. G. Hejazi-Wimmler
7 March 2026
Unprompted review
Reply from deineTorte.de
Hello,
thank you very much for taking the time to give us such detailed feedback. We are really sorry to hear that your experience did not fully meet your expectations.
We take your points seriously: the balance of cream and cake, delivery timing, and the ribbon attachment are all important aspects, and we will review them carefully to improve our processes. Regarding the delivery date, we usually recommend adding a small buffer to ensure freshness, but we understand how important exact timing can be for celebrations.
As a gesture, we would be happy to offer you a voucher for your next order to make up for the inconvenience. Please contact us at support@deinetorte.de
so we can arrange this directly.
We appreciate your feedback—it helps us improve and provide a better experience for all our customers.
It looks amazing and super yummy as…
It looks amazing and super yummy as well. It is a bit too sweet for my family taste but cakes were always super beautiful and nice. I just wish that DHL delivers to the door and not to some packing stations when people are at home and waiting for delivery...
13 February 2026
Unprompted review
Reply from deineTorte.de
Hello Tina Bigana,
Thank you so much for your feedback!
We’re glad to hear that you find our cakes beautiful and enjoyable, even if the sweetness is a bit much for your family’s taste. We really appreciate your thoughts on the delivery – we understand how inconvenient it can be when DHL delivers to a packing station instead of directly to your door.
We look forward to welcoming you again soon! If you’d like to stay updated on our latest creations, promotions, and exclusive offers, you can subscribe to our newsletter here: https://deinetorte.de/pages/newsletter
Best regards,
The team from deineTorte.de
It was delivered too early
It was delivered too early
I asked for a delivery for the 13
I don’t get it
12 February 2026
Unprompted review
Reply from deineTorte.de
Hello Jackye,
We are sorry to hear that your order was delivered earlier than requested. We understand that this is frustrating if you specified the 13th as the delivery date.
We will forward the desired date to the shipping service provider. However, in rare cases, there may be deviations in delivery. Please contact our customer support with your order number so that we can check the process and find a solution for you together.
Best regards,
The DeineTorte.de team
Very bad experience in the Netherlands
Very bad experience in the Netherlands. Not on the right adress and wrong date. And they want to do nothing about it. Don't buy here!
6 December 2025
Unprompted review
Reply from deineTorte.de
Hello Carlo,
Thank you for your feedback. We are very sorry to hear about your experience. Please note that the delivery address is entered by the customer during the order process, and depending on the chosen shipping method, delivery can vary by a few days. This information is communicated during the checkout process so that customers can plan accordingly.
Leckere Grüße
dein deineTorte Team 🎂
Cake was delicious and fresh
Cake was delicious and fresh. Well delivered in safe packaging.
28 November 2025
Unprompted review
Reply from deineTorte.de
Hello,
thank you so much for your lovely feedback! We’re thrilled to hear that you enjoyed your cake and that it arrived fresh and safely packaged. Your kind words mean a lot to us, and we can’t wait to bake for you again!
Many greetings,
your deineTorte.de Team
The cake is much smaller than I thought…
The cake is much smaller than I thought and it didn't taste fresh. I expected the cake to be baked the day before shipping not 3 full days ahead.
5 December 2025
Unprompted review
Reply from deineTorte.de
Hello Sofia,
thank you for your feedback. We provide exact measurements for each of our cakes so customers can better estimate the size, as images can sometimes be misleading in terms of proportions. Our cakes have a shelf life of up to 10 days from production to account for such delays.
So you don’t have to worry about the freshness at all.
Leckere Grüße
dein deineTorte Team 🎂
Very bad!!!
Very bad!!!
Very disappointing I paid extra to deliver earlier but it didn't get delivered!!!!
8 October 2025
Unprompted review
Reply from deineTorte.de
Hello and thank you for your feedback.
We’re very sorry that your order didn’t arrive on time. Please contact us at support@deinetorte.de, so we can review what went wrong and find a suitable solution.
Kind regards, the deineTorte.de Team
Would not recommend- Bad cake and poor customer service
We ordered a peach-flavored wedding cake from this company, and it was one of the biggest disappointments of our special day. The cake arrived with cracked frosting, which we had to cover up using our cake topper just to make it look presentable.
The taste was even worse- dry, chalky, and painfully artificial, nothing close to what a wedding cake should be. It was so bad that no one except the bride and groom even touched it, and we ended up throwing the whole cake away after two days.
When we reached out to customer service, they took so long to respond that the cake had already been trashed. Instead of showing any accountability, they insisted on having the cake sent back while we were on our honeymoon trip (which was impossible as cake was trashed already ! ) and kept making excuses rather than apologizing or offering a reasonable resolution.
After multiple frustrating back-and-forths, they finally issued a partial refund.
Would not recommend — both the product quality and the customer service were unacceptable for such an important event.
3 July 2025
Unprompted review
Reply from deineTorte.de
Hello and thank you for sharing your experience. We are truly sorry to hear that the wedding cake did not meet your expectations and that this caused frustration on such a special day. We completely understand how disappointing it must have been to receive a cake that did not taste or look as expected, and we sincerely apologize for the cracks in the frosting and for any delay in our responses.
Your feedback is very important to us, and we will review this situation carefully to prevent similar experiences in the future. If you’d like, you can reach out to our customer support at support@deinetorte.de so we can address any remaining concerns personally.
Many regards,
The deineTorte.de Team
Sehr gut Service & Support!
19 September 2025
Unprompted review
Reply from deineTorte.de
Hallo Jerry,
vielen Dank für deine tolle Bewertung. Es ist schön zu wissen, dass wir dich begeistern konnten. Wir hoffen dich bald wieder als Kunde begrüßen zu dürfen.
Liebe Grüße, das deineTorte-Team. 😊🍰
Cake was delicious and fresh even after…
Cake was delicious and fresh even after 4 days.
14 August 2025
Unprompted review
Reply from deineTorte.de
Hi Vicek,
thank you so much for your feedback. 😊🍰
Terrible experience
If I could, I’d give zero stars. I had a very bad experience. On July 6th, I placed an order for delivery on July 12th. I provided all the delivery information and received confirmation with the correct address. However, for some reason, the courier (DHL) didn’t have my house number and notified me on Friday afternoon that they couldn’t deliver on the agreed date. The only available option was delivery on July 14th.
I immediately emailed the store to resolve the issue, but no one replied. I asked DHL to return the package since the party had already taken place, and I requested a refund. The store refused, saying the error was my fault — which is absurd!
Do not buy from this store!
12 July 2025
Unprompted review
Reply from deineTorte.de
Hello, Thank you for sharing your feedback – we truly regret that you had such a negative experience.
We’re very sorry that your order couldn’t be delivered on the requested date. According to our shipping records, the house number was missing from the delivery label, which unfortunately prevented DHL from completing the delivery on time. We understand this caused a lot of frustration, especially since the party had already taken place.
We also regret that you weren’t able to reach us immediately and that our response came too late for your needs – this is certainly not the level of service we aim to provide.
Even though there was a misunderstanding regarding the address information, we fully understand your disappointment. Thank you again for taking the time to share your experience with us – it helps us to keep improving.
Best regards, the team at deineTorte.de
The best cake one can have for birthday
The best cake one can have for birthday
22 June 2025
Unprompted review
I would have given 0
I would have given 0 , if I could have but unfortunately there is no option for 0. These people are the worst and say that they will deliver fresh cakes but they are not , we ordered a cake for 27 June so that we get a fresh cake for my daughter and they changed it to 23 June and we immediately contacted them within 10 minutes after ordering and they did not respond and did not change the delivery date , and they were very rude and said we will not cancel the order and we will not refund the money ,service was not upto the mark because the cake was very expensive and I purposely paid 9,90€ delivery costs so that I’ll recieve the cake on same day that I ordered but they still ignored and delivered it on 20th June , I needed cake for 27 June and despite paying they did it on 21 June.
Don’t ever order on their website ,the quality of their service is bad and they are just charging you lot of money. Never ever will I order here again.
21 June 2025
Unprompted review
Reply from deineTorte.de
Hello,
Thank you for your feedback. We are truly sorry to hear that you were not satisfied with your order and our service.
We completely understand your disappointment, especially when the delivery date did not match your expectations. Our goal is always to deliver our products on time and in the best possible quality – especially for special occasions like birthdays.
Please allow us to clarify a few points:
Our system processes orders automatically, including the shipping date based on the selected delivery option. Once the order is placed, changes may not always be possible at very short notice. However, we acknowledge that we should have responded more promptly. We sincerely apologize for the delay and any inconvenience caused.
Moreover, respectful and customer-oriented communication is very important to us. If this was not your experience, we deeply regret it and will look into the matter internally to prevent it from happening again.
Customer satisfaction is very important to us. If you're open to it, we would appreciate the opportunity to discuss this further and find a solution together. Please don’t hesitate to reach out to us directly.
Kind regards, the deineTorte.de - Team
Great work Delivery was done the day I wanted and…
Delivery was done the day I wanted and that is awesome
2 June 2025
Unprompted review
Reply from deineTorte.de
Hello Dorothy, thank you for your feedback. We are delighted that we were able to win you over and that you are satisfied with us. We will gladly pass on your feedback internally and look forward to your next order! Best regards, the deineTorte.de team
The art work was very good
The art work was very good, as I expected. The color, theme, figures as I uploaded the photo. But taste was not so good. I felt too much of fats/butter in the cake.
Taste was disappointing.
8 May 2025
Unprompted review
Reply from deineTorte.de
Hello, Thank you very much for your feedback and praise regarding the appearance of the cake—we are delighted that you liked the design and that we were able to fulfill your wishes!
We are sorry that you were not satisfied with the taste. We deliberately use high-quality ingredients, including butter and cream, to achieve a full-bodied result.
But we know, of course, that taste is very personal, and preferences vary, especially when it comes to creams and fillings.
Your feedback is valuable to us and will be passed on to our team – we are constantly working to optimize our recipes.
Thank you for taking the time to leave a review. Perhaps we can convince you with our flavors next time.
The team at deineTorte.de
Best
Delivery right on time, everything is easy to assemble, and the result is beautiful
9 May 2025
Unprompted review
Cake did not arrive on the arranged…
Cake did not arrive on the arranged date. Should arrive on a Friday for a Communion on Sunday. Arrived late Monday.
Cake tasted good actually, but with 2 Tiers. Too much for a family of 3. Did not receive my refund yet.
25 April 2025
Unprompted review
Reply from deineTorte.de
Hi, thank you for your message. Please send us your order number again at support@deinetorte.de, so we can review your case.
Best regards, your deineTorte team. 😊🍰
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