Wanted to book holiday with Riviera travel for 10% discount, but they do not recognise DDS! But did recognise Blue Light (BL), logged into DDS to see if they had a crossover number I could use, as BL... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a discount code on the DDS website and raised a question. Tracy responded very shortly and requested further information. I supplied this and by the next day I had a very compreh... See more
Company replied
After a period of inactivity with my account, I found I couldn’t log in. Contacted DDS and over a few days, and some verification, Clover was able to reset my access and merge two accounts (didn’t rec... See more
Company replied
My old Defence Discount account had lapsed and I wanted to see whether I was eligible for a new one. As a retired MoD Civil Servant of 40 years standing I was hoping that I could but John explained wh... See more
Company replied
4.7
Excellent
943 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Initially amazing and formerly exclusive
Initially amazing and exclusive by design
Later discovered a serious inability for a sufficient excuse as to their actions and conflicting statements, where honesty could cost more than a job or a service contract.
Failure to recognise service eligibility despite the requirement being standard blanket and fobbing off to the “designed to be lesser BLC for lesser services” whilst contradicting themselves re: closure
Almost amounts to a serious breach of contract. Can see why they closed their phone line.
Comparable to already publicly accessible discounts.
30 June 2026
Unprompted review
Reply from Defence Discount Service
Good Morning,
Thank you for taking the time to leave us a review and rating.
We're sorry you didn't enjoy your experience with us today. Feedback from our members is crucial to us, and we use it to continually improve our service and make it better for you and our other members.
We don't want you feeling dissatisfied with our efforts today, so we would appreciate you sending an email to Help@defencediscountservice.co.uk (mailto:Help@bluelightcard.co.uk) with the subject line 'Trust Pilot (Your name)' and providing a summary so we can chat to you about your review and see what we can do.
Many Thanks
___________________
The Blue Light Card Team
Here for you because you're here for all of us 💙
Excellent Customer Service
Reece was very helpful sorting out my request to change my email address on my account. The experience was very quick and easy. I am very happy.
7 July 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Defence Discount Service
Very helpful in swiftly replying to…
Very helpful in swiftly replying to emails.
TOP QUALITY HELP
4 July 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Julie - Defence Discount Service
Excellent customer service
Khyati was very quick to solve my issue. Polite and professional.
2 July 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Julie - Defence Discount Service
I had difficulty logging into my…
I had difficulty logging into my account. Lorenzo at DDS was very helpful, identified and resolved the issue immediately.
3 July 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are very happy to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Julie - Defence Discount Service
Very good interaction via email
Very good interaction via email, but a little annoying when you have mental health issues (as I have) and prefer to talk directly.
30 June 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Defence Discount Service
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Defence Discount Service
I experienced issues logging into my account
I experienced issues logging into the account when I first created it, even after the account was approved. I contacted the support team and Reece provided clear information on how to resolve the issues in a timely manner.
24 June 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are very happy to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Polly - Defence Discount Service
I had an issue with getting my address…
I had an issue with getting my address accepted on the system and providing my ID. I sent an email request and it was responded to very quickly. My issues were dealt with Khyati who was very professional and sorted out my issues very quickly. I look forward to receiving my discount card shortly.
25 June 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Polly - Defence Discount Service
Excellent customer service
Reece dealt with my problem, providing a solution to the issue and it was resolved within 48 hours. Excellent customer service.
22 June 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Katie - Defence Discount Service
Very professional and sorted my issue…
Very professional and sorted my issue out. no halsel
24 June 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are very happy to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Katie - Defence Discount Service
Excellent service from Customer Advisor…
Excellent service from Customer Advisor Reece, I had trouble with my ID keep being rejected when applying for the card but Reece sorted it out and I was finally able to join and get a Blue Light card.
23 June 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Katie - Defence Discount Service
Waste of time
Waste of time, they never sent me a card or a bloody refund or acknowledged I had an account
19 June 2026
Unprompted review
Reply from Defence Discount Service
Hi Tony Howard,
Thank you for taking the time to leave us a review and rating.
We're sorry you didn't enjoy your experience with us today. Feedback from our members is crucial to us, and we use it to continually improve our service and make it better for you and our other members.
We don't want you feeling dissatisfied with our efforts today, so we would appreciate you sending an email to Help@defencediscountservice.co.uk (mailto:Help@bluelightcard.co.uk) with the subject line 'Trust Pilot (Your name)' and providing a summary so we can chat to you about your review and see what we can do.
Many Thanks
___________________
The Defence Discount Service Team
Information search
I received a prompt reply with the information I needed. I was impressed.
18 June 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Katie - Defence Discount Service
I wanted to change my e-mail address…
I wanted to change my e-mail address online, but couldn't quite work out how to do it. I submitted a request and Khyati sorted the issue for me very quickly and efficiently.
18 June 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Katie - Defence Discount Service
Renewal of membership
I had trouble renewing my membership but with the help of Reece and others it was eventually resolved. Communication and information was easy to follow.
17 June 2026
Unprompted review
Reply from Defence Discount Service
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Polly - Defence Discount Service
Have bought 5 cars over the last few…
Have bought 5 cars over the last few years, the latest being a new Kia Sportage. Used my card and got just over £7000 discount. Saved well over £20,000 in the last 6 or 7 years. Unbelievable savings. Also used for clothes, shoes and groceries
21 May 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Defence Discount Service
Had trouble viewing a gift card I had…
Had trouble viewing a gift card I had bought. Got in touch and Tracy had it fixed in no time. Wasn't the app, it was my internet cookies/cache etc 👌🏻
10 June 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Defence Discount Service
Reece was extremely helpful and patient…
Reece was extremely helpful and patient with me as we worked through an issue which he was quickly able to resolve for me
9 June 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Katie - Defence Discount Service
Card Renewal
Having had difficulty renewing my expired DDS card & contacting your helpline, I was very fortunate to make contact with Reece. His patience, along with his assistance resulted in my card renewal. Many thanks Reece.....top guy....
9 June 2026
Unprompted review
Reply from Defence Discount Service
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Katie - Defence Discount Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.