Great customer service from Brighton store Ben and Rami on the bike area. They have given great advice and help. The only reason I have given 4 stars is that it was difficult to get actual phone con... See more
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Quality can be a bit iffy but decent prices and straightforward ordering and returns. Nice to be able to see if stuff is available in a specific store to go and look before purchase.
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Recent visit to Southampton . Went to tills to pay but needed tag removed, till was flashing help sign but one person on click and collect bay with queue. Increased frustration as no one coming to... See more
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Communication is very poor - no telephone number, only WhatsApp, and they don’t reply until three days later. You have to repeat your question, but often you get no response.
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Company details
About Decathlon UK Ltd
Written by the company
About Decathlon
Decathlon‘s motto of making sport accessible for the many, is not just a mission statement, of our company Decathlon, its a way of life. The company was founded in 1976 and offers 70 sports under one roof. No matter what age, spending power or sports ability, everyone can find the right product for them from a mountain bike to a surfboard. With its 75 own brands alone the company has more than 35 000 different products sold by more than 1500 retail stores in 52 countries. All that with a low price and high quality.
365 Day Returns, 2 years warranty minimum on Decathlon brands for members
You are protected!
Instore and online purchases typically come with a 365 day return policy when purchased with a Decathlon Account. Full details are available via the link below.
Our products typically come with a two year guarantee for members. Where possible this guarantee is longer, for example life time guarantees on our bike frames and ten years on ruck sacks. The easiest way to activate this guarantee is with a Decathlon Account. Full details are available via the link below.
https://www.decathlon.co.uk/help/
Contact info
Decathlon UK Ltd, 9 Maritime St, Rotherhithe , SE16 7FU, London, United Kingdom
- customer.enquiries@decathlon.com
- www.decathlon.co.uk
3.5
Average
47K reviews
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Shop agreed to hold my order for an…
Shop agreed to hold my order for an extra 7 days to enable me to collect.
9 September 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi there,
We're thrilled to hear that you had a great experience with us
Thank you for taking the time to leave this review.
We hope to see you again soon!
Kindest regards,
Your Decathlon UK Team.
Delivery good refund bad
Delivery good. putting uk shoe size on a uk site may be a good idea.
Return quick, unlike the two plus weeks for returning money
29 August 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi there,
Thank you for taking the time to leave your thoughts on your experience with us. I'm very sorry to hear it wasn't positive on this occasion.
Unfortunately there have been no contact details supplied to contact you. To allow us to help you as best we can, please send your query along with your order number and contact details to us at customer.enquiries@decathlon.com, referencing this review in the subject line, and we will get in touch to discuss this.
We’re very sorry again for the negative experience
Kindest regards,
The Decathlon UK Team
Reply from Decathlon UK Ltd
Hello there,
We’re happy to hear that you had a great experience with us
Thank you for your kind words, your review is greatly appreciated
Best regards,
The Decathlon UK Team
There was no commitment
There was no commitment. Even after paying hefty delivery charges, the order was late by a week.
Also, was not able to speak with customer service center.
Was just left helpless and was waiting for order to arrive
11 September 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi there,
Thank you for taking the time to leave your thoughts on your experience with us. I'm very sorry to hear it wasn't positive on this occasion.
Unfortunately there have been no contact details supplied to contact you. To allow us to help you as best we can, please send your query along with your order number and contact details to us at customer.enquiries@decathlon.com, referencing this review in the subject line, and we will get in touch to discuss this.
We’re very sorry again for the negative experience
Kindest regards,
The Decathlon UK Team
Poor service when things go wrong
Item purchased was not ss described when delivered. Customer service is then via watsapp only with delays. Promises of action after 2 and 3 working days not kept. Don't say you will do something if you are not. Still waiting for resolution via this delayed snd convaluted way of dealing with a problem.
3 September 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi there,
Thank you very much for taking the time to leave this review.
We’re pleased to confirm that we have been in contact with you to discuss the issue you were experiencing.
Please do not hesitate to contact us again if you have any further questions or concerns. We are always happy to help.
Kindest regards,
The Decathlon UK Team.
Extremely disappointing decision to…
Extremely disappointing decision to remove the skating facilities at Decathlon Canada Water
We are incredibly disappointed to hear that Decathlon is replacing the skating area at Canada Water with two additional pickleball courts.
The skating facility has been so much more than just a space to skate. It has provided children and families with a safe, accessible and welcoming place to learn skating, roller skating and other wheeled sports. My children have really benefited from the sessions at Skate Haven, and it has been fantastic to see their confidence, skills and enjoyment grow.
It is particularly disappointing that the decision appears to be based primarily on commercial return, without enough consideration for the social and community value of the space. Children cannot use these facilities during school hours, but that shouldn’t mean their activities are less valuable.
Decathlon has an opportunity to support local families and young people, and removing one of the few accessible indoor skating spaces in the area feels completely at odds with that.
I sincerely hope Decathlon will reconsider this decision or work with the skating community to find an alternative space. Please don’t take away an opportunity that means so much to local children simply to make room for another commercial activity.
Skate Haven has created a wonderful community, and I hope Decathlon recognises the impact this decision will have before it is too late.
12 September 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi there,
Thank you for taking the time to leave your thoughts on your experience with us. We appreciate you sharing your disappointment regarding the changes at our Surrey Quays store
Unfortunately there have been no contact details supplied to contact you. To allow us to help you as best we can, please send your query along with your order number and contact details to us at customer.enquiries@decathlon.com, referencing this review in the subject line, and we will get in touch to discuss this.
We’re very sorry again for the negative experience
Kindest regards,
The Decathlon UK Team
Decathlon 10 Sports
Decathlon meaning ten sports and it is, by name and nature, the best sports shop. Great products and good quality clothing at reasonable prices. Such helpful and pleasant staff.
They have a good recycling ♻️ policy too.
21 August 2026
Unprompted review
Reply from Decathlon UK Ltd
Hello there,
We’re happy to hear that you had a great experience with us
Thank you for your kind words, your review is greatly appreciated
Best regards,
The Decathlon UK Team
Great product
Great product, easy online ordering and competent delivery. Can't ask for more.
28 August 2026
Unprompted review
Reply from Decathlon UK Ltd
Hello Adrian,
We're thrilled to hear that you had such a positive experience with your order and delivery. Thank you for taking the time to share your feedback with us. We hope to see you again soon!
Best regards,
The Decathlon UK Team
The products are excellent and the…
The products are excellent and the company seems good, but using Evri for a delivery service is a mistake, my parcels were left in the street as no one was in.
Only good fortune meant I got home before they were stolen.
3 September 2026
Unprompted review
Reply from Decathlon UK Ltd
Hello Simon,
We appreciate your feedback regarding our products and your delivery experience. We are very concerned to hear your parcels were left unattended. We are reviewing our delivery partner options to prevent such incidents in the future.
Best regards,
The Decathlon UK Team
Your staff are very polite and…
Your staff are very polite and professional
20 August 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi Ged,
Thank you very much for taking the time to leave a review, your kind words about the service you received in the store are greatly appreciated. We’re thrilled to hear that you had a great experience!
To make the store aware of your thoughts, please leave a Google review to tell them how about the role they played in your experience there.
Thank you again for your review.
Kind regards,
The Decathlon UK Team.
Waterproof Jacket
Went into shop to look for a rainproof jacket. Numerous on display. Picked the one I wanted. Staff were helpful and friendly:
28 August 2026
Unprompted review
Reply from Decathlon UK Ltd
Hello Ann,
We're delighted you found the perfect rainproof jacket and appreciated our team's helpfulness. We value your positive feedback!
Best regards,
The Decathlon UK Team
Decathlon is scrapping skateboarding for more profit
Decathlon is scrapping skateboarding and other 'wheeled' sessions upstairs in favour of more profitable sports which is deeply disappointing and in conflict with 'inclusive' values the brand says it supports. It offered space for affordable, safe and inclusive sessions which were enormously beneficial to my son. It built a community around it which is a dream of any brand. But now it seems they want a community with more spare cash. There's nothing wrong with a return on space or investment, I just feel Decathlon is choosing the wrong type of return in this case. I shopped there too because of being there twice a week and because I trusted the brand. I will be reconsidering. To be fair, I contacted customer services and got a reply that they are looking for a solution. But I don't see action, apart from repeating my concerns. I hope you will also follow what the brad does when inclusivity values collide with some more potential profit and act accordingly.
11 September 2026
Unprompted review
Reply from Decathlon UK Ltd
Hello Jurga,
We appreciate you sharing your concerns regarding the changes to our in-store activity offerings. We understand your disappointment about the skateboarding sessions and the impact this has had on your son and the community that formed around these activities. We value your feedback on our inclusive values and the importance of providing accessible sports opportunities. We are actively reviewing our space utilization to ensure we continue to support a wide range of sports and communities. Your comments about the type of return we seek are important to us, and we are taking them into consideration as we evaluate our future plans. We are committed to finding solutions that align with our mission to make sports accessible to the many.
Best regards,
The Decathlon UK Team
Terrible service I Avoid
Terrible service I purchased a bike online for Collection from the Edinburgh store. 5 hours later I receive an email saying it’s cancelled. Called the store they said it was a stock error and they don’t have it. This is highly frustrating as I had cancelled another order elsewhere to take this bike instead. They store said they would call around and try and locate the bike from another store and have it sent and would call me back in 45mins - 1hr. Needless to say that I did not receive a call so 3hrs later I called them they said they were still working on it and would call me by the end of the day. Which again did not happen. Because they took the money from my account and it had not been returned I can not go and purchase the other bike I was originally buying meaning my weekend biking plans now have to be cancelled. Supposedly the funds won’t be back till Monday and the other bike is now out of stock. Complete joke and poor customer service from start to finish. Hugely disappointing I would avoid at all costs
11 September 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi Yvonne,
Thanks very much for taking the time to leave your review.
We’re very sorry to hear about the problem you experienced with your order.
We will reach out to you directly by email to discuss this further.
Kinest regards,
The Decathlon UK Team
very comvinient to use
11 September 2026
Reply from Decathlon UK Ltd
Hello Romualdo,
We're so glad to hear that you found our product very convenient to use. Your positive feedback is truly appreciated!
Best regards,
The Decathlon UK Team
Rainpants developed a 40cm gash in them…
Rainpants developed a 40cm gash in them when putting them on, which the company said was due to "wear and tear". Utterly disappointing company which only wants your money. They refused to provide a refund or replacement.
11 September 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi hlvrn,
Thank you for taking the time to leave your thoughts on your experience with us. I'm very sorry to hear it wasn't positive on this occasion.
Unfortunately there have been no contact details supplied to contact you. To allow us to help you as best we can, please send your query along with your order number and contact details to us at customer.enquiries@decathlon.com, referencing this review in the subject line, and we will get in touch to discuss this.
We’re very sorry again for the negative experience
Kindest regards,
The Decathlon UK Team
Won't refund me
I returned something to decathlon back in July and still have not received a refund. I have been trying to get this sorted for well over a month now.
I used royal mail tracking, and a prepaid returns label generated by decathlon.
The return has been confirmed by royal mail but decathlon have lost the parcel and now won't refund me. Which is illegal on their behalf.
I wouldn't recommend this company and won't be using them again.
I will be reporting them to trading standards.
In response the their response on this post, I have already contacted them multiple times doing what they have asked and it still hasn't been sorted after 2 months.
11 September 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi Michele,
Thank you for taking the time to leave your thoughts on your experience with us. I'm very sorry to hear it wasn't positive on this occasion.
Unfortunately there have been no contact details supplied to contact you. To allow us to help you as best we can, please send your query along with your order number and contact details to us at customer.enquiries@decathlon.com, referencing this review in the subject line, and we will get in touch to discuss this.
We’re very sorry again for the negative experience
Kindest regards,
The Decathlon UK Team
3 weeks later and still waiting for my…
3 weeks later and still waiting for my products
11 September 2026
Unprompted review
Reply from Decathlon UK Ltd
Hey Mike,
Thank you for taking the time to leave your thoughts on your experience with us. We’re very sorry to hear about the issue with your order.
To ensure we can assist you as effectively as possible, please continue to respond to our communications. Your co-operation is essential in helping us resolve any issues quickly and accurately.
We’re very sorry again for the negative experience
Kindest regards,
The Decathlon UK Team.
As a course fisherman
As a course fisherman I look for repeatable availability of the tackle I use, unfortunately your store has often on stock on the shelf’s and only empty boxes, my purchases are usually very hit and miss in store, can’t remember the shelves being full.
1 September 2026
Unprompted review
Reply from Decathlon UK Ltd
Hello Gerald,
We appreciate you sharing your feedback regarding our tackle availability. We understand how frustrating it is when essential items are out of stock. We are actively working to improve our inventory management to ensure a more consistent shopping experience for our valued customers.
Best regards,
The Decathlon UK Team
Extra large microfibre towel
Paid extra for delivery to store for next day preferred on Tuesday goods not in until Thursday.Son happy with microfibre towel useful handle used to wrap up towel and wraps up small used as beach towel for travel
25 August 2026
Unprompted review
Reply from Decathlon UK Ltd
Hello Lorna,
We sincerely apologize that your order was delayed and did not arrive on the preferred day. We understand how frustrating this can be. We are, however, glad to hear that your son is happy with the microfibre towel and finds it useful for travel. We appreciate your feedback regarding the delivery experience.
Best regards,
The Decathlon UK Team
No delivery and impossible to speak to anyone
My Decathlon order has not been delivered, and I cannot get a proper response from customer service.
Their WhatsApp service appears to be nothing more than a bot that does not resolve the issue or connect me with someone who can actually help. I have received no meaningful explanation for the delay, no reliable tracking update and no confirmed delivery date.
I still want the order, but Decathlon has made it extremely difficult to find out what is happening or when I will receive it. Taking payment and then leaving a customer without their goods or any genuine support is unacceptable.
One star for the complete lack of communication and customer service.
29 August 2026
Unprompted review
Reply from Decathlon UK Ltd
Hi Azzam,
Thanks very much for taking the time to leave your review.
We’re very sorry to hear about the problem you experienced with your order.
We will reach out to you directly by email to discuss this further.
Kinest regards,
The Decathlon UK Team
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