Decathlon UK Ltd Reviews 

Went on site put things in basket did furthe shopping then no link available to go to purchase goods.ome of the worst sites for ease of access I’ve been on

I would like to say a few words about your company — a company that does not keep its word, a company that has lost its honor, and one that is completely indifferent to its customers. For 16 days, you have not bothered to fulfill your obligations regarding the delivery of my goods Order no. GB5T21VMH4KM , nor do you intend to return my money. You have no future with an approach like this. You offered me a so-called gift of 5 pounds, but I see this merely as a scheme to extract even more money from a customer. A company that values its name would have either shipped the exact same item again while figuring out later who was at fault with the delivery, or simply refunded the money. This is not characteristic of your company; you haven't grown up to that level yet and never will reach those heights.

I waited a long time for real actions from you, but your promises are nothing more than petty lies. I will definitely share your attitude toward customers and how you resolve issues across all possible authorities and social media.

Oleksandr Domin

I wish I had read these reviews before ordering from Decathlon.
I ordered a set of pétanque boules which arrived on the date stated. I changed my mind about the set and returned them the same day and waited for my refund.
Apparently my return arrived at the warehouse and is due to be processed. That was early August!
Communication only seems possible via WhatsApp where their strap line is
‘We appreciate your patience and understanding’.
Telephone slots are never available and email responses, you guessed it ‘ We appreciate your patience and understanding.

These were competition boules £69.99 an expensive error on my part using Decathlon.

Non-existent customer service! My now sold-out tent was delivered to the wrong address. DPD wouldn't tell me where it was and the only way they would open an investigation to find it, would be for Decathlon to instruct them to do so. So it was important that I speak to Decathlon asap, otherwise my parcel might go missing altogether.

First off, there's no telephone number to speak to a person. I sent an email and was told someone would get back to me within 48 hours (not helpful if you need to find out asap where your parcel has been delivered).

I tried repeated messages to their WhatsApp customer service over 2 days and didn't get a single response (still waiting in fact).

Did you know, their customer service is apparently open from 9am-8pm Monday to Friday, plus Sat & Sun!! This is a complete lie!! They have no customer service whatsoever!

Yesterday, in the absence of any help from Decathlon, I decided to go door to door on my street to see if my parcel had been delivered there. Thankfully I found it! This is no thanks to Decathlon of course (or DPD).

Again yesterday, I get an email from Decathlon asking me to share feedback about my delivery, on a 0-10 scale. Nothing responding to my actual email about my missing parcel. Of course I gave them a 0 and proceeded to tear them a new one in the comments.

Today I have an apologetic email saying they're sorry and will refund my delivery costs. So there is obviously someone there doing a bit of "customer service".

I won't be using the tent for a while but I hope it's fine because I'd hate to have to contact them again. I certainly wouldn't buy from Decathlon again in case I ever needed assistance with an order, I know I won't be getting any.

Team member knew about product and location in store. Luca knew his stuff.

It was at Wandsworth Store - where I have shopped before. He asked if he could help as was looking a bit lost - I think they had had a store change round for new season. I had a few things to buy for up and coming trip he was good with advise. Very well done .

First time ever at Decathlon and it was a lovely experience. The bike guy at the Kensington was so helpful and the other staff couldn’t have been nicer. Definitely a nice vibe and a much broader product range than I expected.

I have ordered a couple of inner tubes, they were never delivered, first I was told the item was delivered (someone has been at home for two weeks post my order) and then magically returned and refunded. However the refund didn’t include postage cost which I would understand if I returned the item but unacceptable if the item never reached my address . I have contacted customer service and have not heard a single word. First time I ordered amd definitely last!

My online order was promised on August 6th but did not arrive. It was difficult to chase it up as any contact is an AI response. When I finally had a text from an agent they promised a response in 2 days. This was followed by a delivery notice but still no sign of the order. They finally cancelled the order and offered a refund. When I posted a review of the service on their website it was rejected despite no rudeness on my part. I would like to say that the shop itself in my city is very helpful and reliable but the online service is very poor. I would not recommend them or order online from them again.

Great easy service!! Ordered on line for pick up no problems

Excellent quality and very practical perfect

Not even worth 1 star. All three items received were incorrect.
Will not send replacements until incorrect goods received back in Warehouse.
Appalling as it’s completely their error.

I would genuinely give this -20 stars if I could.
I’ve never seen such horrendous customer service in my life.
Any good reviews they have is not from their online/delivery service cause it is frankly appalling. I’ve ordered a racket that was supposed to be delivered many days ago and it still hasn’t been delivered. The main problem is THERE IS NO HUMAN WAY OF CONTACTING THEM. Absolutely none . How do you build a company without any way of customers reaching you. As of now, I have no idea where the racket I paid money for is , I have no idea when I’ll receive it , I have no idea how to even get my money back . I’m just a sitting duck and they’ve taken my money. Then They’ll reply with some nonsense about communication but they have ZERO Communication. Avoid ordering anything from this terrible organization for your own sake.

Awful. Placed an online order, paid for fast delivery. Didn't arrive, checked the order online the next day and not even sent. No customer telephone line, apparently responding via email or social media can take several days (according to them). Tried to book a callback as per their website, no slots available. Ensh*tiffication at its best. Last time shopping at Decathlon.

Edit: is it me or is the repeated use of 'awfully sorry' in the reply a subtle p#ss-take given the title of my review? If so, Decathlon just went up marginally in my estimation.

Shout out for Lara and the team at Decathlon Livingston who repaired my paddle board for me.

After trying all the YouTube videos, I thought it might need a full new stopper including inner cup. I called Livingston and found out this can only be done at the Glasgow store. To save me a trip west, Livingston very kindly said they would take mine in and send it over to Glasgow themselves.

But even better, in the event, Livingston managed to get a tight fit on the stopper in their store - and charged me nothing! Given Livingston don’t officially even offer paddleboard repairs, I was beyond delighted.

All this and it wasn’t even a Decathlon board.

Truly exceptional customer service.

Customer service is non-existent. Husband ordered some bits on Saturday that were meant to be ready to pick up yesterday (Tuesday) dispatch said it was out for delivery on Monday and that's still the status. Can't find a store number anywhere to call to see if it's been delivered and not updated and we're both getting ignored on their WhatsApp chat, their request a call back option says there are no slots left too!

Has usual, first class service from Decathlon when using the click & collect service.

On the plus side, Decathlon (own brand) products continue to be good value for money.

But, I had issues with an online purchase of a pair of "zip-off leg" hiking trousers. I initially purchased 2 pairs - both fine except one was too large the other I didn't like the colour.

When I returned & ordered replacement in preferred colour, the zip-off legs had the zips sewn wrongly - so that the zipper-tabs remained on the shorts (annoyingly hanging down), instead of remaining on the zipped off leg portions.

When I returned these for replacement, the next pair had the same problem plus one of the zips was badly sewn in.

Upon complaining their customer service wrote an inventive, but dubious, story about the zipper-tab placement (on the shorts, rather than zipped off legs) being the standard design - despite the fact that my first order had 2 pairs without this problem.

This is what they wrote: "For the Men's Modular Hiking Cargo Pants (Travel 500), the design is engineered so that the main zipper slider and tags remain on the shorts (the main part of the trousers). This configuration is standard because it allows you to easily grab the tags to unzip and reattach the lower leg tubes while wearing them, and prevents the tags from dragging on the ground or getting lost when the lower leg tubes are removed and packed away."

Ultimately I sent those back & risked getting another faulty pair... but surprise, surprise - they finally managed to send a pair with correct zipper configuration.

I did tell them about my experience outlined above, and they said they'd take it up with the relevant team - so hopefully they have done that.

** So all ended well, and the trouser quality is good. And, though I was frustrated, the returns process itself is straightforward & efficient (using their WhatsApp customer services channel).

We have the Itiwit Triboard 3 person kayak and the floor bladder seems to have a faulty seam down one side. The kayak has been well looked after and not used heavily but we have had to repair four separate holes along the same seam. The latest one measures about two inches and after trying to fix it it looks like it is irreparable. Unfortunately we are out of the warranty period so if we want to keep using the kayak will need to pay £190 for a replacement floor and hope that the quality has improved. I have seen from reviews that other people have had the same issue so I don’t hold out much hope; so rather than be trapped in the cycle of replacing the floor every couple of years will probably look at a new kayak elsewhere.

Very disappointed.
Place an order online last Saturday that should have been delivered this Monday. No delivery, and no one even emailed to say why my delivery had not happened. I've had to chase them down to discover why my order has not been delivered over the past two days. We needed the camping stuff for a trip this Friday. There is no number for customer services. So you have to message a bot through their whatsapp customer services. You cannot speak directly to anyone. For when you get hold off their customer services, they cannot even directly speak to anyone in the warehouse. The first piece of advice they gave me was to cancel my order entirely and drive to one of their stores. Both of their stores are over two hours drive from me. Extremely unhelpful. It's taken two days for them to send me an email to say one item of my order is out of stock. Why they simply could not have sent the rest of the order, which we were needing and send the other item on at another time is beyond me.
Awful customer service and it is for a fairly large order.

Will say I did call the Cardiff store and the manager there was amazingly helpful, really great, did what she could to find out what was going on and to help, but ultimately she had no over what the warehouse could send out, and when.

Range and quality of items are excellent. One of my favourite stores to browse due to the amount of options. Quality of Decathlon items in my experience has always been top class.