Mushfieka is a great consultant , and her help telephonically regarding the 3month break is much appreciated but still not 100% clear or understandable. Does the 3month break mean that after the... See more
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Review summary
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Lendelwa was very helpful and assist in getting my matter resolved a quickly as possible. The problem I incurred was getting someone to help me after numerous calls and emails I finally got help from... See more
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Laaiqah Khan | Client Relationship Manager gave relevant information and feedback. She also made me at ease that things are going well with my profile
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Amazing service from Mushfieka who assisted me today, only 1 day after sending through documents for a payment break. She was extremely helpful with all questions I had. She also explained what need... See more
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Company details
Written by the company
DebtBusters is South Africa's most awarded debt solutions provider, having guided over a million South Africans onto their debt-free path. We offer debt management solutions, personalised plans and unwavering support to help you regain financial control.
Contact info
4th floor Mutual Park, Jan Smuts Drive Pinelands , 7405, Cape Town, South Africa
- 0869990606
- info@debtbusters.co.za
- www.debtbusters.co.za
4.1
Great
279 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Response on my query was quick and any…
Response on my query was quick and any questions I had were answered.
18 May 2026
Reply from DebtBusters
Dear Client,
Thank you for your wonderful feedback! We are delighted to hear that our response to your query was prompt and that your questions were satisfactorily answered. At DebtBusters, we strive to provide exceptional service, and your recognition fuels our dedication.
Should you need any further assistance, please do not hesitate to reach out.
Warm regards,
The DebtBusters Team
I received such great service from the consultant
I received such great service from the consultant, so detailed with her explanations, very well spoken and helpful, I will definately refer Debt Busters based on my outstanding experience with her
14 May 2026
Reply from DebtBusters
Dear Lettisha,
Thank you for taking the time to share your wonderful experience with our consultant. We are delighted to hear that you found the service thorough and helpful. Your kind words about her expertise and communication skills are greatly appreciated.
We look forward to supporting you and anyone you refer to us in the future.
Best regards,
The DebtBusters Team
Service is extremely excellent
I queried with one of my account service provider harassing me, which it has been dealt with accordingly.
13 May 2026
Reply from DebtBusters
Dear Client,
Thank you for taking the time to share your experience with us. We are pleased to hear that your inquiry regarding the account service provider was addressed satisfactorily. Your feedback is invaluable as we strive to maintain high standards of service.
Should you require further assistance or have any additional comments, please do not hesitate to reach out.
Warm regards,
The DebtBusters Team
The agent was very helpful
The agent was very helpful, and I could understood what was explained to me. I really appreciate the quick response I received. Service is amazing thank you
13 May 2026
Reply from DebtBusters
Dear Client,
Thank you for your wonderful feedback! We are thrilled to hear that you found our agent helpful and that the information provided was clear. We strive to respond promptly and appreciate your recognition of our service. Your satisfaction is our top priority, and we look forward to assisting you in the future.
Warm regards,
The DebtBusters Team
THE COMPANY HANDLED MY REQUEST VERY…
THE COMPANY HANDLED MY REQUEST VERY WELL, IM HAPPY AND SATISFIED.
13 May 2026
Reply from DebtBusters
Dear Client,
Thank you for taking the time to share your positive experience with DebtBusters. We are delighted to hear that your request was handled effectively and that you are happy and satisfied with our services. Your feedback motivates us to continue delivering exceptional service to all our clients.
We look forward to assisting you again in the future.
Best regards,
The DebtBusters Team
Reply from DebtBusters
Dear Client,
Thank you for taking the time to share your feedback. We are glad to hear that you had a positive experience with our service and support staff. Your satisfaction is our priority, and we continuously strive to provide the best possible assistance to our clients.
We appreciate your kind words and look forward to serving you again.
Warm regards,
The DebtBusters Team
Watch out for Johannes Siku from debtbusters
My experience with Johannes Siku has been nothing short of a nightmare .
iam extremely frustrated with the handling of my matter by Debt Busters, specifically Johannes Siku during the onboarding process.
After engaging with them and providing my personal information, I have now been told that I am “not an active client.” This is despite the fact that I was clearly taken through an onboarding process, where my details were collected and processed.
When I requested access to all records relating to me — including call recordings, correspondence, and any documentation — I was met with resistance and no meaningful cooperation.
This raises serious concerns. Regardless of whether they now claim I am a client or not, my information was still processed. Under the Protection of Personal Information Act, I am entitled to access all personal data held about me. Their current stance does not align with these legal obligations.
There are also contradictions in their responses. I have been told that no payments were made and therefore I was not under debt review, yet I was still engaged and onboarded. This inconsistency is part of the issue being raised.
The matter has now been escalated to the National Credit Regulator, and I am prepared to take it further with the Information Regulator if required.
I would strongly advise others to proceed with caution and ensure they fully understand what they are consenting to before engaging with this company.
31 October 2025
Unprompted review
Reply from DebtBusters
Dear Penelope,
Thank you for taking the time to share your experience with us. We sincerely regret to hear about the challenges you've encountered during the onboarding process.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Sincerely,
DebtBusters Management
Customer communication Zanele
Her professionalism made me feel comfortable from the first conversation.
11 May 2026
Reply from DebtBusters
Dear Client,
Thank you for your glowing review! We are thrilled to hear that our team's professionalism made you feel comfortable during your initial conversation. At DebtBusters, we strive to provide exceptional service to all our clients, and your feedback reinforces our commitment to this goal.
We appreciate your support and look forward to assisting you further.
Reply from DebtBusters
Dear Client,
Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you found our service friendly and that the information was well explained. Our team strives to provide exceptional customer service, and your kind words are greatly appreciated.
We look forward to assisting you further.
Warm regards,
DebtBusters Team
Lendelwa was very helpful and assist in…
Lendelwa was very helpful and assist in getting my matter resolved a quickly as possible. The problem I incurred was getting someone to help me after numerous calls and emails I finally got help from her. The other issue was that every time I phone in to speak to her I had to explain myself to someone on why I want to speak to her they wanted to resolve my quarries.
11 May 2026
Reply from DebtBusters
Dear D,
Thank you for sharing your thoughts with us. We're pleased to hear that Lendelwa was able to assist you effectively in resolving your matter. We understand your frustration regarding the communication process, and we appreciate your feedback as it helps us improve our services.
If you have any further concerns, please do not hesitate to reach out.
Warm regards,
DebtBusters Team
I feel heard and helped especially in…
I feel heard and helped especially in time of need. Thank you for your understanding and guidance helping me make a way through my debt.
7 May 2026
Reply from DebtBusters
Dear Hayley,
Thank you for sharing your positive experience with us. We are delighted to hear that our team has been able to provide you with understanding and guidance during your time of need. Your well-being is our top priority, and it is rewarding to know that we could assist you in navigating your debt.
Should you have any further questions or require assistance in the future, please do not hesitate to reach out.
Warm regards,
The DebtBusters Team
I am very disappointed in debt busters
I am very disappointed in debt busters. What they say and do are two different things. I will not recommend people to join debt busters. Lack of communication and unreliable
7 May 2025
Unprompted review
Reply from DebtBusters
Dear Chantell,
Thank you for taking the time to share your concerns with us. We sincerely regret to hear about your experience, as it is our priority to ensure that all our clients feel supported and valued.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Reply from DebtBusters
Dear Client,
Thank you for your wonderful review and for taking the time to share your positive experience with DebtBusters. We are thrilled to hear that you found our services to be very good. Our team is dedicated to providing exceptional support, and your feedback reinforces our commitment.
We look forward to serving you again in the future.
Best regards,
The DebtBusters Team
Reply from DebtBusters
Dear Anzelle,
Thank you for your wonderful review! We are thrilled to hear that you experienced great and friendly service at DebtBusters. Our team strives to provide helpful assistance, and it’s gratifying to know that we met your expectations. If you have any further feedback or inquiries, please feel free to reach out.
Warm regards,
The DebtBusters Team
The lady that I spoke is well spoken…
The lady that I spoke is well spoken polite and very helpful.well done
6 May 2026
Reply from DebtBusters
Dear Client,
Thank you for taking the time to share your experience with us. We are thrilled to hear that our team member was able to assist you in a polite and helpful manner. Your kind words inspire us to continue providing exceptional service.
Should you need further assistance, please do not hesitate to reach out. We appreciate your support!
Best regards,
The DebtBusters Team
Consultants are borderline harrasing
Consultants are borderline harrasing. I declined their debt review offer and within a few minutes, I had received over 10 communications through emails and SMSes prompting me to take up the offer although I had already requested to be taken off their communication channels.
5 May 2026
Unprompted review
Reply from DebtBusters
Dear Tanya,
Thank you for sharing your concerns with us. We sincerely apologise for the inconvenience you experienced regarding our communication practices. Your feedback is valuable to us, and we would like to investigate this matter further.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Kind regards,
DebtBusters Team
Reply from DebtBusters
Dear Eugene,
Thank you for taking the time to share your positive experience with us at DebtBusters. We are thrilled to hear that you received the assistance you needed. Our team is dedicated to providing comprehensive support, and your feedback reaffirms our efforts.
We appreciate your trust in us and look forward to serving you again in the future.
Warm regards,
DebtBusters Team
I needed a payment break
I needed a payment break to help with an outstanding bill from the municipality. Debt busters were fantastic, they got back to me super quickly with a solution. Debt review is a scary place to be when things go wrong. Luckily I feel a lot more at ease knowing Debt busters care!
28 April 2026
Reply from DebtBusters
Dear Client,
Thank you for taking the time to share your experience with DebtBusters. We are delighted to hear that our team was able to assist you promptly and provide a solution that eased your concerns regarding your financial situation.
Your peace of mind is incredibly important to us, and we are committed to supporting you throughout your journey. Should you need further assistance, please do not hesitate to reach out.
Warm regards,
The DebtBusters Team
The consultants service was beautiful
The consultants service was beautiful, she was attentive, patient with me and gave me useful advice. All in all 5 star rating
5 May 2026
Reply from DebtBusters
Dear Atang,
Thank you sincerely for taking the time to share your positive experience with our consultants at DebtBusters. We are delighted to hear that you found their service attentive and patient while receiving useful advice. Your feedback inspires us to continuously strive for excellence in serving our clients.
We appreciate your kind words and support.
Best regards,
They always made follow up.
They always made follow up.
How they explained their products. Very easy to understand
30 April 2026
Reply from DebtBusters
Dear Client,
Thank you for your positive review! We are thrilled to hear that you found our follow-up service helpful and that our product explanations were clear and easy to understand. Your feedback is invaluable to us, and it inspires our team to continue delivering excellent service.
We look forward to assisting you in the future!
Best regards,
The DebtBusters Team
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