Direct Collection Bailiffs LtdReviews 

On the 22nd of July I had an employee From DCBL turn up at my door claiming to be an HCEO, he flashed his identify badge to my partner and because my partner had left the door unlocked proceeded to enter my premises illegally as he didn't present his enforcement certificate issued by a court to every bailiff and HCEO in the UK.
He,s not on the certificated register of bailiffs or the HCEO register and when requested to produce a copy of his enforcement certificate by text and in person, he failed to do so.(Tribunals, Courts and Enforcement Act 2007)
There is also the small matter of the letter or E-mail which must be sent 7 day's before any enforcement can take place, which DCBL failed to do. I have not been given a notice of enforcement pursuant to regulation 7(1) of Schedule 12 of the Tribunals Courts and Enforcement Act 2007
Their employee and DCBL have been sent E-mails and letters with regards to this case and as yet have failed to send me any of the information requested.
Their employee called the police because he felt threatened and when the police officer turned up I suspect he failed to show him his enforcement certificate and facilitated DCBL'S employee in his illegal actions.(Criminal Justice and Courts Act 2015)
Their employee proceeded to go through mine and my partners private paperwork which he had no legal right to do as this enforcement was illegal as explained in the notes above.
The charges that their employee added to the original debt are illegal and no paperwork was left to explain any of the charges and no controlled goods agreement was presented to me or signed by me. (The Taking Control of Goods (Fees) Regulations 2014)
The monies that were paid on the 22nd July was made under duress and DCBL'S employee gained that money by deception and false misrepresentation. (Fraud Act 2006)
Because no notice by post or E-mail was sent or received everything that their employee carried out on the 22nd July is illegal and unlawful.
DCBL seems to think that they are above the law and can do what they wish, well I have news for DCBL they can't and if more people complained and took these crooks to court over there dishonest and illegal practices it may force them to act in the correct and lawful manner.
I am currently pursuing this matter with DCBL directly and if they fail to respond in a timely and legal way I will have no hesitation pursuing legal action against them and I will also report them to the financial conduct authority.
I notice that DCBL rarely reply to the bad reviews and only comment on the good reviews and I suspect that most of the good reviews are from DCBL employees.
Let's hope that these crooks and charlatans get what they deserve and they get shut down or slapped with a very big fine from the authorities or courts.
I certainly won't let this matter rest until I have received fair recompense from them either voluntarily or through the courts and they have apologised for the illegal way that their employee carried out the enforcement and for the mental anguish and worry they have caused me and my partner.
Absolutely disgusting behaviour by DCBL and the most dishonest company I have ever dealt with.
DCBL tried to get this review removed because the truth is apparently illegal in their eyes. Sorry DCBL you can't avoid the truth of how your company seems to think it's acceptable to operate with little respect to law
Update- still no reply to my review or emails DCBL, are you taking your time thinking of inventive ways to falsify information and to try and justify your illegal actions. Time is ticking DCBL and I do have several publications interested in featuring my story, so a little bit more bad publicity for DCBL, that's if you needed any more.

Update 2-It seems that DCBL don't like criticism or the truth on their Facebook page, what an absolute joke. The truth will catch up with you DCBL and when it does I hope you suffer like the honest hard working people you prey on with your illegal and immoral actions.

Update 3-I received a response to the points raised in the numerous emails and letters sent to DCBL.
All I can say is what an utterly inaccurate and illegal way of interpreting and twisting the law too suit yourselves, DCBL.
I would attach a copy of the email sent to me, but I think that would be far too embarrassing for DCBL.
It does make interesting reading and I will reply to DCBL to point out the inaccuracies and lies in the legal and procedural points that they have raised, before I instigate legal proceedings against DCBL, their employee and the PC sent to avoid a breach of the peace.
I will try and attach a copy of the email to this review , just so people can see what sort of company DCBL really is and the lengths they will go, too massage and manipulate the law to fulfill the so called enforcements they carry out in this country.

Regards

As an SME, losing money to non paying clients can have serious impacts on cash flow. DCBL have helped us on two separate occasions, with both being successful in recovering unpaid invoices and costs. It's not a situation we hope to be in again, but if we are, we will use DCBL without hesitation. Good communication throughout, and proactive approaches to maintaining a fair and professional, yet effective approach.

I called about a parking fine that I never recieved, They sent me a random letter saying that I owe them £170, 9 months after the so called fine.
There letter stated that I have 14 days from the date of the letter to call them which was dated 21/01/2026, it arrived on the 29th of Jan.
I asked for evidence of the fine, they refused to send it out saying that they would only send via email. I did not want to give my email because I wanted to recieve the hardcopy for if I choose to escalate. I was told that they can't do this and they wanted my email, I declined and asked to speak with the supervisor and was told this would take 72 hours, I ok and they can call me on my number that they have. I was then told that in order for them to contact me, they needed my email address. I once again said they can contact me via the phone or my postal address. I was told no!

I asked for a.refference number for the call as it was being recorded and was told that there was no reference number, I asked for the the name of who I was speaking to and was told "Alicia", she refused any more information about her, I asked for her extention number as evidence of the call, she declined. Alicia then escalated by saying that I wasn't listening to her, I let her repeat what she had already said, I then repeated what I was saying, she interrupted me and said that she had just been told by her manager that he wouldn't call me without an email address, which means I could have spoken with him directly right then, and then she said she was needing the call.
I wish to escalate this conversation.

DO NOT PAY. It’s a scam, they have no authority and cleaver wording on the letter implies they do, they do not. If you call them you’ll speak to an Indian who are rude and only will talk to you if you are paying. I think they get commission which is embarrassing. They take every opportunity to try and scam anyone. But the case will fall apart if you ask for proof of letters prior to the threatening letter normally years prior. Thinking about taking legal action for harassment. THEY’RE A BUNCH OF MUGS, do not fall for this.

Brilliant service, act quickly & keep you updated

I can’t recommend Direct Collection Bailiffs enough. After almost two years of trying to chase this debt myself with no success, they managed to get it resolved within just 7 days. The whole process was extremely professional and easy from start to finish. I finally feel like a huge weight has been lifted off my shoulders. Highly recommended!

Very easy process, was chasing payment for over a year, then DCBL got involved and they got the debt recovered very quickly.

DCBLtd are an excellent company. We have never needed to use a debt recovery company and this was our first experience with doing so. From the first call they were very professional, we were kept updated by Tim and Matt and the final outcome was a full recovery. Their perseverance paid off, we are so pleased that they managed to recover the monies without the need to involve the court. Well done!

I would be interested to know how many fines they have to refund. Unethical - paid the fine as I’m pregnant and partner has cancer. Proof that parking was paid for on bank statement was not enough. Paid £170 fine.
Continued to be harassed and chased for payment ? Staff rude and unhelpful

I cannot rate highly enough. Excellent service. I was very anxious about contacting but they were very professional and kind. They retrieved my money for me within a fortnight. I only wish I had contacted them earlier instead of waiting 6 months. Thank you for all your invaluable help.

To be fair you’re a bunch of Con artists sent me a letter out saying that I owe £170 but the first letter did not come to my house .mechanics were working on my car. I wasn’t even driving it and the guy has taken a picture halfway down the road, but there was another car behind it that didn’t get a ticket .not even slept a ticket on my window.. tried to ring the Woman up today she’s just not having it at all trying to tell her that we did not receive the first letter for £100 which I would’ve contested . Joke scammers Scammers Scammers

Tony & Tim were great. I’ve had years of abuse from tenants, non payment of rent and property damage. That I never claimed for or followed up, I’m now with their help getting back some of the money I am owed.

Just wanted to say a big thank you to the team at DCBL for the brilliant way they handled my debt recovery case. They were professional, easy to deal with, and kept me updated the whole time. The process was smooth, stress-free, and the outcome was exactly what I’d hoped for.

Really impressed with how efficient and supportive they were. I wouldn’t hesitate to recommend DCBL to anyone needing help with debt recovery. Thanks again.

Very impressed with DCBL's tenacity in attempting to collect an overdue debt from a debtor who is lacking in integrity. DCBL has kept us updated throughout the process, involving us where necessary while assuming responsibility for all communication with the debtor. Very happy to have DCBL handling this debt for us - I wouldn't hesitate to instruct them again.

This company is the ugliest combination you can imagine of the stereotypical school bully and the class know-it-all. Awful.

I can't recommend DCBL highly enough, I do not think I would have recovered any of the debt without DCBL involvement.
This has been a very straightforward and rewarding contract. I received reassuring advice regarding each step of the recovery procedure and kept informed at each step.
This is a very professional company.

They are demanding.Rude ignorant I explained I have problems with the post. I had increase of payment £160 I rang the company,
I made the payment on the phone she told me its been declined I checked on line banking.
She told me make the payment again ...she was very rude ...very demanding or you ..will get a ccj. I told her my bank said its pending as they are doing a check, she would not listen. .
The rep did not have any consideration if your elderly, disabled, ?? She did not care, she wanted my money again, terrible way to speak. ANY WAY THE MONEY DID GO THROUGH,
THEY SCAMMERS
The worst company EVERY VERY RUDE... the goverment need to do something about this,
I have requested the manager to ring me

Excellent service from start to finish

Tim was really helpful and knowledgeable, an asset to the company!

Now getting threatening legal letter for £170, even though the person who borrowed my car paid too into machine as no change given out of machine.
I have Sent cease and disist letters , I've been ignored.

Trying English legislation in Scotland!!

Let's go to court and fight it out in front of a judge because we have the proof we are in the right !!!