We had a very sizeable waste disposal bill, Liam Flaherty from Direct Business Group made it effortless, and we ended up cutting the bill in half. Between removing bins, to ringing suppliers to clarif... See more
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Company details
Written by the company
We help you and your business get on with what it is that you do best. By taking the stress, strain and hassle from your utilities.
Contact info
2 Mandarin Rd, DH4 5RA, Houghton le Spring, United Kingdom
- 0800 031 5470
- contactus@dbsne.com
- www.dbsne.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 24 hours
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Reply from Direct Global
Great Service
Great Service, Straight forward and Trent was very helpful and polite

Reply from Direct Global
Recommended
The renewal of our energy contracts with multiple sites and a total of 12 meters was carried in the most efficient manner by Michael Tansey, but most importantly as an end user, Direct Energy Solutions were most competitive.

Reply from Direct Global
New Contract
Reece Jenson helped us obtain a new Electricity contract with Total. It was cheaper than our current deal and we were satisfied with what we were provided. Very Happy!

Reply from Direct Global
Had a situation to sort out that’s was…
Had a situation to sort out that’s was not a regular issue but Stacy helped get me in touch with the right people and kept me informed along the process. Very good service. Thanks Stacey

Reply from Direct Global
This trusted and reliable energy broker makes my life much easier.
Michael always helps our charity to find the best rates, making budgeting much easier. He saves me lots of time and effort.

Reply from Direct Global
Professionality
I am dealing with Luka and can only say a very good service. Quick responses to calls, emails and deadlines. Easy to talk to and explains everything in detail.

Reply from Direct Global
Very informative
Very informative, explained what I needed to know. Certainly can recommend Jamie

Reply from Direct Global
Wayne is an absolute joy
Wayne is an absolute joy! He goes above and beyond to find the best deal and really is a credit to the company :-)

Reply from Direct Global

Reply from Direct Global
TRENT LAY - EXCELLENT
TRENT LAY WAS PROFESSIONAL, FREINDLY AND VERY TRUE TO HIS WORD ON TIMEFRAMES AND INFORMATION DELIVERED.

Reply from Direct Global
Do Not Use!
The one purpose of a broker is to get a good deal for the customer as they are the 'experts' or so I was told by them. Do not believe them as they are just as clueless as the man on the street. I am now tied into years of contracts at rates 4 times higher than everyone else. Try to negotiate, ask for help or advice and they are not interested. All they want you to do is click your contract and they have you locked in, watertight. They don't care about you, your business, your mental health, just their profit. Absolutely gutted I trusted these people to help me get a good deal for my business as now being charged 19p per kwh for gas I am on the verge of insolvency.

Reply from Direct Global
I have been dealing with Barry Hodgson
I have been dealing with Barry Hodgson, who has been trying to sort out issues with our currently Electricity supplier and arranging the best new provider going forward. Nothing has been too much trouble for Barry, he has been great. He's a pleasure to deal with, always willing to help whenever he can. So nice to not have someone pushing you to make a quick decision when you've not got all the details to hand or the backing from other committee members of our club

Reply from Direct Global
Tom looked after us brilliantly
Tom looked after us brilliantly. DBS have been reliable and helpful.

Reply from Direct Global
Constantly calling despite telling them…
Constantly calling despite telling them we weren't interested in their services.
"Ryan" was told multiple times the owner is not available and is not interested.
When a company says no, the answer is no. Stop calling and using pushy sales tactics. It's not a way to win business over.

Reply from Direct Global

Reply from Direct Global
Supportive and reliable great service
I find Direct Business Solutions are very helpful, transparent. They take time to listen and understand the individual needs of the business. Wayne Forrest has been a great communicator, knowledgeable and clearly explains everything, he has worked hard to find a good deal for us. Throughout the contract period they are on hand to help with any issues and I wouldn’t hesitate to recommend them to others.

Reply from Direct Global
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