The material is wonderful and looks great in videos. But my original order was off by 2 feet in width. I then asked to have three feet more and was charged the full price. I also guess I mistakingly p... See more
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Company details
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Dbackdrop is an online company that provides photography backdrops with reasonable price and excellent service.
Contact info
United States
- service@dbackdrop.com
- www.dbackdrop.com
Replied to 38% of negative reviews
Typically replies within 24 hours
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A slight mix up. No problem.
We ordered two specific backdrops. However, we had the sizes and specifications mixed up. A quick email to support after purchase about the mix up and they altered the order perfectly to what we needed. Very thankful for their support team!
tracking was not easy
tracking was not easy, but your responses were timely in helping with tracking the product
Party fun backdrop
Great quality backdrop made our Halloween party costume photos super fun! Backdrop was nice weight and no wrinkles.
Nice quality and very accommodating
Nice quality and very accommodating. I had asked if I could have the pole holes on the sides rather than top and bottom and they quickly replied and said they would be willing to make the change for me.
Dbackdrop has several options to chose…
Dbackdrop has several options to chose from to accentuate our stage for Christmas!
The backdrop looks Beautiful on the…
The backdrop looks Beautiful on the website. However, is not the same as pictured upon receipt.
I am very disappointed. The coloring is different, it looks VERY DARK!
I ordered the backdrop for my organizations 15th Anniversary Holiday Party. I am returning the item when a suitable replacement is found. In my opinion, I feel the backdrop was completely misrepresented!
As pictured, fast delivery
So many backdrops to choose from. Purchased as a gift, fast delivery
This background is beautiful
This background is beautiful and very easy to shoot.
The material needs ironed or steamed before using which is always true with backgrounds.
Great product and have ordered others before and will order more when need be.
Great Experience All-Around
Informative website and on-time delivery. Backdrop was perfect for my haunted garage party!
The fabric quality was excellent
The fabric quality was excellent. Should be useable for years to come. From purchase to delivery it seemed to take a long time—about 2 1/2 weeks. I was a little disappointed in the design I chose as it was a little too gray and black and not quite how the online picture depicted it. There’s no return policy so you have to be sure of what you want.
Horrible coloring- no full refund
The backdrop I purchased had absolutely horrible coloring. The snow was gray and black with shadows, however, as advertised on the website the snow was white. I am not even given the option for a full refund after being completely disappointed. I will never purchase from here again.
Past delivery window, fought for refund.
Been 5 days after their "10-15 day shipping window" and still no backdrop and no idea when it's going to arrive, despite whats app messages saying "it's coming soon". I had to cancel my photoshoot due to it not being delivered when it said it would be, and no clear communication as to when - if ever - it's arriving.
Edited 11/17: This company asked me to edit my review/take it down as the refund I asked for (and deserved as the backdrop never arrived) was finally processed. To be clear, I ordered on Oct 10th with a promised 10-15 day shipping confirmation. Despite two weeks of WhatsApp messages, repeated emails back and forth with customer service and lots of empty promises, four weeks after the original purchase date, was the order refund given, on Nov 11th. I'm not removing this review due to the delay, but because of the chasing that they made me do: I was repeatedly sent links to the tracking that didn't work, phone numbers to the courier that were literally out-of-service, and time lines that were seemingly made up, a promise for a refund if "it wasn't there in 2 days" to then backtrack and say they'd make another one for me, etc. Long story short, my time is worth more than a backdrop, I would be fine waiting a month if that's how long they stated it would take, but I cannot stand the gaslighting.
So be aware that you may get what you ordered, or you may not, hopefully your experience is better than mine. Good luck ya'll!
Absolutely stunning and the quality is…
Absolutely stunning and the quality is exceptional.
Very unhappy! Complete waste of my money!
I was pleased with product. Shipping a total disaster! Did not get till 3 days after event. It sat in one place 4 days, waiting details???? No eta given, AT ALL! Could not get any response from you or shipping company. Will never use your company again!
Good quality
Good quality. Personally want a choice of fabric. I want thicker one. Generally pretty good.
Product came in a timely manner and was…
Product came in a timely manner and was exceptional quality. The soft velvety material had weight to it, draped nicely and created a professional looking backdrop. I would order from this company again.
Product was of good quality and…
Product was of good quality and appearance...tracking number was incorrect according to USPO and I could not track...I had no apprix shipping / arrival date and inefficient way to communicate....was worried I had used a fraudulent site...
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