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Data Powertools Ltd Reviews 1,653

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the helpfulness and friendliness of the staff who go above and beyond to ensure customers find exactly what they need. Many consumers highlight the competitive prices and the excellent product knowledge of the team, which helps in making informed purchasing decisions. The service is consistently described as amazing, with fast delivery and an easy-to-use website contributing to a smooth overall experience. Customers are also very pleased with the quality and range of products available, often returning for future purchases. However, some people were dissatisfied with their experience, reporting issues such as receiving wrong items or incorrect deliveries, and feeling brushed off by the company. A few other people also felt that the service was poor and that prices were not always competitive, finding tools elsewhere for significantly less.

What people talk about most

Product

Users describe positive interactions with product, often highlighting competitive pricing and fast delivery.... See more

Delivery service

People report positive experiences with delivery service, frequently praising fast and speedy delivery, with... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, product knowledge,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and promptness, with... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting competitive and good prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What amazing customer service!!! I ordered a drill which came extremely quickly, I had ordered the wrong drill by mistake and without hesitation the correct drill was ordered and delivered I will, fro... See more

Company replied

Rated 5 out of 5 stars

Purchased a Hikoki Brad Nailer form this Independant family owned buisness,Louisa,Nick and James went above and beyond normal courtesy,personal phone call when I queried the correct nails to use.... See more

Company replied

Rated 5 out of 5 stars

Data Power Tools in Cardiff is hands-down the best place for tools and equipment in South Wales. Their range is incredible—from power tools and accessories to top-tier industrial gear—and everything i... See more

Company replied

Rated 5 out of 5 stars

My son and I have been scouring the internet researching and shopping for a best deal on a Milwaukee Packout set. I wish I saved myself hours of scrolling and went into branch sooner. We had t... See more

Company replied



Company details

  1. Tool Store
  2. Fastener Supplier
  3. Home Improvement Store
  4. Protective Clothing Supplier
  5. Safety Equipment Supplier
  6. Tool Repair Shop

Written by the company

"Established in 1969, Data Powertools Ltd has grown from a small power tool repair center into a trusted retailer and service provider for power tools, hand tools, woodworking, and metalworking machinery. Over the years, we’ve built our reputation on delivering high-quality products, exceptional customer care, and expert service, refusing to compromise by stocking cheap imports or inferior brands. At Data Powertools, we go beyond just power tools. Our diverse product range includes hand tools, machinery, fixings and fastenings, tooling and accessories, health and safety equipment, workwear, and janitorial supplies. By acquiring and merging with similar companies, we’ve expanded to meet the needs of professionals across industries like construction, woodworking, metalworking, and engineering. We proudly serve local authorities, educational institutions, serious hobbyists, and DIY enthusiasts. Our commitment to being a true ‘one-stop shop’ extends beyond products. We provide technical advice, practical solutions, spare parts, in-house repairs, product training, and safety certifications. Whether you’re a professional tradesperson or a passionate DIYer, you’ll find everything you need under one roof, backed by the knowledge and support of our expert team. With over 50 years of experience, Data Powertools remains dedicated to helping our customers succeed with top-quality tools, machinery, and unmatched service. #MoreThanPowertools"

Quality tools from quality brands!

Written by the company

The Team to Trust!
We pride ourselves on customer service and our reputation! Our friendly customer service team are always on hand ready to to give product advice and ready to help our valued customers resolve issues.

Fast shipping!

Free deliveries for orders over £50 ex vat on our website

Free deliveries for orders over £50 ex vat on our website
Hassle free returns!

Contact info

Promotion box for Data Powertools Ltd

FREE NEXT DAY DELIVERY

GB orders over £50 ex vat before 3pm weekdays


4.9

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent service all way long

We are an overseas company and recently placed an order with Data Tools Ltd. From start to finish, the experience was outstanding. James, our point of contact, provided brilliant service throughout. Offering clear communication, helpful advice, and excellent support every step of the way. James truly went above and beyond to ensure we received the right tools for our needs. The delivery was punctual, the goods were properly stacked, and everything arrived exactly as expected.
We couldn't recommend Data Tools Ltd and especially James. A reliable and professional partner we would gladly work with again.

28 May 2025
Data Powertools Ltd logo

Reply from Data Powertools Ltd

Hi Bart,

Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that your order with us went smoothly from start to finish as we expected. James will be especially pleased to know his support and dedication made such a positive impact.

It was a pleasure doing business with you, and we’re grateful for the trust you placed in us as an overseas partner. We look forward to supporting your future projects and continuing to deliver the high standards you’ve come to expect from us.

Regards,

DPT

Rated 5 out of 5 stars

Super fast delivery

Fantastic, helpful company.
Super fast delivery. Highly recommend.

22 April 2025
Data Powertools Ltd logo

Reply from Data Powertools Ltd

Thanks very much for your order and kind words!

Many thanks,

DPT

Rated 1 out of 5 stars

1 star

1 star, i wanted to give u 0 and i ll tell u why: 5 amp battery is 59£ excluding VAT, really? If u google it u ll find out from the competitors that u can buy for 55 max 60£ with VAT a 5 amp battery.

Why? Why we need to know prices without Vat, we still paying it. But your prices are really really high. Google it , or check your competitors

30 April 2025
Unprompted review
Data Powertools Ltd logo

Reply from Data Powertools Ltd

Hi there,

I'm sorry to hear that you feel like our pricing on a certain item is an issue, we always show each item before and after VAT on each item page and it fully totals up at checkout as well once you have picked your delivery option. Of course we won't always be the cheapest on all 4,000+ stock lines but we do our best to keep our prices as low as possible for our customers. On many stock lines we will be cheaper than elsewhere. We also need to check you are comparing exactly the same product as you have seen advertised at a lower price.

Please give us a call on 02920 595710 or email us at sales@datapowertools.co.uk if you would like to discuss this with us further as we are always happy to help and we can check if a promotional price can be applied to this stock item.

Best Regards

Rated 5 out of 5 stars

Really helpful team

Really helpful team, top notch.

14 April 2025
Data Powertools Ltd logo

Reply from Data Powertools Ltd

Thank you very much for your order and for taking the time to leave us feedback. Much appreciated!

Rated 5 out of 5 stars

great company

I was really impressed when I ordered my new lathe there was a problem with it so it was delayed a cpl of days but had fantastic contact with them they explained what happened and they were waiting for a new delivery 2 days later lathe turned up

31 March 2025
Data Powertools Ltd logo

Reply from Data Powertools Ltd

Thanks for the great review Colin!

Regards,

DPT

Rated 5 out of 5 stars

Quick dispatch

Quick dispatch, items arrived in good order

30 March 2025
Data Powertools Ltd logo

Reply from Data Powertools Ltd

Thanks for your review Rory!

Rated 3 out of 5 stars

No next day delivery as promised - still waiting

Claim next day delivery - so far I've had no order status update and not received my items. If I knew I wasn't getting the delivery when advertised I would of ordered elsewhere. Project stuck not moving now! :-(

11 April 2025
Unprompted review
Data Powertools Ltd logo

Reply from Data Powertools Ltd

Hi Ian, really sorry to hear this! Can you provide us with your order number so we can urgently investigate for you?

Rated 5 out of 5 stars

I emailed an enquiry after hours

I emailed an enquiry after hours, then received a phone call 8am the following day answering my questions. That never happens so I was really impressed. Customer care seems a really big thing for these guys, which is first class. Answered my questions and helped me out so they got my custom. Will defo be using them again 👍

27 March 2025
Data Powertools Ltd logo

Reply from Data Powertools Ltd

Thankyou for your review Chris, much appreciated!

Rated 5 out of 5 stars

Router

Did online order - no issues

14 February 2025
Data Powertools Ltd logo

Reply from Data Powertools Ltd

Thanks very much for your review and order!

Regards,

DPT

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Called them on a Friday to enquire about one of the products I was after which wasn't in stock and after chatting with one of their team members I decided to place an order same day around 3pm.
Everything I ordered was delivered next Tuesday, even if I was told that it may take up to a week because of the product that they didn't had in stock.
What else can you ask for?!
Great customer service and competitive prices, will definitely used them again and recommend them to anyone!
Thank you for a great online shopping experience!

7 February 2025
Unprompted review
Data Powertools Ltd logo

Reply from Data Powertools Ltd

Thank you for taking the time to share your positive experience with us. We are delighted to hear that our team was able to assist you efficiently and that your order arrived sooner than expected. Providing excellent customer service and competitive pricing is at the core of what we do, and your feedback reinforces our commitment to these values.

We truly appreciate your recommendation and look forward to serving you again in the future. If there is anything else we can assist you with, please do not hesitate to reach out.

Regards,

DPT

Rated 5 out of 5 stars

All round great experience

Super quick to fulfill the order, great price, helpful team in the Cardiff store.

18 February 2025
Data Powertools Ltd logo

Reply from Data Powertools Ltd

Thanks for your review and order Michael!

Regards,

DPT

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