We had an absolutely wonderful experience with Danske Bank, especially thanks to our amazing advisor, Jane Junggren. She was truly the best advisor we could have asked for during our house purcha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a great experience with Danske Bank (Furesø) when buying our first house in Denmark. Big thanks to our advisor Joachim - he was helpful, committed and always was doing his best to answer our qu... See more
Company replied
Tim was really helpful in clarifying our doubts. He also made sure that we had all the examples necessary to fully understand what we were choosing :) Overall, we are really satisfied :)
Company replied
Banks need to look at numbers objectively, we get it. But the ways conversations take place makes up all the differences. My wife and I felt so lucky to have Silas Bolund-Bach as our advisor. As ex... See more
Company replied
Company details
About Danske Bank
Written by the company
Danske Bank er en bank for livet. Fra Ponduskontoen til pensionsalderen følges vi ad.
Vi hjælper dig med rådgivning og produkter inden for bank, bolig og realkredit, leasing, pension og forsikring.
Til daglig klarer du det meste med mobilbanken lige ved hånden. Og når du har brug for at snakke med et menneske, sidder vi klar til at rådgive dig om, hvordan du kan udnytte dit finansielle råderum og optimere din økonomi.
Vi hjælper dig med rådgivning og produkter inden for bank, bolig og realkredit, leasing, pension og forsikring.
Til daglig klarer du det meste med mobilbanken lige ved hånden. Og når du har brug for at snakke med et menneske, sidder vi klar til at rådgive dig om, hvordan du kan udnytte dit finansielle råderum og optimere din økonomi.
Produkter og rådgivning
Written by the company
- Som kunde i landets største bank får du livslang adgang til produkter og rådgivning, der passer til din situation og dine behov:
- Lån til bolig, bil og forbrug
- Hjælp til investering og opsparing
- Smarte løsninger til børn og unge
Contact info
Bernstorffsgade 40, 1577, København V, Denmark
- 70 12 34 56
- danskebank@danskebank.dk
- www.danskebank.dk
Bliv kunde på 10 minutter
4.4
Excellent
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was good experience when we talked…
It was good experience when we talked about loan with advisor . Danske bank has proper way to check on finances and Approve the loan .
26 August 2025
Reply from Danske Bank
Hi Satish
Thank you for sharing your experience with us.
We’re pleased to know that your discussion about the loan with our adviser was positive. Your feedback means a lot to us, and we’re glad we could assist you.
Have a nice day.
Best regards,
Alberte
Helpful in financing and refinancing…
Helpful in financing and refinancing andelsbolig, very good speed of execution and overall guidance in the process
26 August 2025
Reply from Danske Bank
Hi JozefP.,
Thank you for your kind feedback.
We’re delighted that you found our assistance with financing and refinancing your andelsbolig helpful. It’s great to know that the speed of execution and overall guidance met your expectations. Your satisfaction is our priority, and we appreciate you sharing your experience with us.
Have a nice day.
Best regards,
Alberte
genuinely the worst bank in the world
genuinely the worst bank in the world. god forbid i want to access my own money because there’s been yet ANOTHER UNKNOWN TECHNICAL ERROR. pisstake.
25 August 2025
Unprompted review
Reply from Danske Bank
Hi Mairead,
I am very sorry that you have experienced difficulties accessing your money. It sounds like you have encountered several technical issues, which is, of course, unfortunate.
We would like to investigate your case further. Therefore, I hope you will email us at kundehenvendelser@danskebank.dk with your contact details and a few more details about the problems you are experiencing. We will ensure that you will be contacted as soon as possible.
Have a nice day.
Best regards,
Alberte
Customer in the UK and Denmark
I’ve been a customer for the last two years in Denmark, and previously for a few years in the UK. During that time, I used AMEX in the UK and Mastercard in Denmark, and also explored additional services. The customer service has been outstanding throughout,professional, patient, and genuinely helpful. They’ve provided consistent support and reassurance, whether I needed to use credit card protection for refunds, insurance, or disputes with services.The client portals are easy to use and reliable. Overall, I’ve experienced minimal costs and maximum value.
11 August 2025
Unprompted review
Reply from Danske Bank
Hi Robert
Thank you for sharing your experience with us. We highly appreciate your feedback.
We are delighted to hear that you have had such a positive experience with our services both in Denmark and the UK. It is great to know that our customer service has met your expectations by being professional, patient and helpful.
We are also pleased that you find our eBanking user-friendly and reliable. Your feedback motivates us to continue delivering consistent support and value to our customers.
Have a great day.
Best regards,
Alberte
Customer support is trash
I have activities that is not belong to me on my account about 2000 dkk. I'm trying to contact customer services for hours but there's no response. There's no chat option on my app, and phones aren't responded by anyone.
21 August 2025
Unprompted review
Reply from Danske Bank
Hi Muhammed,
I am sorry that you have experienced difficulties reaching our customer service.
I sincerely hope that you have been able to get through to us and received the assistance you needed. If not, we will certainly need to investigate the matter. I therefore encourage you to send an email to us at kundehenvendelser@danskebank.dk, including your contact information and a bit more information about the incident. We will the ensure that you will be contacted as soon as possible.
We look forward to hearing from you.
Best regards,
Alberte
Financial advice/loan application
Extremely thorough advisor (Simon Christensen) and flexible, taking into account the client's wishes. Very polite and available for several meetings to discuss details of the loan.
28 July 2025
Unprompted review
Reply from Danske Bank
Hi Mariana
Thank you very much for your review and the kind words towards the advisor.
I am very happy that you had a good and thorough meeting together.
I have made sure to share your review with Simon, and I am sure he will be happy to read it.
Have a wonderful day.
Best regards,
Alberte
Søren was very helpful and explain the…
Søren was very helpful and explain the whole process in detail.
27 July 2025
Reply from Danske Bank
Hej Rakesh,
Thank you very much for your review and the 5 stars - we really appreciate them.
Have a wonderful day.
Kind regards,
Sophie
I have been a customer of Danske Bank
I have been a customer of Danske Bank, and we have just purchased our first home in Denmark. Jean Victor Holm from Bagsværd provided us with fantastic guidance and support, making our experience exceptional. I highly recommend Danske Bank to international individuals looking to buy their own property in Denmark.
25 July 2025
Unprompted review
Reply from Danske Bank
Hi Nirman,
Thank you very much for you review and the 5 stars.
I will share your positive feedback with Jean, and I am sure he will appreciate it very much.
Congratulations on your new home and we wish you a pleasant day.
Kind regards,
Sophie
Housing loan
Really helpful staff. Housing loans explained and good support from customer service.
24 July 2025
Reply from Danske Bank
Hi Daniel
Thank you for your positive feedback.
We are delighted to read, that you found our advisor helpful and that the housing loans were clearly explained.
It’s great to know that you are satisfied with our customer service.
Have a great day.
Kind regards,
Lissi
Very responsive and attentive all the…
Very responsive and attentive all the time. Great support from the Danske Bank team.
23 July 2025
Reply from Danske Bank
Hi Onur
Thank you for your kind feedback.
We are delighted to hear that you found our team to be responsive and attentive, and that you experienced great support from Danske Bank.
We truly value your trust and look forward to assisting you further.
Have a great day.
Kind regards,
Lissi
It all goes good because of the advisor…
It all goes good because of the advisor . I am lucky to get Jesper who provides better advices and explains risks.
18 July 2025
Reply from Danske Bank
Hi
Thank you so much for your positive feedback.
I am pleased to read that everything went well thanks to the advisor.
It’s wonderful to hear that you feel fortunate to have Jesper, who provides excellent advice and clearly explains the risks involved.
We truly appreciate you taking the time to share it.
Wishing you a great day.
Kind regards
Lissi
It's one of the worst banks EVER
It's one of the worst banks I have ever dealt with. Unfortunalte, my employer (a big tech corp) is paying me through their Danske account, and for 4 times now, they simply "block" my salary payment for some "checks" that just turn out to be their inefficient system catching false-alarms on my transaction. Not once, not twice, FOUR TIMES! I had clearly offered them ANY documents they can think of to stop this nonsense once and for all, the robotic answer was: We'll ask for docs when we need them. Translation: We will keep blocking your salary every month and not help figure out a solution.
18 July 2025
Unprompted review
Reply from Danske Bank
Dear MH
I apologize for the inconvenience we have caused your regarding transfers of your salary.
Since I am not able to help you via Trustpilot, I sincerely encourage you to send me an email to kundehenvendelser@danskebank.dk with your contact information and please elaborate on your experience, then I will make sure that we look into the matter and hopefully can find a solution. Please refer to this Trustpilot review in your email.
I look forward to hearing from you.
Kind regards, Theresa
Property purchase credit approval
We had this meeting after sharing our details and some context. Mikkel was very prepared after going through our files and data, which helped to have a clear explanation.
16 July 2025
Reply from Danske Bank
Hi
Thank you for your positive feedback.
I am pleased to read that Mikkel was well prepared and that his review of your files and context contributed to providing clear explanations during your meeting.
Should you have any further questions or require additional guidance, please do not hesitate to reach out to us.
Have a great day.
Kind regards,
Lissi
Date of experience is last 30 days
Hi
I have give one star but I wanted to give Zero, yes last time I have rated 5star and now giving zero, survey, because I am expecting the call since 30 days
15 July 2025
Reply from Danske Bank
Hi Abdullah
Thank you for sharing your feedback with us.
We sincerely apologise for your recent experience, as it is certainly not the feeling you should have as a valued customer. We regret that we have not lived up to your expectations on this occasion.
We are, however, grateful for the positive feedback you have previously shared and are pleased to know that you had a good dialogue with one of our colleagues in relation to your latest review.
I wish you a nice day.
Kind regards
Lissi
Happy with the advisors' support along…
Happy with the advisors' support along the process.
10 July 2025
Reply from Danske Bank
Hi Kim
Thank you very much for your positive feedback.
I am delighted to read that you are happy with the support provided by our advisors throughout the process. Your satisfaction means a lot to us.
We look forward to assisting you again in the future and wish you a great day.
Best regards,
Lissi
good experience of getting support with purchasing tge appartement
I had a very good experience of cooperation with my advisor regarding purchasing an apartment as I was contacted very fast and got swift responses on my messages, I got very detailed explanation at the meetings that I had. My advisor was very helpful and tried to do all his best to help and support with purchasing the apartment. I am very much satisfied with all the process and with my advisor.
3 July 2025
Reply from Danske Bank
Hej Olena,
Thank you so much for your kind review, the 5 stars and your positive feedback - we really appreciate it.
We are also glad to read that you are satisfied with the process and your advisor.
Have a wonderful day.
Kind regards,
Sophie
Terrible customer experience
Avoid if you are making international transfers, this has been a terrible experience. I transferred my Danish salary to my Swedish account and the money has not come through - my Swedish bank needs a referencenumber to trace it, but Danske Bank refuses to provide it to me - even if I think they are obliged to do so (?). The only way they want to help me is if I pay 400 dkk. I asked, "So my money has been lost, by you, and in order for you to trace it, I will have to pay you?" "Yes". I work in customer service so I have quite a lot of understanding and patience, but to have to pay in order to get my money back, is a new level of bad customer experience.
1 July 2025
Unprompted review
Reply from Danske Bank
Hi Rebecca
I am sorry to read your review and about your experience in connection with your transfer to Sweden.
If you haven’t received the help you need in the meantime, please send us an email with your contact information and as much information as you have about the transfer to kundehenvendelser@danskebank.dk – then we will make sure you are contacted as soon as possible thereafter.
Best regards – Karen
Customer service seems to deteriorate
We were quite happy with our advisor a couple of years ago but currently simple message requests go to general queries and takes days to get an answer. At the moment, I don’t even have an answer for a card that I cannot use other than a wiki copy paste…
21 June 2025
Unprompted review
Reply from Danske Bank
Hi Thomas,
I am sorry to hear that you have not received a response from us.
We certainly strive to reply to our customers as quickly as possible, but we are aware that the response time can be longer during certain periods.
I am not aware of what your inquiry was regarding, but it is important to select the correct topic/category when creating a message in the eBanking and Mobile Banking, as it determines which department will handle the inquiry. For example, if it was regarding housing, you should select this category, and the message will be handled by a personal advisor, or if it is about cards, it will be handled by customer service.
I hope you managed to reach us and received the help you needed. If your inquiry is urgent, it is probably easiest to call my colleagues at +45 70 12 34 56.
Have a great day.
Best regards,
Alberte
Reply from Danske Bank
Hi Qiang
Thank you very much for your review.
I am really glad that you got the help you needed, and was satisfied with the advisor.
Have a fantastic day.
Best regards,
Alberte
Highly professional advices supported…
Highly professional advices supported by simple examples for ease of understanding of financial systems and regulations in Denmark. Easy support to internationals having little experience with Danish tax and finance systems
25 June 2025
Reply from Danske Bank
Hi Svetlana
Thank you very much for the review and for sharing your experience with us - it is highly appreciated.
I am glad that you are satisfied with our services.
Have a nice day.
Best regards,
Alberte
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.