Daniel Wellington Reviews 

A very long story short: watch ordered online came with faulty clasp and was lost as a result. Didnt even get a chance to raise this with DW as this happened too quick.
Emailed DW, got a response that loss is not covered by warranty, instead was offered 30% off my next purchase. Disagreed to this as the watch was lost BECAUSE of the faulty clasp and their 30% off offer was an absolute joke given that at that time they were offering 40% off on their web site! Requested to reconsider this and they didn’t even respond.

I suppose when product quality is dreadful the same will apply for customer service. I find it so highly irritating that emerging brands don’t care as long as they make sales! Need to learn what branding is about.

Dont waste your money and time, go elsewhere instead!

This is my first experience with Daniel wellington and i’m very happy with it, starting from browsing on the website and I found an offer having 10% off of my first order and I applied for it but the code didn’t work so i sent to the online chat on and they gave me a new code with %15 off .
I purchased a ring and tried to get right size according to the chart, they shipped it in the same day, few days I received it but the size was very big, i sent an email to the customer service and they replied me back very fast, i sent a photo wearing the ring asking for advice and Pauline answered me back with the right size i need, I had a free return for exchange, and after few days they sent me the ring in the right size😃 off course during this time i was worry and i sent several emails and every time of them Pauline replied back very fast in a very professional way.
Thank you🌹

Ordered a replacement strap. Sent wrong size in correct strap. Returned so then they sent wrong strap in right size. Refusing to help...passed about. Totally disgusted. Avoid Daniel Wellington. No customer care.

The watch had a estimated delivery time of 2-4 business days when I bought it. It now has been over two weeks and I'm still waiting. Customer service doesn't reply.

I am extremely disappointed with Daniel Wellington service. They promised to provide a tracking code within 1-2 working days, but it's been well beyond that, and I still haven't received any tracking information for my order.

This delay has caused significant inconvenience and frustration. As a customer, I depend on timely updates to manage my deliveries effectively. The failure to meet the promised timeframe has seriously undermined my confidence in their reliability.

I hope DW takes this feedback seriously and improves their communication and adherence to promises in the future. Until then, I cannot recommend their services.

Very good customer service and good products.

Horrible customer support!!! I ordered a watch and it was delivered to the wrong location. I got in touch with the courier company, APC and they said there is nothing that they can do, and I should contact Daniel Wellington. Since contacting Daniel Wellington with my report, I have received ZERO RESPONSE from them to assist in resolving the matter.

This is certainly not the first time this has happened when ordering items online, but it is the first time that I have received zero response from the company. Usually they will provide a refund or resend the item, or at least respond to the countless emails I have sent them. I am shocked at how horrible their customer support is!

I sent my watch back, because it was malfunctioning. I got such good help and the people working at DW really gave me a good service. They were nice and kind and helped me throughout the proces. I have got my watch back and it looks absolutely amazing. Thank you guys!

I bought a beautiful rose gold watch from them but unfortunately, a year later, I had an issue with it so I emailed them and they were happy for me to send it out for them to have a look. A month went by and I hadn't heard anything so *I* emailed them to which they responded with its been sent back out to me - they didn't email me to inform me about any updates until then. I recieved my parcel and I open it up to find a silver watch. I instantly emailed them back saying there must be a mix up as I sent a rose gold watch to them and even said I have proof of purchase should they need it. They replied back saying they no longer have the rose gold watch in that style therefore they've sent the silver one. Two issues here: 1) they didn't inform me about this - they just sent me a silver watch which was completely different to the one I originally purchased 2) again I only got a response from them because *I* had sent them an email about it. If I hadn't emailed would they have just left it and not reached out??
The replies I got from them were very unprofessional and all my friends and family I have spoken to about this were shocked! One response was that I should keep the watch and sell it on Ebay after I had said I don't wear silver watches. For all they know, I could be allergic to silver jewellery hence I paid for a rose gold watch?? Then another said they were doing a good thing but it wasn't helpful for me? Well how is it a good thing when the customer isn't being involved in the decision making?? They haven't even responded to my last email and have just ignored me now. I was not expecting to experience any of this from a company like that! Shocked!! Will not be purchasing anything else from them despite having bought so many other items from them in the past!

I ordered two watches about a month ago. They shipped it via UPS and they delivered it to a wrong address. Our building has a 24/7 doorman and there's no way it's been delivered. They sent me a photo as proof which is taken from a random building, definitely not ours. DW weirdly asked ME to open a claim with UPS. I did and UPS has concluded the investigation and sent them the results. Yet they do nothing. No damns given. They couldn't care less. Why should I have opened a claim even in the first place? What if UPS conclusion was that it was delivered. I know as a matter of fact that it wasn't. Regardless, now it's been a month and I haven't received the product or a refund, they've taken the money and no damns given after

I was impressed with the quick, clear and constant communication whereby an amazing lady, Pauline helped me every step of the way to getting my watched returned, reviewed and then giving a replacement. She was always prepared to answer any of my questions and was polite throughout all of our conversations.

In late 2022, my boyfriend gifted me the Classic Lumine earrings, which became my go-to favorite. However, in early 2024, I noticed the stones falling off both earrings. Disappointed, I visited the Mall of Africa store, but the sales consultant said there was nothing they could do, and I'd need to purchase a new pair. Heartbroken, as these earrings held sentimental value, I reached out to Daniel Wellington on Instagram on May 7, 2024. To my surprise, they responded within two hours, directing me to the Warranty and Repair department. My issue was resolved within an impressive 10 days! My earrings were placed and delivered on May 15, 2024.

Despite seeing negative reviews, I experienced exceptional service, especially from the Instagram admin, who followed up every other day. Kudos to the Daniel Wellington Team for their outstanding customer care!

I love Daniel Wellington and have made a lot of purchases for myself and for gifts. However, I’ve just received their rope bracelet in gold and it’s absolutely terrible. It looks tarnished, old and tatty. It’s for a gift and I’m actually embarrassed giving it. I’m so disappointed and annoyed to be honest.

Wow what fantastic customer service. They were friendly, prompt and refunded me when they really didn’t have to. Very impressed.

I had a few issues and they were able to response to me very quickly and help me. Truly impressed by their service- I was assisted by Patricia, truly appreciate her kindness and willingness to help my every need.

Excellent customer service !

Fast delivery and excellent customer service. Top notch quality

I ordered two items in the first place but they sent me just one. I wrote to their customer service and they provided me the best service and offered me the delivery of the missing item or a refound. I asked for the delivery and they sent me the missing item in just few days. Definitely recommended!!

Thanks for the good customer service. I recieved the Item in a good hand and I love it.

I returned my item using the instructions and had a tracking number. I know the item was received at the warehouse but I’ve not received a refund despite following up multiple times. Avoid this company.