Daniel Footwear Reviews 

18,138
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,599 reviews, reviewers overwhelmingly had a great experience with this company. People frequently highlight the exceptionally fast delivery service and express how delighted they are with the careful, secure, and beautiful packaging of their purchases. Consumers consistently appreciate the outstanding overall quality, day-long comfort, and stylish appearance of the various shoes and fashion accessories available on the website. However, some customers also noted notable frustration regarding the unexpected expenses tied to returning unwanted or ill-fitting purchases. A few reviewers additionally reported receiving defective items featuring broken hardware like faulty buckles, or faced difficult administrative challenges when attempting to process exchanges or returns.

What people talk about most

Product

Clients share positive opinions on product, describing them as beautiful, comfortable, and top quality.... See more

Delivery service

Customers had positive experiences with delivery_service, consistently praising the fast shipping times and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are beautifully... See more

Order

Consumers find order experiences to be mixed. Many customers praise the easy online process, good product... See more

Price

Reviewers mention positive feedback about price, noting that items are often available at great or reasonable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great service. I'd have given 5 stars but one of the pairs of Birkenstocks I ordered was the narrow fit, when I thought I had ordered the standard fit. The detail was in the Key details when you expa... See more

Company replied

Rated 5 out of 5 stars

Daniel always delivers excellence. We used to have a Daniel shop in Newcastle and I miss it so much. The online shop is the next best thing. Delivery is super quick and the sandals I bought I'd actu... See more

Company replied

Rated 5 out of 5 stars

The parcel arrived really quickly! I loved the Coach trainers - added bonus they were sparkly which I missed form the description online! I bought three pair of sliders however 2 were returned. I f... See more

Company replied

Rated 5 out of 5 stars

Speedy delivery well packaged item. The bag is just the right size, and has a quality feel. Would have preferred a slightly more substantial strap, rather than the ‘rolled’ one. However that is a min... See more

Company replied


Company details

  1. Shoe Store

Information provided by various external sources

Daniel Footwear is an independent retailer with stores in the UK, plus an award winning e-commerce store. Within the boutique stores and online, you will find an extensive collection of designer shoes, bags and accessories which are of high quality, on trend and at competitive prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(18,138)

1,496 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The delivery was left on the front door…

The delivery was left on the front door step in view of passers by.

2 July 2026
Daniel Footwear logo

Reply from Daniel Footwear

We're sorry to hear about your delivery experience. This is not the standard of service we expect from our delivery partners. Please contact our customer service team with your order details so we can look into this further with the courier.

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery! And gorgeous boots! Quickly refunded when I initially ordered a size too big!

1 July 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you so much for your review.

Rated 5 out of 5 stars

Good price

Good price, delivered quickly. Delivery charges seem a little high, but I wouldn’t let that put me off ordering from them again. No issues with the item or the service.

1 July 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you so much for your review.

Rated 1 out of 5 stars

they didnt mention that i should pay…

they didnt mention that i should pay the tax at checkout. these is really terrible when it arrives you should pay tax!!!
I will never buy from this website and not suggest to you

19 June 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you for your feedback. We're sorry to hear about your disappointment.

Import duties and taxes are determined by the destination country's customs authorities and, in some cases, are not collected at checkout. We understand that unexpected charges can be frustrating, and we're sorry this impacted your experience.

We appreciate you taking the time to share your comments, and we'll review how we communicate this information to make it as clear as possible for our international customers.

Rated 5 out of 5 stars

From browsing Daniel Footwear website…

From browsing Daniel Footwear website to placing my order everything went smoothly. I was kept informed of each step and received my order within days. I can ighly recommend Daniel Footwaer and will definitely order again in the future.

29 June 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you so much for your review.

Rated 5 out of 5 stars

Great service

Great service, ordered easily enough and delivered fairly quickly. Thank you. Lovely sandals, perfect.

29 June 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you so much for your review.

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