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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and supportive throughout various processes, making interactions pleasant and efficient. The recruitment and onboarding experiences are consistently highlighted as smooth, easy, and well-organized, with many appreciating the clear communication and quick responses from the team. Reviewers also value the flexibility offered and the overall positive working environment, often recommending the company to others. However, some people mentioned dissatisfaction with the support, noting that it often requires multiple follow-ups to resolve issues and that email responses can be slow. A few customers also reported a lengthy and complicated application process, while others expressed concern about inconsistent call volumes impacting financial stability. Additionally, a minority of reviewers described negative experiences with management, citing concerns about employee relations and fairness.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising recruiters for being polite, helpful, and... See more

User experience

Consumers find the user experience to be positive, particularly highlighting the smooth and supportive... See more

Customer service

Clients share positive opinions on customer service, with many praising the friendly, clear, and supportive... See more

Response time

People report positive experiences with response times, with many customers praising quick and polite... See more

Service

Customers had positive experiences with service, often highlighting the smooth, organized, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have had a great experience so far as an interpreter. The volume of work has been good but the payment rate is a bit low compare to other UK translation agencies. There have been a few challenges i... See more

Rated 4 out of 5 stars

My onboarding process was quite easy and supportive. Though I applied in February this year, they took a long time (May) to get back to me while I was confused the whole time about my application bei... See more

Rated 4 out of 5 stars

The recruiting process was fairly easy and didn't take long before I got in. I schedule my work to my needs, when inquiries raised I get a feedback within a couple of days. Making positive changes... See more

Rated 4 out of 5 stars

Had an issue with Dals app and couldn't have access to any job notifications. Theona was very helpful, patient, responding very quickly to my emails and always willing to help. Thank you so much Theo... See more


Company details

  1. Translator
  2. Audio Transcription Service
  3. Transcription Service

Written by the company

The world is a better, fairer place when everyone is understood. At Dals we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including British Sign Language and other non-spoken languages. With our ever-growing network of interpreters and linguists, we connect our clients with crucial expertise whenever and wherever they need it – in person, on-screen or by phone.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

358 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 6% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I want to thank EMMA for the very…

I want to thank EMMA for the very smooth and professional recruiting process we had. From start to finish, everything was handled efficiently, clearly, and with great attention to detail. EMA made the entire experience easy and pleasant, and I truly appreciate the support and guidance provided throughout. Highly recommended!

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Positive monitoring

Alexandra provided a smooth, friendly and courteous recruiting process. I can schedule the work according to my needs and I definitely recommend Dals. I am delighted to be part of the team.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

I'm working for DALS since 2019

I'm working for DALS since 2019. Initially I didn't intend to turn this job into my main source of income but eventually it happenned. Can't complain about something significant. Yes, there are some issues such as not enough bookings or travel expenses are not fully covered. On the other hand, payments are always on time. If there are issues with payments (missed bookings or travel expenses) they are always resolved. A big thanks to Cosmin Parvu for providing a great support with DBS service.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company to work with great…

Amazing company to work at, with great and dedicated people! The staff is highly professional. The support team was extremely helpful, and Cosmin Parvu assisted me in a timely manner when I needed it. I highly recommend working with them. Thank you!

12 November 2025
Unprompted review
Rated 1 out of 5 stars

I was working with Dals over 5 years

I was working with Dals over 5 years, suddenly I received an email saying my contract been terminated without any explanations, any contact with myself. I emailed them back asking for clarification, still waiting for it.

Not the best company to work, never lets you know if the booking is cancelled, to get in touch with customer service it’s impossible.

If you cancel your job, they blame you, not even trying to help and ask what’s going on.

Shame on you Dals.

9 October 2025
Unprompted review
Rated 3 out of 5 stars

Interpreter

The format of collaboration is usefull. Payment is low but for making some few houndreds it works. Cases are very interesting and helpdesk not fast but helpfull.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

If I can give 10 yes I will

If I can give 10 yes I will , they provide the best service, they are quick in there response , and they dealt with the request quick and swiftly, either by email /phone , i have been dealing with Bianca what a wonderful lady in solving my request very swiftly . I am very proud to be one of there Arabic interpreter.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

So helpful

Since I've worked with Dals as an interpreter I really enjoy it, they're so professional and helpful.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Cosmin Pirvu supported me with my DBS…

Cosmin Pirvu supported me with my DBS application in a very professional manner and very quickly and updated all my documents on the platform!very helpful and prompt .Amazing professionalism and I have all respect for.Thank you

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience for recently qualified interpreters

The recruitment process is quite demanding and you need to get together a few documents and pass a (relatively simple) language test before you can get started, but communication was excellent throughout the entire process and I felt very supported. As others have mentioned, the pay is pretty low considering the skillset, but it's a great jumping-off point for those who are qualified but still gaining experience.

I was assisted by Ioana, who was very clear and helpful in our email and phone communication. She responded quickly and got back to me regarding all my queries. I've been working as an interpreter for a couple of weeks now with no shortage of jobs whenever I'm available, and am finding the calls stimulating and interesting. Thank you for all your help, Ioana!

14 October 2025
Unprompted review
Rated 5 out of 5 stars

regarding the recruiting process as an interpreter.

I applied for this freelancing job and I had no idea how to move forward as their application is so long and complicated, it took me a one whole month for me to gather everything and start as an interpreter.
But thanks to Andreea Prodan/Recruiter.
She was very friendly and calm person.
She helped me with each and every step and informed me with every details. I would go through much more obstacles if it wasnt her. And about the work, I am loving it and this company values their employees and also the independent workers. I wish to be with them for a very long time.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Emma was very helpful during the recruiting process. It was a respectful and smooth experience, happy to be working with them.

1 September 2025
Unprompted review

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