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Review summary

Created with AI, based on recent reviews

Considering 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and quick responses, making the overall user experience smooth and efficient. Many people highlight the exceptional customer service and the ease of the recruitment process, appreciating the clear communication and support received. However, some people were dissatisfied with certain aspects, mentioning slow email responses and occasional issues with call volume and related operational concerns. A few reviewers also expressed concerns about certain internal aspects of the company, including employee welfare.

What people talk about most

Staff

Clients share positive opinions on staff, particularly praising the recruitment team for their... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the recruiting and onboarding... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting clear communication and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism and... See more

Response time

Reviewers highlight positive aspects of response time, particularly praising the quick and helpful responses... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have had a great experience so far as an interpreter. The volume of work has been good but the payment rate is a bit low compare to other UK translation agencies. There have been a few challenges i... See more

Rated 4 out of 5 stars

The recruiting process was fairly easy and didn't take long before I got in. I schedule my work to my needs, when inquiries raised I get a feedback within a couple of days. Making positive changes... See more

Rated 4 out of 5 stars

Had an issue with Dals app and couldn't have access to any job notifications. Theona was very helpful, patient, responding very quickly to my emails and always willing to help. Thank you so much Theo... See more

Rated 4 out of 5 stars

It is a great opportunity to make side money. The customer service, on the phone, are great however they take time and a bit slow on email response. The recruitment team are very friendly and the proc... See more


Company details

  1. Translator
  2. Audio Transcription Service
  3. Transcription Service

Written by the company

The world is a better, fairer place when everyone is understood. At Dals we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including British Sign Language and other non-spoken languages. With our ever-growing network of interpreters and linguists, we connect our clients with crucial expertise whenever and wherever they need it – in person, on-screen or by phone.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

352 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Onboarding as an interpreter

Dals has just completed onboarding me with the help of Alexandra, the Linguist recruiter. She made the process go smoothly and efficiently. I look forward to start Interpreting!

24 March 2026
Unprompted review
Rated 1 out of 5 stars

THEY LIE ABOUT PAYMENT, GASLIGHTER COMPANY

THEY LIE ABOUT PAYMENT, GASLIGHTER COMPANY
I HAVE BEEN FIGHTING FOR 4 MONTHS TO GET WHAT I WORKED FOR. THEY CHANGE ANSWER FOR A DIFFERENCE OF 300 GBP. GREEDY MISCHIEVIOUS PEOPLE!

THIS HONORABLE TASK SHOULD BE TAKEN AWAY FROM THE HANDS OF THIEVES!

I AGREE AND REPEAT MY COLLEAGUES COMMENT BELOW ..

Qualified adults, doing complex and important work, are being paid less than a college student stacking shelves.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Clear and fast recruiting process

The recruiting process was transparent and fast. There is quite a lot of paperwork required, but everything was explained very clearly to me and the entire process took 8 days (including activating my account). Special thanks to Ms. Alexandra, the recruiter who gave me all her support during the process!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Nice and smooth experience

I just finished my application and it had been approved. It took some time since there are many steps to do but it went all smoothly thanks to the assistance of the recruiter Alexandra, who was patient and available throughout all the process. I hope it continues to be a nice experience

18 March 2026
Unprompted review
Rated 1 out of 5 stars

THEY UNDERPAY

THEY UNDERPAY, take into consideration all fake complaints of the entitled customers, who put the phone 5 meters from them or so and the sound is lost and you can't hear, or speak bad English, or put phone too close and there's echo, or speak without a break, speak fast, speak pigeon English etc etc - it will all be a fault of the interpreter. Also, you never know if you have enough work, it might suddenly stop or reduce because of unknown reasons. Therefore I do not recommend this company as a means of income, maybe a very part-time something until you find something better

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I have had a great experience with Dals, all thanks to my recruiter Emma P, who was really available throughout the onboarding process and guided me through the complicated procedure.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience applying to Dals

I recently got approved to work as an English–Arabic interpreter with the Dals Link app, and my experience so far has been great. The onboarding process was smooth and easy to follow. A special thank you to Alexandra, the recruiter, for her support and for walking me through every step of the application process. She was very helpful, patient, and made the whole experience feel welcoming. I’m excited to get started!

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly Professional and Supportive Recruitment

I’ve recently joined DA Languages as an interpreter, and I couldn't be happier with the recruitment process. A huge thank you to Dreamie, who guided me throughout the entire journey. She was incredibly supportive, professional, and went above and beyond to answer all my questions promptly. Her dedication made the onboarding experience smooth and stress-free. I’m so excited to start my journey here! Highly recommended.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience during…

I had a fantastic experience during recruiting process with Dals. The process was well-structured, fast-paced, and transparent. The team was incredibly friendly and made sure all my questions were answered. It’s clear they have a great internal culture. 10/10 experience!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I would like to share how positive my recruitment was

I would like to share how positive my experience has been with my recruiter-I wa recruited by Raluca Ioana Artene. She was extremely polite, patient, and understanding throughout the entire process. From the very beginning, she explained everything clearly and made sure I fully understood all the rules and procedures.
What I appreciated most was that she never made me feel uncomfortable or embarrassed about asking questions. Instead, she reassured me, answered thoroughly, and encouraged open communication. That level of professionalism and kindness makes a huge difference, especially when starting something new.
She was also very responsive, supportive, and genuinely helpful, which made the onboarding process smooth and stress-free. It’s clear that she truly cares about the people she works with.
I’m very grateful for her guidance and support

27 February 2026
Unprompted review
Rated 5 out of 5 stars

DALS- perfect job to balance life and career

I am working for Dals for more than 3 years on a part -time basis ,it’s a great addition to my income ,it offers flexibility and reliability,always solving any issues on time and I really enjoy it ,because every day is different!
Many thanks to Cosmin Parvu who solved very quickly my DBS renewal and updated into the system!❤️

18 February 2026
Unprompted review
Rated 3 out of 5 stars

Mostly they provide good interpreter…

Mostly they provide good interpreter service in general. But just want to leave a specific feedback for Alan (slovak interpreter) with ID # 81468 because during the session he interpreter very shortly and not exactly the same of what I'm saying. I was able to knew it because the patient's daughter was also with me, and she give me hints that he is interpreting differently which is not good for the patient and for me. We want to provide good service for our patients and we ask DALs help to do that, but if the service operator is doing things like this it can open risks and unsafe for the patient who will be having an invasive procedure.

I'm hoping we could help each other to improve our services. Thank you.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

I have been working with DALS

I have been working with DALS , former DA Languages for about 9 years. I have always provided an excellent service and I have never caused them any trouble. I has been a year maybe since they decided that I should do only medical jobs and far from where I live without discussing it with me. Everytime I ask for a clarification they blame the AI automated system and this makes me laugh. They think their interpreters are idiots, I feel like the booking coordinator at DALS hate the interpreters because of the way they treat and speak to us.
Recently I have politely requested a rate increase which I have received and I was very grateful. But guess what, no more jobs at all. I used to get up to 10 job offers every day, for different dates of course, but they were many and imediatelly after my new fare was activiated, the job offers stopped coming. I only got two last minute jobs very far from me in a week, like they had no choice and they had to give it to someone. Why they did not tell me that if I get a higher pay, I will not get jobs anymore? I have been working with many other agencies and I have never seen such a lack of respect and fairness. We should be a team, but it feels like we are enemies. I was receiving a good volume of jobs, but no communication or support of any kind from the staff. Someone decided for no reason that I should not receive jobs anymore. Maybe this should be reported. They have been taken to court before and they lost but they have not learnt anything it seems. Shame on you, DALS!

2 February 2026
Unprompted review
Rated 5 out of 5 stars

RECRUITMENT PROCESS REVIEW

I've just finished the rectruitment process at Dals with Alexandra Catalina Ladaru. She is very professional and was always available during the process. I felt supported and assisted at all stages and overall the procedure was easy and smooth. Looking forward to start my collaboration with Dals. Thank you Alexandra for you kindness and attention.

10 February 2026
Unprompted review

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