dacemotorgroup.co.uk Reviews 

Bought a Mazda3 off of DACE, which was advertised as having absolutely no defects. Before the warranty ended, I had a mechanic check the car over and they found that the undertray was missing, meaning there were loose pieces of plastic hanging from the bottom of the car that would have been bolted down had the undertray been there. When I emailed DACE about the issue they told me that I had looked under the car and that I agreed that I was happy with the quality of the car (which is illegal, see customer rights act). I asked to phone call with senior people in the company and I never received a phone call even though I requested it many times.

They also gave me the car with a near empty tank, only enough to get to the nearest petrol station.

Their margins are so tight that if you aren't financing I would completely avoid as they are incredibly stingy and cheap. Awful customer service.

EDIT (after reply from DACE): I drove on regular roads and never damaged the car after purchasing it. It is ridiculous to claim that my undertray fell off, especially since every other part of the car is in perfect condition. If my undertray had somehow come off whilst driving, then three things would have happened:
1. I would have have heard it fall off as it scraped along the road
2. The tray would have fallen into the way of a car behind me, who would have beeped at me and alerted me
3. There would be damage to other parts of the car from being hit by the loose undertray. In particular the holes where the undertray is connected to other parts of the underside of the car.

I am astonished that DACE is trying to claim that somehow without me knowing, my undertray miraculously unclipped itself without causing damage to any other part of my car, and also some how fell off in a way where it didnt make any noise, or get in the way of other drivers behind me.

They also mentioned in their reply that they could evidence that the undertray wasnt missing, this is news to me. If this is the case, then why didn't they just provide this evidence when I initially emailed them instead of telling me that my ability to inspect a car was subpar. If you have evidence (real evidence, not just some technician claiming that it was there) of the undertray being present, then why did you did you do so much to avoid contact with me.

Their immediate response to my first email was this (anything in quotes is a direct quote from the email correspondence with them):
"the undertray is not something we would cover" - Its not their right to pick and chose what missing parts of a car they cover.
"especially on a car that has been sold 3 months ago." - This was an exaggeration, as the car had been sold within 3 months ago, meaning that not only was it within their warranty, but I was also protected by the consumer rights act to expect a repair to goods sold to me with faults.
"At the time of the sale you inspected the underside of the car several times ... Any concerns should have been raised at this point" - The car was sold to me with the promise that it had a full inspection and nothing was wrong. It should also be noted that I am not a mechanic nor do I know literally everything about the underside of a Mazda3, so my apologies for not noticing it was missing.
"The undertray is not a necessity nor does it affect the functionality of the car. " - This is irrelevant and doesn't affect my right to a replacement.
(after my response back) "I have passed your email on to my manager, I am waiting for him to come back to me. " - This obviously never happened, because they know that it's their fault, and they know that I have limited time to chase them up about the issue. They knew that instead of owning up to their mistake, they could just wait for me to run out of energy.

In spite of the false accusations in response to my review, I have very much enjoyed my Mazda3. I'm just glad that the only problem with the car was the undertray, and not something more important!

Just purchased my car from Dace , our salesman Jayden was not pushy and left us to own devices, very professional , very happy with my purchase Thanks Elaine & Pete

Perfect service, was looking for a VW Golf and left with exactly that. They discussed the finance options available to myself and I went with the best option for myself. Got home all okay in the new car and they even rang me the next day to make sure all was okay with the car. Would recommend to anyone who is thinking of visiting. Thank you.

I bought my car last week from Dace and my salesman Joe was super helpful, he kept me updated before I came to collect it on what was being done to the car. All staff in there were very friendly and very quick to help.
I have no faults at all with Dace, thank you so much for the amazing service!!

DACE German Motors at Stockport were professional from the first contact with them. I am 77 and unfortunately faced ageism from high street banks, despite having an excellent credit rating. DACE solved the problem and provided me with a Mercedes SLC 300. John and Stephen gave a hassle free service throughout. DACE provided a comprehensive warranty and have shown ongoing after sales interest. I rarely give references but on this occasion I would not hesitate to use DACE again.

Jason looked after an after sales issue that I had. Once contact with Jason had been established and we spoke..Jason provided excellent customer service, from confirming exact times of next contact, to what would happen next and when to expect resolution. Jason made sure someone else followed up when he was not there and Dave called with updates in Jason's absence. I felt that the personal service was seamless, once it was clear what steps next. Thankyou

Really great place to buy a car. Tony was so helpful with everything, can’t recommend highly enough, 5 star service

A very easy process to buy yet another car from Dace.
Jaydon was professional, very polite and made the whole purchase very quick and easy.
Peter C

I bought my car from Dace last week & am very happy with my purchase. Joe my salesman was extremely helpful, had answers to all my questions & I will definitely be recommending Joe/the team at Dace

I love all staff and good behaviour to the customers

A great car buying experience with Lewis W at Dace. Not at all pushy and a thoroughly lovely guy. Knows his stuff. I recommend this place.

Great service start to finish from Jaydon - very professional, friendly and welcoming! Would recommend highly

Excellent experience from start to finish. Callum Davies was the chap who helped me and he made the whole experience so much easier. He managed to find me the perfect car and as he knew I needed a vehicle really quickly he managed to sort it all out so quickly for me . He stayed in contact with me throughout the whole process. Upon meeting him at the dealership in Reddish he was very polite and professional. He even sorted out the car tax forms for me with DVLA. Callum went above and beyond and he is a real credit to DACE . I will definitely recommend to family and friends . Well done Callum and thankyou

Excellent service everything explained clearly and any questions answered. Jack was extremely helpful he made the process a lot easier for me cheers Jack

Vauxhall insignia (ian)

Jason and Chantelle were brilliant,yet again sorting out claim for failed abs sensor on our. Daughters car without any quibble.Dace 3 month warranty with every car is true to its word and very reassuring, as this is second claim on the car for minor issues which dealer could not foresee. Many thanks !! Would definitely recommend !!!

Good experience, fast and easy purchase. Jack made it all easier

Excellent staff and purchasing experience - Jaydon and Will were fantastic overall, very informative and patient throughout the process. First purchase from Dace and would highly recommend 😀

I bought a Mercedes E220d coupe from DACE manchester. I dealt with a salesman called Jack Hart, the purchase was great, I test drove the car with the windows down to listen for any weird noises etc. The Car drove lovely so I bought the car, upon driving it home, all you could hear was road noise, I contacted Jack who advised me to get it looked at locally and obtain a quote, which I did, it was £650 so not the end of the world considering how much i just spent on the vehicle, he said it was too much, so booked it into a garage local to him. I agreed to drive back down to Manchester and wait with the vehicle, I went, they looked at it gave the same reason the local company had given, then said it would need booking in. I was under the impression they would do the job there and then. So I drove home again. After calling Jack again he said he would order the part and get it booked in again, I was not happy driving back to Manchester and waiting again but eventually I agreed, since this following a lot of calls/emails he is ignoring me. The last he said was the part had to be ordered from Germany, which I found strange as the local company could get it the next day from Mercedes. I am very frustrated by this and onto CAB now seeing what my rights are to pursue this to court if necessary. Very bad experience. I have kept all the evidence that everything i have wrote above is factual, I don't understand why for the sake of saving a few hundred pounds, I have to drive at my expense back and forth to Manchester giving my time up, I asked to return the car which he refused, which may end up being the result after a legal battle.

Lewis W was great! Really easy process and not pushy for a sale!

Got a car with them today. Easy process and well explained.