Service is good, but very slow. You must allow plenty of time for even a small purchase, or even just a collection. I had to wait at least 20 minutes just to pick up a click and collect. I do underst... See more
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See what reviewers are saying
I ordered my bike and was promised delivery within 5 business days, but I ended up waiting a month (!!!!). The operators said they'd contact me but didn't give any specifics. It was a bad experience.... See more
Company replied
Both the service at the store and the service from Kevin over the phone regarding online orders were very helpful. Kevin was kind and patient. Kristian, who also helped, was super nice. The workers at... See more
Company replied
Having researched cycle helmets, I decided on a short list of three specific models. I found all three and in my size on Cykelexpert and my first choice on special offer (and confirmed by Pricerunner... See more
Company details
About Cykelexperten.dk A/S MEGASTORE
Written by the company
Cykelexperten.dk er Danmark største forhandler af cykler og elcykler. Etableret 1. september 2004. I dag har vi et MEGASTORE på Slotsherrensvej 103, 2720 Vanløse. Vi har 1500 m2 og over 5000 cykler på lager.
Her kan du boltre dig i cykler og udstyr. På vores website kan du bestille cykler og tilbehør og få leveret til hele landet. Hos Cykelexperten.dk kan vi levere din nye cykel lige til døren, eller du kan afhente den i vores MEGASTORE i Vanløse.
Vi står klar med råd og vejledning i forbindelse med køb af elcykel - både online og i vores butik i Vanløse
TOP KATEGORIERBørnecykler
Damecykler
Herrecykler
Elcykler
Mountainbikes
Racercykler
TOP MÆRKERSpecialized
Scott
AKTUELT LIGE NUCykeltøj
Cykelhandsker
Elcykel - DK's største udvalg
Besøg Cykelexperten.dk
Bemærk - vores cykelbutik ligger ikke i Aarhus - kun i Vanløse, men vi leverer til hele landet!
Her kan du boltre dig i cykler og udstyr. På vores website kan du bestille cykler og tilbehør og få leveret til hele landet. Hos Cykelexperten.dk kan vi levere din nye cykel lige til døren, eller du kan afhente den i vores MEGASTORE i Vanløse.
Vi står klar med råd og vejledning i forbindelse med køb af elcykel - både online og i vores butik i Vanløse
TOP KATEGORIER
TOP MÆRKER
AKTUELT LIGE NU
Besøg Cykelexperten.dk
Bemærk - vores cykelbutik ligger ikke i Aarhus - kun i Vanløse, men vi leverer til hele landet!
CYKELEXPERTEN.DK
Written by the company
- 6 ÅRS GARANTI
- Hos os får du 6 års garanti på nye cykler med servicehæftet i orden. Fordi vi sælger cykler af god kvalitet, og vi gerne vil gøre noget ekstra for vores kunder!
- 100% SAMLET
- Hos Cykelexperten.dk leverer vi ALTID din cykel 100% samlet. Uanset om du køber den med eller uden tilbehør får du cyklen leveret så den er til at køre på med det samme.
- 5000 CYKLER PÅ LAGER
- Vi har danmarks største udvalg! Over 5000+ cykler på eget lager i Vanløse! Vi både sender og sælger cykler fra adressen i Vanløse!
Contact info
Slotsherrensvej 103, 2720, Vanløse, Denmark
- 72301817
- support@cykelexperten.dk
- www.cykelexperten.dk
4.5
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Cykelexperten.dk A/S MEGASTORE
Hej Lancelot,
Thank you very much for your review!😊
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Mvh Mads - Cykelexperten.dk
Brilliant service and fast delivery
Brilliant service and fast delivery
Called the customer service at 15:30 on Tuesday to hear if they have particular flats pedals on stock, which seemed to be sold out everywhere else and received them the day after.
27 May 2021
Unprompted review
Reply from Cykelexperten.dk A/S MEGASTORE
Hi Steppi,
Thank you very much for your review and the kind words. It is very much appreciated😊
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Mvh Mads - Cykelexperten.dk
Good service! 💪
25 May 2021
Reply from Cykelexperten.dk A/S MEGASTORE
Hej Carina,
Thank you very much for your review!😊
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Mvh Mads - Cykelexperten.dk
Reply from Cykelexperten.dk A/S MEGASTORE
Hej Denis,
Thank you very much for your review😊
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Mvh Mads - Cykelexperten.dk
Nice and fast at a good price
28 April 2021
Very helpful throughout the planning…
Very helpful throughout the planning and purchase. There was an efficient ticket system in place due to Corona. Overall the customer service was very good, which helped influence my decision to buy from them.
16 April 2021
Super hurtig og god levering...
14 April 2021
Great service
Great price. Super nice customer support with quick replies and assembling the extra parts before delivery.
Delivered a full assembled bike with all the extra parts straight to my door, after calling in advance to confirm everything
23 March 2021
Super service
20 March 2021
Reply from Cykelexperten.dk A/S MEGASTORE
Hi Tomasz,
Thank you very much for your review :)
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Mvh Mads - Cykelexperten.dk
Great product, fast delivery
I was on the market for an Elite Direto XR for a long time, but it was out of stock everywhere in Denmark. I couldn't believe my luck when I found it in store on this website. I bought it and got it delivered at my floor after a couple of days. The trainer itself is as amazing as I was hoping it would be. Great experience, I can recommend.
21 February 2021
Reply from Cykelexperten.dk A/S MEGASTORE
Hi Claudio,
Thank you very much for your review. Hometrainers are hard to get by these days, so it is always a pleasure when we are able to supply the products our customers want :)
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Mvh Mads - Cykelexperten.dk
I bought a Bianchi bicycle and it was…
I bought a Bianchi bicycle and it was difficult to het the right information - and the end I choose for the Via Nirone - I went there to het the Nike and it was not so nice moment - cold attitude and no explanation at all - I van understand the stress of Corona but as a customer I deserve better
7 February 2021
Reply from Cykelexperten.dk A/S MEGASTORE
Hi Sarah,
We are sorry to hear that you have not been satisfied with the service at our store. We'll make sure to do better for the future. Thank you for your review!
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Mvh Mads - Cykelexperten.dk
Hurtig ekspedition og levering
30 January 2021
Reply from Cykelexperten.dk A/S MEGASTORE
Hej Inge,
Det er bare godt at høre! Mange tak for anmeldelsen😊
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Mvh Mads - Cykelexperten.dk
Reply from Cykelexperten.dk A/S MEGASTORE
Hej Jonas,
Du skal have mange tak for din anmeldelse👍Vi gør et stort arbejde ud af at holde kommunikationen ved lige, mens butikken holder lukket, så det er fedt at det bliver bemærket 😊
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Mvh Mads - Cykelexperten.dk
The bike was delivered to the door…
The bike was delivered to the door fully assembled. A nice gesture. There was a little issue with delivery, but not a big deal. Overall i'm very happy.
26 November 2020
Unprompted review
Reply from Cykelexperten.dk A/S MEGASTORE
Hi Šiukšlių,
Thank you very much for your review. It is very much appreciated😊
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Mvh Mads - Cykelexperten.dk
God service og hurtig ekspedition på onlinekøb
God service og hurtig ekspedition på online bestilinger.
4 November 2020
Reply from Cykelexperten.dk A/S MEGASTORE
Hej Anne-Mette,
Mange tak for anmeldelsen. Drengene i webshoppen arbejder hårdt for at ekspedere de mange ordrer så effektivt som muligt, så din ros er givet videre til dem😃
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Mvh Mads - Cykelexperten.dk
Perfect!
The package arrived in time and I found what was aspected.
I pick it up at the shop in Vanløse, where I found a polite and knowledgeable shop assistant.
29 October 2020
Reply from Cykelexperten.dk A/S MEGASTORE
Hej Loris,
Thank you very much for your review - it is very much appreciated😊
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Mvh Mads - Cykelexperten.dk
Reply from Cykelexperten.dk A/S MEGASTORE
Hej Guillermo,
Det er bare godt at høre! Du skal have mange tak for anmeldelsen😊
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Mvh Mads - Cykelexperten.dk
Super service.
26 October 2020
Reply from Cykelexperten.dk A/S MEGASTORE
Hej Peter,
Det er bare godt at høre! Mange tak for anmeldelsen😃
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Mvh Mads - Cykelexperten.dk
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