We love our Cyclehoop bike bins, which have made a massive difference to our cycling. The organisation is also clearly really well run by people that care about what they do. Over the last decade... See more
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Cyclehoop are incredibly helpful, professional and friendly and Anna was really polite when contacting me about docking my bike in the wrong slot. She resolved the issue I was having immediately. Cycl... See more
The Cyclehoop customer service team were very efficient and friendly in their communication and processing of my bike store request. Lawrence and Precious - Thank you!
Cyclehoop RBKC have always been helpful and friendly. I value the personal touch they give to communications. Although there have been occasional problems their staff have always tried to resolve is... See more
Company details
Written by the company
Cyclehoop create innovative cycle parking and infrastructure. Our focus is on making cycling safe, secure and convenient. To enable people to experience the social and environmental benefits of cycling. Our award-winning products are designed by cyclists, for everyone and they have been installed around the world helping cities become more cycle-friendly, healthy and sustainable.
Contact info
Cyclehoop, Unit 1, Burnham Way, Kangley Bridge Road, SE26 5AG, London, United Kingdom
- 02086991338
- marketing@cyclehoop.com
- www.cyclehoop.com
4.8
Excellent
112 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service from getting a…
Great customer service from getting a space to seamlessly returning my key now that I’m moving on…..thank you for keeping my bike safe all these years!!
14 October 2021
Unprompted review
Reply from Cyclehoop
Thanks for your positive review! We are stoked to hear you had great all round experience with us. Keeping cycles safe, protected from the weather and accessible - is our focus! We appreciate you taking the time to cancel your membership. With Bikehangars in such high demand, it is good to have the space made available to offer the next rider in our hefty queue. All the best, Cyclehoop
Excellent customer service!
1 October 2021
Unprompted review
Reply from Cyclehoop
Thanks for the feedback Alex! Great to hear you had a positive experience with our rentals team.
All the best,
Cyclehoop
I needed a cycle hoop place in a hurry…
I needed a cycle hoop place in a hurry and was lucky enough for one nearby to be free. Having paid for a year, I found I was unable to use my bike, and passed the bike onto a friend thus meaning I no longer needed my place. I returned the key expecting only the return of my deposit but they very graciously intend to return a prorated amount of the years subscription. A very nice gesture from them.
30 September 2021
Unprompted review
Reply from Cyclehoop
Hi Robert, great to receive your review of our Bikehangar rental service. Thank you for cancelling your membership, with Bikehangars in such high demand it's great to have the space made available to offer to another rider. We were happy to issue a pro rata refund for the unused period of your membership. Hope you can ride again soon.
All the best,
Cyclehoop
Couldn’t ask for more…
Yes the ppl cyclehoop were really helpful when I locked my keys in the hoop it’s self. I was expecting wait for them to post out another key to open it up so I could retrieve my house keys. They got in contact with another cyclist and within half an hour I got them back. So I’m very happy with the service
24 September 2021
Unprompted review
Reply from Cyclehoop
Hi Paul, Glad to help you get your keys back swiftly and with the help of the Bikehangar community. Thank you for your review.
All the best,
Cyclehoop
Terrible company.
If I'd been able to give 0 stars I would. I've been renting a locker since October and three times now the lock has been non functioning. The customer service is apalling. No apology or communication and they take a very long time to get someone out. I'm left without my bicycle for days.
8 September 2021
Unprompted review
Reply from Cyclehoop
Dear The Design,
Thank you for taking the time to leave each of your reviews. We value feedback from our customers, although, in these two instances we do not believe your reports to be entirely accurate or fair.
Over the course of your year with us, there were three cases created for our maintenance team for your Bikehangar, all reported by you. These are as follows:
• Reported Thursday 3rd June, attended Monday 7th June
• Reported 19th July, attended 20th July
• Reported 8th September, attended 9th September
The longest you waited for repairs was 2 business days. On each of these occasions, you reported the lock was jammed. On the first visit, maintenance deemed the lock was indeed slightly stiff so applied lubricant and made minor adjustments. The next two occasions were caused by another customer not parking their bike correctly and blocking the internal handle with their tyre. The other customer was able to gain access and move their bike, without any assistance. Our maintenance team attended just to check things over and on each occasion they confirmed that this was being caused by user error and not a fault with the product itself.
Our customer service team did everything they could to assist you and as a gesture of good will we refunded you in full.
We are sorry that you did not enjoy your time with us, but would be happy to help you again with secure on street cycle parking, should you need it in the future.
Great service and hangars
Very fast response to help me arrange a rental that accomodates the trike I need for mobility. I love the bike hangars - back in the day when I could ride two wheels, these hangars would have been the bee's knees.
8 September 2021
Unprompted review
Reply from Cyclehoop
Thanks for your review Heidi. We are committed to improving accessibility whenever possible and were really happy to be able to rearrange things to accommodate your recumbent trike.
All the best,
Cyclehoop
Excellent
Excellent - both hangar and customer service. Well designed, maintained, organised and managed. Extremely convenient. Fairly priced. (Angela in rentals customer service particular efficient and pleasant!)
12 August 2021
Unprompted review
Reply from Cyclehoop
Hi Philippa,
Great to have your positive feedback on our Bikehangar design and rentals team customer service. Hopefully we’ll see more Bikehangars and parklets around. We’ll pass your note on to Angela!
All the best,
Cyclehoop
Really straightforward and friendly
I just got off a really straightforward call with Cyclehoop’s customer service. I only waited less than a minute for my call to be picked up, and I got all the information I needed in less than 3 minutes. The guy was really friendly and happy to help and understood my query instantly. This is an example of brilliant customer service and should be a role model for other companies.
4 May 2021
Unprompted review
Reply from Cyclehoop
Hi Reina,
Thank you for your positive feedback. Glad to hear you’ve had a positive experience with us! We’ll pass on your feedback to Martina.
All the best,
Cyclehoop
working for cyclehoop
i've worked for cyclehoop! management is bad.
cyclehoop don't consider or appreciate there work
colleagues.
Over work for small pay.
They also don't pay your full overtime.
worst place i've ever worked for.
24 September 2020
Unprompted review
Reply from Cyclehoop
Dear The Truth Realist,
Thank you for your review, we politely disagree. Unlike many in the cycle industry we offer the London Living Wage. No matter the teammate’s level of responsibility or skill, they are being taken care of at a fundamental level and that understanding contributes to the air of optimism around our organisation.
This autumn we introduced pay bands to increase people’s understanding of the skill and pay opportunities associated with each role in our organisation and to promote a culture of transparency.
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