cycleGuard provided very good insurance cover for fairly severe accidental damage to my previous road bike, when I hit a pothole whilst cycling down a hill in the rain. Their "New for Old" policy co... See more
Company replied
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See what reviewers are saying
Unlike any other experience with insurance companies when having to make a claim, Cycle Guard’s process was simple, quick, straightforward and personalised. What’s more the call centre was very quick... See more
Having insurance from a company that knows the problems cyclists face on the road each day from other road uses. The possibility your bike can be stolen or damage without warning. It gives a reducti... See more
Had a great experience with Sharon with my claim. Living in London can be stressful especially when owning a valuable bike that you commute to work with. My one got stolen and Sharon was really helpfu... See more
Company replied
Company details
Information provided by various external sources
Providing insurance for the UK's cyclists for over 20 years
Contact info
United Kingdom
- www.cycleguard.co.uk
4.5
Excellent
665 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good email response
27 April 2023
Very supportive and helpful and claim…
Very supportive and helpful and claim settled in full as per policy details. Recommend them wholeheartedly.
10 May 2023
Unprompted review
Peace of mind
Having insurance from a company that knows the problems cyclists face on the road each day from other road uses.
The possibility your bike can be stolen or damage without warning.
It gives a reduction of your stress .
28 April 2023
Great Claims Handler
Jamie Hammond handled my claim very professionally and is to be commended.
25 April 2023
Unprompted review
Easy to renew
5 April 2023
Quick, easy and good value.
My policy was quick and easy to set up and I’m never bombarded by emails, just one annually to let me know my policy has started again.
Touch wood, I’ve never had to claim so couldn’t possibly leave a review about that side of things.
28 March 2023
makes it ease to get cover for your…
makes it ease to get cover for your bikes and they talk you though what you need
2 April 2023
Competitive price!
2 April 2023
Quick and Easy
I have used Cycle guard for over 10 years, I have just had my claim for accidetal damage, after failing off my bike. The process was quick and easy and James My claim Handler was spot on, from the claim to receiving my new bike was less than 3 weeks. Excellent company
10 March 2023
Unprompted review
Easy renewal
20 March 2023
Straightforward renewal procedure.
26 March 2023
The only reason I'm not giving 5 stars…
The only reason I'm not giving 5 stars is that it wasn't immediately obvious that the cover included loss due to theft - which it does and the main reason for having it! Also trying to establish that my E-Bike would be covered was not that simple, mostly due to the lack of information from the E-Bike OEM, so not the fault of cycleGuard. Otherwise excellent service all round.
26 March 2023
Dissatisfied
I
R Vandermotten I did not renew it I cancelled it and will be instructing my bank not to make any further payments
25 March 2023
Reply from cycleGuard
Update: Call made 10:50am but no response so we will try again later today.
Update 2: We have called again at 4.30pm and left a voicemail. Please reach back out to us on 0333 004 3444 and we will be able to cancel off your policy and refund any payment you have made for the renewal as you are still within your 14 day cooling off period.
We are sorry to hear that you no longer want to cover your cycling equipment with cycleGuard.
We are very happy to cancel your policy for you though and have asked a member of the team to call you in order to arrange this. We need to confirm the cancellation via email or over the phone to ensure we aren't cancelling a policyholders cover without their permission.
As it is within the 14 day cooling off period we can cancel the policy back to the renewal date and refund any payment taken for the renewal.
When you purchased the policy you will have signed up to auto renewal and as we hadn't received instruction to cancel, the renewal processed automatically.
Thanks
The cycleGuard Team
Straightforward to insure my cycle and…
Straightforward to insure my cycle and I liked that I did not have to pay additional interest to pay the premium by instalments.
24 March 2023
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