cycleGuard provided very good insurance cover for fairly severe accidental damage to my previous road bike, when I hit a pothole whilst cycling down a hill in the rain. Their "New for Old" policy co... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Unlike any other experience with insurance companies when having to make a claim, Cycle Guard’s process was simple, quick, straightforward and personalised. What’s more the call centre was very quick... See more
Having insurance from a company that knows the problems cyclists face on the road each day from other road uses. The possibility your bike can be stolen or damage without warning. It gives a reducti... See more
Had a great experience with Sharon with my claim. Living in London can be stressful especially when owning a valuable bike that you commute to work with. My one got stolen and Sharon was really helpfu... See more
Company replied
Company details
Information provided by various external sources
Providing insurance for the UK's cyclists for over 20 years
Contact info
United Kingdom
- www.cycleguard.co.uk
4.5
Excellent
665 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The painful process of having my bike…
The painful process of having my bike stole was made a lot better by the care and attention the cycle Guard showed . They really helped and kept me informed as the claim progressed . Thoroughly recommended
2 September 2024
Unprompted review
Reply from cycleGuard
Thank you for sharing this review Rob. We know these things happen and that's why we put everything into our claims journey to make sure that the process is as smooth as it can be with a dedicated claims handler on hand. We are glad we've managed to get you back on your bike as quick as possible.
Guard Social Team
I had a wheel Stolen
I had a wheel Stolen, and Cycle Guard where quick to help me out buy a new one. They where very professional and they chased me for the paper work and payed probptly on my claim. Veri happy
2 July 2024
Unprompted review
Well done Cycleguard
Both in emails and on the phone everyone I dealt with was very sympathetic about my situation and explained very clearly what exactly I needed to do in order for them to process my claim.
21 May 2024
Unprompted review
My experience of liaising with you after a SECOND theft of an e-bike.
Personable, prompt and understanding.
1 March 2024
Unprompted review
Horrible experiance now when my…
Horrible experiance now when my contract came to end i wanted cancel their phone goes to voicemail for a week , they dont reply to email qnd i can not log into their website and it glitches also would not send me a link to email to log in so no way of canceling i got a email thanks for renewing contract with us , no i didnot wanted to renew it !!!...so watch out ....they will make it hard for you to cancel it even now they wont reply
24 March 2024
Unprompted review
Absolutely there for you when you need them
Fast friendly service, when my bike suffered some damage the claim was processed very quickly and I can't recommend them highly enough.
20 February 2024
Unprompted review
Very quick and professional
Very quick and professional. Dealt with my insurance claim with understanding and had a good attitude during the process.
20 December 2023
Unprompted review
Very easy to arrange and sort cover for…
Very easy to arrange and sort cover for the whole family! Thanks
6 December 2023
good service
1 December 2023
Very helpful staff.
6 December 2023
Customer service at its best 👌
The customer service agent was excellent. Informative, knowledgeable, customer service at its best!! This is an excellent product, with no hidden catches.
17 November 2023
Friendly and efficient actions in…
Friendly and efficient actions in regards to my claim!
27 September 2023
Unprompted review
You obviouWell donesly did well as I barely…
You obviously did well as I barely noticed
12 October 2023
I have been with Cycleguard for years…
I have been with Cycleguard for years and can honestly say they have always been great. Quick and professional, exactly what you want when dealing with a broken or damaged bike.
26 October 2023
Unprompted review
Communication is clear and is easy to…
Communication is clear and is easy to understand.
13 October 2023
What dealing with an insurance company should be like
Unlike any other experience with insurance companies when having to make a claim, Cycle Guard’s process was simple, quick, straightforward and personalised. What’s more the call centre was very quick to deal with my claim, followed up via emails and calls and the matter was settled in short time. Hat tip to Adam!
16 October 2023
Unprompted review
Information provided concise and…
Information provided concise and straight forward.
21 September 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.