CV-Library Reviews 

4,880
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 648 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the dedicated staff and account managers are extremely helpful, friendly, and genuinely invested in providing excellent ongoing guidance for employers. Business users truly appreciate the prompt response times, professional training sessions, and smooth onboarding processes that help them successfully maximize the recruitment platform's full potential every single day. Some reviewers were not happy with persistent login errors and receiving unhelpful support interactions from customer service agents. Additionally, a few people mentioned experiencing difficulties tracking job applications or encountering frustrating issues following recent system updates and account migrations.

What people talk about most

Staff

People report positive experiences with staff, praising the team for being consistently helpful,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting fast and helpful... See more

Service

Customers report appreciation for the service, highlighting helpful and efficient support from... See more

User experience

Clients share positive opinions on user_experience, frequently highlighting helpful account management and... See more

Response time

Consumers express satisfaction and delight regarding the fast response times from the support team. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarah, our Customer Success Specialist, gives great hints and tips, but recognises the value in keeping sessions short (we're all busy!), focussing on priority areas one at a time. We had a great ap... See more

Company replied

Rated 5 out of 5 stars

I've always had a really positive experience working with CVL. Communication is great, the team come back with detailed information quickly and everyone is lovely to speak to. Sarah Atkinson deserv... See more

Company replied

Rated 5 out of 5 stars

Team Recruit have used CVLibrary for a number of years. This site has proved invaluable with regard to candidate placement & our contact Callie has been a huge help with all aspects of candidate se... See more

Company replied

Rated 5 out of 5 stars

We have been a CV Library customer for a couple of years now, accessing their CV database. The database is straightforward to use and fairly standard, however what makes CV Library stand out is their... See more

Company replied


Company details

  1. Recruitment Service
  2. Employment Search Service

About CV-Library

Written by the company

CV-Library is the UK’s top independent job board, delivering 3M+ monthly applications and ranked #1 for candidate quality. With 360,000 new CVs added monthly and powerful AI tools, we help businesses hire smarter and faster using flexible, cost-effective solutions.

We take pride in hosting 180,000 jobs across all sectors for the nation's job seekers, and supporting recruiters and employers with our quality services.

For recruiters: Whether hiring at scale or targeting niche roles, our flexible, cost-effective solutions deliver results. Through 800+ partner sites, including Google and LinkedIn, our network reaches millions across the entire country. Therefore, we can provide agencies and employers with powerful job exposure and tailored solutions for all recruitment needs.

Visit www.cv-library.co.uk/cvdatabase to learn more.

For candidates: If you're looking for a job, you can search over 180,000 jobs on our site from all sectors and apply for free by registering your CV.

Search jobs: https://www.cv-library.co.uk/search-jobs

Register CV: https://www.cv-library.co.uk/cgi-bin/create.cgi

Career Advice: https://www.cv-library.co.uk/career-advice/

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(4,880)

625 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

CV Library Refresher Session


CV Library Refresher Session

We had a really great team session with Nimesh yesterday — it was very insightful and a useful refresher for everyone.

11 June 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Abbie,

Thank you for your feedback. We're glad to hear you found the CV-Library refresher session with Nimesh insightful and useful for the team. We'll be sure to pass your kind comments on to him.

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

Grace at CV-Library was extremely…

Grace at CV-Library was extremely helpful and professional. She took the time to guide me through the job posting process, explained what would make my advert perform better, and gave clear advice that was easy to follow.

Her support made the whole experience much smoother, and I really appreciated her patience, knowledge and friendly approach. Excellent customer service from Grace — thank you for your help!

11 June 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Javid,

Thank you for your feedback. We're really pleased to hear that Grace provided clear, helpful, and professional support, and made the process easier for you. We'll be sure to pass your kind words on to her.

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

CV library is a very useful recruiting tool

Grace Simpson went out of her way to help.
Acted proactively.
Excellent customer service.

11 June 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Mike,

Thank you for your kind feedback. We're delighted to hear that Grace provided proactive and excellent support, and that you were happy with the level of customer service. We'll be sure to share your comments with her and the wider team.

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

Grace Simpson was very helpful in…

Grace Simpson was very helpful in reviewing how I use CV Library and provided clear, practical tips to improve my searches. The guidance was easy to implement hopefully will improve the quality of my results.

11 June 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Shelby,

Thank you for your feedback. We're pleased to hear that Grace was able to provide helpful guidance and practical tips to enhance your CV-Library searches. It's great to know the advice was clear and easy to implement, and we hope it helps you achieve even better results moving forward.

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

First Class

Clear, informative, engaging, Rachael was very professional and very easy to understand. Clearly an expert in her field.

10 June 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Rob,

Thank you for your great feedback. We're delighted to hear that you found the training clear, informative, and engaging. We'll be sure to share your kind comments with her.

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

Isaac - Customer Service for the WIN

Isaac was extremely helpful in the training he provided. He gave me so many extra tips and tricks that will make finding candidates an absolute breeze. He was extremely interactive and was happy to ask as many additional questions as I had along the way. His training style is also very "Work with you" as opposed to others I have attended where you get lost halfway or are made to feel like a complete idiot!

10 June 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Andrea,

Thank you for your wonderful feedback. We're delighted to hear that Isaac's training was both helpful and engaging, and that the extra tips and tricks have given you confidence in finding candidates more effectively.

We'll be sure to pass on your kind words to Isaac.

Kind regards,

Rated 5 out of 5 stars

Kira is great

Kira is great! She answered all our questions and was very helpful in guiding us visually

5 June 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Charlene,

Thank you for your kind feedback! We're so pleased to hear that Kira was able to answer all your questions and provide helpful visual guidance throughout the process. We'll be sure to share your comments with her.

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

Data/Reports from CV Library

The reports and data that Daniel Price provided throughout our contract have been brilliant. He is always happy to support and make the reports work for you. Thanks Dan, really appreciated.

5 June 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Serena,

Thank you for your wonderful feedback. We're delighted to hear that Daniel's reports, data, and support have been so valuable throughout your contract. We’ll be sure to pass on your kind words to him.

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

Excellent Training Session

I've just had a training session with CV-Library and wanted to thank Scarlett for her help. She was really knowledgeable, super friendly, and took the time to answer all of my questions clearly. I've come away with a much better understanding of the platform and how to make the most of it!

4 June 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Laurance,

Thank you for your wonderful feedback. We're delighted to hear that Scarlett made your training session so valuable and enjoyable. It's great to know you came away with a stronger understanding of the platform, and we'll be sure to pass on your kind words to her!

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

Grace

Grace maintains regular contact and is always available to set up relevant watchdogs for me as the business and recruitment needs change

4 June 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Judi,

Thank you for your feedback. We're delighted to hear that Grace has been providing proactive support and staying responsive to your changing recruitment needs. We'll be sure to share your kind comments with her!

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

Helpful support

Kaylin was really nice and helpful with my training, making sure to repeat steps me and my colleague didn't fully understand!

4 June 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Kara,

Thank you for your lovely feedback. We're pleased to hear that Kaylin was helpful and supportive during your training. We'll be sure to pass on your kind words to her!

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

I have been working with Daniel Price…

I have been working with Daniel Price for the last few years and recently David Rodrigues at CV Library. It's been great working with the team - they are competent, professional, friendly, helpful and kind. They take time to listen and understand our business needs and have always been available to offer their support. Thank you!

3 June 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Saira,

Thank you for your kind feedback. We're delighted to hear that Daniel and David have provided such great support. We will be sure to pass this on.

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

New user, set up session

Great, informative session.

1 June 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Sam,

Thank you for the positive review! We're delighted that you found the session informative and helpful.

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

Terri Baker gave an excellent…

Terri Baker gave an excellent demonstration of the CV Library features and functions. Really cheery, helpful and easy to get along with.

29 May 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi David,

Thank you for your kind feedback. We're delighted to hear that Terri Baker provided an excellent demonstration of CV-Library's features and functions. It's great to know that her friendly and helpful approach made the session enjoyable and informative.

Kind regards,
The CV-Library Team

Rated 1 out of 5 stars

When apply for a job the same role…

When apply for a job the same role appears again

This happening after upgrading the site

I think this should be fixed, creates confusion

Also, the search results are not so relevant

29 May 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Vasilis,

Thank you for your feedback, we really appreciate you highlighting these issues following the recent upgrade.

We understand how seeing the same role appear multiple times can cause confusion, and we’re also reviewing the relevance of search results. Our team is actively working on improvements, and we believe someone has already been in touch to discuss this further.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Great tips from Terri during today's…

Great tips from Terri during today's training session for CV-Library. I am looking forward to getting excellent results in our recruitment campaigns.

29 May 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Lukasz,

Thank you for your feedback. We're delighted to hear that Terri provided valuable tips during the training session. We wish you every success with your recruitment campaigns and look forward to helping you achieve excellent results.

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

CV Library is a very brillant and…

CV Library is a very brillant and excellent platform! I enjoyed the training.

28 May 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Peace,

Thank you for your wonderful feedback. We're delighted to hear that you enjoyed the training and have had such a positive experience with CV-Library.

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

Excellent Customer Support from Isaac and Kaylin

Excellent customer service from Isaac Essling and Kaylin Lewis at CV-Library. They were very helpful, professional, and supportive throughout the process. I really appreciate their patience and clear communication. Highly recommended!

27 May 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Dayan,

Thank you for your kind feedback. We're delighted to hear that Isaac Essling and Kaylin Lewis provided excellent service and support throughout the process. We appreciate your recommendation and are pleased that their professionalism, patience, and clear communication made such a positive impression.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Olivia Burnell was great!

Olivia Burnell was great!! very efficient at explaining how to use the platform

27 May 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Menorah,

Thank you for your feedback. We're pleased to hear you found our service helpful, and it's wonderful to know that Olivia Burnell was able to clearly and efficiently explain how to use the platform. We will be sure to pass this on.

Kind Regards,
The CV-Library Team

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