Customthrowbackjerseys Reviews 134

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

MLB Jersey i purchased was a cheaply made knock off. It was a light, shiny flimsy polyester (as opposed to a double knit that they had promised). Its like the shirt is silk screened. The picture t... See more

Company replied

Rated 5 out of 5 stars

I was apprehensive about ordering from them due to reviews on multiple sites but glad i did. Ordered a charlie hough dodgers jersey. Came within the extended delivery window due to covid. Quality jers... See more

Rated 5 out of 5 stars

Quality merchandise. Would suggest the "it will take MANY weeks to fulfill any order" be more prominently displayed. Didn't notice that until some time after order placement. Expectation of Some... See more

Rated 5 out of 5 stars

i ordered two custom throwbacks of my two favorite Oakland Raiders from when I was an 11year-old; Ken stabler and Marv Hubbard. In 1970, the Raiders wore road whites that featured silver numbers. I or... See more


Contact info

3.7

Average

TrustScore 3.5 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Shipping took forever

Shipping took forever. But the jersey is amazing.

28 October 2021
Customthrowbackjerseys logo

Reply from Customthrowbackjerseys

Jacob, Thanks for the Review. Sorry for the time delay however given the "Custom" nature of every jersey we sell, along with the great demand for our jerseys we have a huge backlog of orders in house. As well Covid-19 has reduced our work staff.

Rated 5 out of 5 stars

Amazing quality jersey

Amazing quality jersey. Will definitely order another jersey from this company

28 October 2021
Customthrowbackjerseys logo

Reply from Customthrowbackjerseys

Nicholas, Thanks for the review

Rated 1 out of 5 stars

Poor customer service

The sizing of my jersey was WAY off based on their website measurements. I tried reaching out to customer service via phone and email for days with no response. When someone did finally get back to me they were rude, dismissive, and not helpful at all. After reading some reviews online, this seems to be a common occurrence. I love the product offerings, but I will not be shopping here again based on my experience l.

28 October 2021
Customthrowbackjerseys logo

Reply from Customthrowbackjerseys

We offered to do a size exchange, however the buyer never responded to our email

Rated 5 out of 5 stars

Superior Product

The product has the same superior quality my husband remembered as a child, growing up watching and playing hockey. He wore this brand then and still purchased it now. That says a lot for the product, since we are currently considered to be senior citizens. 🙂
This was purchased as a gift for a dear friend and someone from Upstate NY that loves hockey. He was pleasantly surprised and touched.

28 October 2021
Customthrowbackjerseys logo

Reply from Customthrowbackjerseys

Barb, Thanks for the review

Rated 1 out of 5 stars

It took forever

It took forever. The customer service center was prompted to reply to my questions about how long it was taking. However they were very rude and I’m sure they’ll be very rude to me once they see this review. The jersey itself was nice. Would I order from them again. NOPE! Save your money go somewhere else.

28 October 2021
Customthrowbackjerseys logo

Reply from Customthrowbackjerseys

Your "Custom" jersey arrived in the exact time period as was indicated on our "Delivery Expectations" page which is visible at the top of every single page of our website.

Rated 1 out of 5 stars

The sizing is off

The sizing is off. I’m 5’8”, 170 and the sleeves go down to my forearms, and the length of the jersey goes down to my thighs. If I could give zero stars, I would.

28 October 2021
Customthrowbackjerseys logo

Reply from Customthrowbackjerseys

We do not make the jersey "Majestic" does, and this is their cut. Our Majestic sizing chart is indicated on every product page on our website.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look