CustomMade Jewelers Reviews 955

I had the best experience with Custom Made! They helped me design my own engagement ring, to ensure I got the EXACT piece that just screamed “me.” Even though I was unsure of what I wanted design wise at first, they were patient and most helpful with throwing out ideas and helping me come to a decision. I ran into money issues along the way, and they were kind enough to put the project on hold until I got back on my feet-without pressuring me to continue and without making me pay to move forward. The piece I got is gorgeous!! It’s exactly like the professional photos I got sent. I definitely was leery about using an online only company at first, but I was able to get a gorgeous tanzanite heart stone and the band I wanted, so I’m very happy I took a chance! 10/10 overall experience!!!

They made everything easy to track, and where super helpful and understanding, if changes needed to be made it was quick and easy, and would always keep you in the loop,there was never a day where I did not receive a message from them, whether it was a reminder or a update on the project, it was a great experience

I found a lot of comfort in the levels of thoroughness I experienced working with the team. It felt like every detail of the planning process was covered, and being able to follow the process both in message and on the Project Thread helped ease any worries I ever had. Polite, extremely helpful, and of course, I absolutely love the finished ring. If you really want to feel like you’re hands on with the whole team and process, then you’re in great hands. Thank you.

I had the absolute pleasure of working with Custom Made to create a custom signet ring with my family crest, and I couldn’t be more thrilled with the results! From start to finish, the entire process was flawless. The communication was incredible—far exceeding my expectations. Every question I had was answered quickly and thoroughly, and they made sure to keep me updated on each step of the process.

When the ring arrived, I was blown away by the craftsmanship. The level of detail on the family crest was stunning, and the quality of the ring itself is exceptional. It’s clear that Custom Made takes great pride in their work, and it shows in every aspect of the final product.

If you’re looking for a company that delivers not only exceptional jewelry but also outstanding customer service, I highly recommend Custom Made. They truly went above and beyond to create something meaningful and special for me. I will absolutely be returning for future.

This is the third order and 4th piece I have had made and without a doubt it has surpassed all expectations. The quality and care on all the work I have received has been treated with perfection and my wife and I could not be more appreciative.

Their team was so helpful and kind throughout the entire process to design and create my custom pair of earrings.
I have worked with their team twice now and was very pleased with both pairs of earrings they have created for me.
The quality of my 2 pairs of earrings is amazing. Just what I wanted.
If something is not up to their high quality standards, they fix it right away.
I don’t feel pressured when working with them and I was able to have them keep working on my earring design, until it was just right. I like that they kept me updated on how my project was going. It was money well spent, so I could create a pair of earrings to celebrate a significant day in my life.
They packaged my earrings in a beautiful box that kept them safe during shipping.

The entire process was phenomenal. Initially, I was a bit nervous investing in something so important and I felt like my vision may not be manifesting through the piece. They exceeded my expectations, my piece is beautiful and I can't wait to hand it down to my son.

We worked closely together through every step of the way and I had to approve all final adjustments. They even added so fine details that made my piece even better.

I have family who are looking to create similar pieces from our family crest and sigil.

From engagement ring to wedding band, Custom Made created an experience as seamless and trusting as possible. Professionals in all aspects of the industry from Styling, Gem, and finishing are pooled together here to create a truly unique experience. I felt in full control across the process while the experienced staff provided helpful tips, notes, and recommendations given their years in the industry. Forget the box stores—this is the proper way.

CustomMade was very quick with communication and attentive to my needs. Not only did I get to customize a personalized ring for my partner, but they also kept within my price range. They offered several different materials of construction and were very transparent on pricing and timelines.

The process for designing the ring was simple and straightforward. The response time was very quick and they let you go at your own pace. Very reasonable price considering the options on quality of stone and metal for the actual ring. The making of the ring and shipping is very fast after all the design decisions are made! Thank you very much for the beautiful ring. We will cherish it forever.

What a great experience! They made the whole process seamless and easy to do. They answered all my questions and concerns in a very timely manner. My ring turned out wonderful! Very well made and to exact specifications. Even the packaging was beautiful and well made. I will use again for sure!

I recently went with Custom Made for my engagement ring and wedding bands. The customer service was prompt and helpful. The design I had in mind was unique and detailed. I had very specific aspects I wanted and the team did everything in their power to create the perfect rings. They were patient, and enthusiastic. The final steps of creating the ring took a bit longer than expected. This was due to their quality control process. I am glad it did, otherwise I would not have gotten the exquisite piece of jewelry I have now. A perfect symbol of my love and soon to be life. I would recommend Custom Made to anyone and everyone

I highly recommend Custom Made jewelers for their exceptional craftsmanship and dedication. They designed and manufactured my class ring, going above and beyond to ensure every detail was perfect. Their attention to detail is unmatched, and their customer service made the entire process seamless and enjoyable. I couldn’t be happier with the final result. If you're looking for personalized jewelry with unparalleled care, Custom Made is the place to go!

Honestly, I can’t just say it. CUSTOMMADE IS THE BEST THING THAT EVER HAPPENED TO ME AND MY SOON TO BE WIFE.

Perfect Customer service, suitable pricing, everything was packed perfectly.

I love what Custom Made is doing. You guys are the best. Even though I was hesitant at first, but you guys turned out VERY VERY VERY AMAZING!!!

The experience was everything I hoped for in a custom jewelry service. Responses were always prompt. I never had to wait more than a day between messages with the design team. I felt taken care of every step of the way from uploading design inspiration, to getting an initial render, to selecting the main diamond, to iterating through the designs until it was just right. Once the ring design was approved manufacturing and shipping happened earlier than promised, which worked out will for me. For anyone that wants a one of a kind design for a ring, this is the company to go with.

CustomMade created a brilliant piece that is both elegant and personal. Every detail is expertly crafted and the finished project is exactly what I envisioned. The customer service was exceptional with very quick response times and helpful staff. Both me and my fiancé are thrilled with the ring!

I contacted CustomMade to create a unique and personalized engagement ring for my partner. I knew details of the ring I wanted but their expertise helped me create the perfect ring. The communication was always fast and they make you feel important and valued in the process of the creation. They answered every single questions and requests I had to really be sure that the design was exactly what I wanted.
Being able to say to your partner that you were part of the process to create their unique ring is wonderful.
When I saw the ring once delivered, it felt even more beautiful than in the pictures, making me think "it's perfect!". Their dedication to making your ring perfect and their love for details makes the team so incredible. They are fully invested in making you say the design is perfect and if it's not they will continue to work on it until you say it with 100% confidence.

I will absolutely contact them again to create a matching wedding band.

CustomMade was amazing to work with! They were very patient with all of the design updates I wanted along the way. The ring is perfect and my now fiancé loves it! I couldn’t find what I was looking for and CustomMade made it happen!

My experience with CustomMade was so surprisingly, unexpectedly positive. Why? Because when I hear the term “custom made” I’m skeptical. It seems everything is mass-produced as cheaply as possible and any silly customization will cost you an arm and a leg. Just putting my initials on a Titleist ProV1 golf ball increases the price 20-25% on an already overpriced, mass produced piece of plastic. But I took a chance with CustomMade after a lot of research into custom jewelers, because every example CustomMade piece that I saw online looked so unique and tasteful and beautiful. This seems to be the real thing - an opportunity to create a truly unique, custom piece of jewelry. So I started my request inquiry on their portal, expecting that I’d probably fill out a form with my vision for this piece and receive back a generic, AI bot-generated depiction of the piece I described. The reality completely exceeded my expectations. After completing the very brief project survey, covering a few very general details - a high level description of my piece, the metals or stones I’d like to use, the quality of those materials, etc, I received a professional, prompt, thoughtful response from a HUMAN on the CustomMade team, Bridgette. That first interaction was refreshingly positive but I was still skeptical, “Well, this is the sales pitch. This high-touch interaction can’t possibly last. I’ll be relegated to an AI bot or a digital survey tool for the rest of this process and I’ll end up with a ring that looks like it’s from Jostens.” I was wrong. Over the next 2-3 weeks, I had frequent text- and email-based communication with Bridgette via the company’s very simple and intuitive web portal. Bridgette asked me lots of questions, and made recommendations that she thought I might like, and then had the CustomMade team mock-up each iteration of my piece, until I was satisfied with every tiny design feature…every detail. She also patiently reversed a few of my requested changes after I saw the mock-ups and and decided I didn’t like the addition. From start to finish this was a high-touch experience, totally exceeding my expectations and resulting in a piece that I like far better than my original vision. Between the customer service, the high degree of customization and the high quality of the finished product, I was blown away by the CustomMade experience and can confidently recommend this team to anyone who wants to create something that is truly one of a kind.

I recently used CustomMade’s rush service for an engagement ring. The final product is absolutely beautiful and exactly what my soon to be fiancé had described she wanted. Equally impressive as the ring was the customer service provided. I was walked through each step of the process and never went more than an hour without a response from the team. I recommend this service for any project, this company was extremely impressive!