customhappy.com Reviews 6

I ordered a white mug for my customer on Amazon. CustomHappy created a shipping label and provided a tracking number, which I submitted to Amazon as usual.

A month later, my customer contacted me, stating she had not received the mug. She requested a refund, and Amazon refunded her. I then asked CustomHappy for a refund, but they refused—even though the issue was their fault.

Two weeks later, Amazon warned me that my seller account was at risk of deactivation because I had submitted many tracking numbers for items that were never shipped on time.

Based on this experience, I strongly advise staying away from CustomHappy if you don’t want to risk losing your Amazon seller account.

I've used this company for a few years as a print on demand option for my Etsy store. Customer service is not good. When stock is low and shipping will be delayed, they NEVER inform the customer, If this is not your only option for a print on demand supplier, go somewhere else.

This is an update to my original review. I can’t understand how this $4.4M company operates. Let me break this down. They have an announcement page and instead of updating us shops with holiday processing times and cut off times (Printify had this out for all 30 of their vendors early November), they instead post “we are experiencing high volume of emails, we will get back to you when we can”. 11 days later I have NO responses. It’s as if they walked off the job. Now here is a reasonable way I expected this company to operate.

They opened in 2016. They have gone through 9 BF/Christmas seasons, they have seen this before. They state they have around 20-50 employees that seem to all work from the same warehouse. In October you sit down and calculate your yearly growth rate and you make a staffing plan for Q4. You agree to hire 1-2 temp part time customer service reps to answer the emails you can’t answer. You agree to hire packers and shippers as well if training on the cutting and UV printing machines is too complex for a temp hire. You then bring these people on and have them start working so you don’t have to post that you don’t have enough people to answer EMAILS (no phone number exists). You then have weekly meetings and 5-10 min huddles every morning with your semi small staff that goes like this: “Hey team we got xxx amount of orders. We are xxx days behind. Here’s how many orders we need to complete each day to get caught up. *turn to customer service rep* Here are bullet points/ script approved by management that we would like you to provide to our businesses that run shops and are waiting on orders.” This information states “we are behind xxx days. We expect to be caught up in xxx days, please update your processing times to follow. Due to the rush, please note our Christmas delivery cut off is xxx date. Thank you”. And then you send that information to us shops. You then continue to have weekly meetings and huddles and update us as necessary if things change. You then have a follow up meeting in January to discuss what what wrong and HOW you will avoid this for 2026 Q4. You get input and feedback from your team and then implement it. You don’t let this continue year after year and still claim you didn’t know you were going to be busy. You have years of feedback on how your company handles Q4.

I really liked the customer service and quality of the products when I first started using them. I have placed over 700 orders with them and was happy until the 2025 holiday rush hit. While it is expected that processing times increase due to holidays, mine went all the way up to 15-19 days and still counting. I have many outstanding orders not moving. They have a website announcement page and it would make sense for them to publish updated processing times so shops like mine can update times on our end and commitments to our customers. I have emailed several times asking for any kind of eta or updated estimate and like many others I don’t hear back or only one of my emails is answered. If I had this information I could update and calm my customers but I am completely left in the dark. Many people would understand a holiday delay but I don’t have any range to provide to them. Just recently they skipped all my Black Friday orders and started processing and shipping the ones from the following day leaving my BF customers in the dust. I was about to integrate with them as my shop meet all the criteria but I am holding off to see how they handle and resolve these concerns. I have completely stopped placing any orders as they are so very far behind. I already had to eat a few refunds and like many people my customers just want to know if they will make it in time for Christmas. Once the items do ship, shipping is very fast and I have had only two issues out of all my orders. However again, when I emailed about these two issues I have not heard back. If there is someone reading these reviews, I would be grateful for assistance. Thank you.

Avoid Custom Happy — Extremely Unreliable Now
I strongly advise anyone using Custom Happy for print-on-demand services to stop immediately. Since October, our orders have been experiencing delays of up to 15 days, and this is happening before the Christmas rush has even started. Thanks to these delays, our Etsy shop performance has already taken a serious hit.
We have been using Custom Happy for three years, and they used to be reliable. However, it’s clear that the company has changed hands, and their previous work ethic and operational discipline are completely gone. At this moment, we still have orders from 10–15 days ago stuck in “processing” with no movement and no real updates.
If your business depends on timely fulfillment, do not use Custom Happy anymore. The service has severely declined, and the ongoing delays are simply unacceptable.

This is a very useless company. They took your money and refused to produce orders. They refused to deliver orders to FBA. They lied several times about shipping orders but never did. Avoid this company at all cost.

I have a little warning for you. DO NOT USE CUSTOMHAPPY. They are unreliable. I had a customer once, who sent proof that their mug is faulty and CustomHappy requested that I send them proof because I asked for a full refund. After I sent them the proof provided by my customer, crickets... CustomHappy didn't even bother to reply anymore so I had to fully refund the customer out of my own pocket. And more recently, this Saturday, when I realized 9 days have gone since I placed an order with CustomHappy, I sent them an email asking them to ship my order asap. I might have used capital letters in my message because I was pissed because it shows I am late with a shipment on Etsy but I did not insult them, I acted like a pissed boss would do to get his house in order. Now instead of CustomHappy shipping my order, they canceled my order telling me that they have canceled my order AT MY REQUEST. They had the AUDACITY TO CANCEL MY ORDER AND SAY THAT I HAVE REQUESTED TO CANCEL IT. So this is what you will have to deal with in the near future. They are a small company, and when push come to shove, around big holidays, when lots of orders come in, they are always late, sometimes weeks, and I am talking from my own experience over the years. I recommend you to use Printify instead. I've been using Printify for the last 2 years, and they are the most reliable POD company I have worked with by far.