Absolutely fantastic service. My son’s controller stopped working (only some of the buttons), I emailed them and within 24 hrs I received a response. They sent me a pre-paid return envelope the same d... See more
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Purchased an elite controller for my son in Nov 2024 and he has loved it. He’s is quite heavy handed and after nearly 12 months of ownership the controller developed some faults. An email was duly... See more
In November 2024, I got an elite controller for my son, and he’s been absolutely thrilled with it. Despite his heavy-handed use, it took almost a year for any issues to appear. I reached out via email... See more
Company replied
Best customer service I've encountered. Received my item quickly but unfortunately had a slight fault. Customer service responded within 30 mins and gave me the choice of a full refund or replacemen... See more
Company replied
Company details
About Customcontrollers
Written by the company
Welcome to Custom Controllers, the leading manufacturer for customised gaming controllers, including Xbox One, Xbox Series S/X, Xbox Elite, PlayStation 4, PlayStation 5 and Nintendo controllers. Our specially trained team customise controllers by hand and we offer up to 550 different designs over our website. Custom Controllers UK is renowned for having the biggest range of designs worldwide.
Custom Controllers established in November 2007 offering repair and modification services. Shortly after, the customer base grew online which allowed development of a website to offer a selection of customised controllers. As customer base continued to grow so did the product range Custom Controllers had to offer. After the very first collaboration which was with the sportswear giant ‘Nike’, Custom Controllers rocketed ahead in its own market moving forward to create hundreds of new designs to release to its fan base it had developed. This attracted Games developer ‘Konami’ which formed another collaboration for Custom Controllers. The collaboration was for Metal Gear Solid V: The Phantom Pain. Due to its huge success on release day Konami returned to Custom Controllers to Collaborate on another game ‘Pro Evolution Soccer 16’, The controller was provided to major press outlets, PES ambassadors and Gaming Celebrities during the release of PES 16 in September 2015. This controller has yet to hit the website for sale to the general public so if you have one of these controllers then consider yourself lucky to be chosen by Konami. After the success of both collaborations Custom Controllers had already earned the reputation of the “go-to-guys for custom controllers.
As standard, we include 12-month warranties with all controllers that we offer. So, whether you want an Xbox controller, or a PlayStation controller, it will be completely covered by our mechanical warranty.
Shop Custom Xbox Controllers
Shop Custom PlayStation Controller
Shop Custom Nintendo Controllers
Shop Create Your Own
Shop Games Consoles
Shop Controller Repairs
Contact Us
Fast and Free Shipping
On all orders
Here at Custom Controllers , we offer the quickest delivery for all of our controllers.
Whether you are buying a pre-made Xbox custom controller or customising your own controller, we can guarantee 99% of the time you will receive your controller within 5-7 working days.
Contact info
James Johnson Green Ltd, Unit 37a Sisna Park Road, PL6 7FH, Plymouth, United Kingdom
- 03301 653028
- info@customcontrollers.com
- www.customcontrollers.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
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Good communication. Questionable quality.
The customer service has been truly exceptional, and I have no complaints in that regard. However, I am providing a 3-star review due to concerns about the controller's quality. I acquired one approximately a month ago and have already needed to exchange it twice. To be fair, the replacements were promptly provided, and the issue was resolved within a week on both occasions.
10 July 2025
Unprompted review
Reply from Customcontrollers
Hi
Thanks for the feedback, we shall review our latest quality processes to help improve our services.
Service was straightforward but.. the…
Service was straightforward but the labelling on the website could be more clear. I bought 2 Xbox Cables and it turns out they weren't USB C
8 June 2025
Reply from Customcontrollers
Hi Correy, thank you for your review. I have passed your feedback onto the relevant team and we apologise for any inconvenience caused. Kind regards, Tim
The product was how it should appear
The product was how it should appear, I received a discount on my product, i received plenty of Communication in regards to shipping and delivery. Overall no complaints
7 July 2025
Reply from Customcontrollers
Hi Laura, thank you for your 5 star review! It is great to hear how happy you are with your controller from ourselves. We hope that you will use us again in the future as well as recommend us to others. Kind regards, Tim
Awesome controller
Awesome controller, got it on sale. Arrived fast, works perfectly and looks great
4 July 2025
Reply from Customcontrollers
Hi Georgia, thank you for your 5 star review! It is great to hear how happy you are with your controller from ourselves. We hope that you will use us again in the future as well as recommend us to others. Kind regards, Tim
Fantastic company
Fantastic company
Controller arrived quickly
Well packaged
Works as should
Was only bought as a spare or so we can have a third player occasionally
So really great pricing for occasional use
4 July 2025
Reply from Customcontrollers
Hi AJ, thank you for your 5 star review! It is great to hear how happy you are with your controller from ourselves. We hope that you will use us again in the future as well as recommend us to others. Kind regards, Tim
The delivery was great but the only…
The delivery was great but the only thing was when I received the controller the R2 trigger was not in properly and I have already got stick drift and I have only had it for 1 month
16 June 2025
Reply from Customcontrollers
Hi Harvey, thank you for your review. I am sorry to hear that you have experienced issued with your controller. I have emailed you in relation to how the item can be returned to us free of charge to be refunded or replaced. Please accept our apologies for any inconvenience caused. Kind regards, Tim
Reply from Customcontrollers
Hi Kriss, thank you for your 5 star review! It is great to hear how happy you are with your controller from ourselves. We hope that you will use us again in the future as well as recommend us to others. Kind regards, Tim
Fantastic service
Excellent postal instructions
Great service
Quick and reliable return
Definatly recommend to anyone thinking about repair
3 July 2025
Reply from Customcontrollers
Hi David, thank you for your 5 star review! It is great to hear how happy you are with your experience with ourselves. We hope that you will use us again in the future as well as recommend us to others. Kind regards, Tim
Flawless, smooth and value for money
The website is really easy to use and easy to follow, I liked the colour options and there is a wide variety of choice & honestly my personal highlight was getting a discount at the checkout! I wouldn’t have minded paying the full price for it because it’s a custom controller but I was super happy to get a discount to make it cheaper.
Packaging when it arrived was a clean, clear and simple design which I liked and when I took it out the packaging to check I just loved the overall look, obviously I’m biased because I customised the controller but I honestly was so pleased with how it turned out, it feels so incredibly smooth and the paint work is excellent, really happy with my purchase and glad to have found somewhere to get a custom controller, when the time comes for a new one I absolutely will be coming back!
4 July 2025
Reply from Customcontrollers
Hi Kathryn, thank you for your review and for giving us 5 stars! It is fantastic to hear that you will be using us again in the future. We look forward to your next order. Many thanks, Tim
Very helpful gave first class me excellent advice…
Very helpful gave me excellent advice when buying a controller for my grandson
4 July 2025
Reply from Customcontrollers
Hi, thank you for your 5 star review! It is great to hear how happy you are with your controller and we hope that your grandson loves it. Many thanks, Tim
Amazing
Amazing. Couldn't believe how quick the service was. A little expensive to customise but luckily had a sale. Overall I'm happy.
3 July 2025
Reply from Customcontrollers
Hi Liam, thank you for your review and for giving us 5 stars! It is great to hear how happy you are with our service and we hope you enjoy your controller. Many thanks, Tim
Great controller but sticky
Nice design good quailty controller but the rubber handles is a very sticky
27 June 2025
Reply from Customcontrollers
Hi Keke, thank you for your review. It is great to hear how happy you are with the design of your controller. If you wish to return the controller for our team to resolve the sticking you are experiencing, please reach out to our customer service team who will be happy to help. Many thanks, Tim
Controller arrived on time and all…
Controller arrived on time and all intially seemed well. Once I started gaming with the controller it soon became clear that the joy stick was not working as it should.
Both me and my partner have tried to contact the company 3 times and had no response. Not happy with the amount of money spent, to not even have a response regarding our complaint.
9 June 2025
Unprompted review
Reply from Customcontrollers
Hi Kelsi, thank you for your review. I have searched for your order using the information you have provided however have been unable to locate an order for yourself. I have tried to call you on your contact number provided however this did not connect. Please can you contact us on 0333 121 1008 so we can try and assist further. Kind regards, Tim
Item was as described great quality…
Item was as described great quality great price delivery stated 5 to 7 working days but arrived within g 2 days very happy will definitely buy fro. There again
22 June 2025
Reply from Customcontrollers
Hi Kelly, thank you for your 5 star review! It is wonderful to hear how happy you are with your controller and that you will be using us again in the future. We look forward to your next order. Many thanks, Tim
Reply from Customcontrollers
Hi Gemma,
Thank you for taking the time to leave this excellent review, your feedback is greatly appreciated and we are delighted to hear you are pleased with our services, thank you again for using Custom Controllers.
Kindest Regards
Maya
4star
tiniest tiniest scratch just bellow the home button. it doesn’t affect anything on the controller whatsoever tho. other than that everything was perfect. fast delivery, decent price, good controller defo recommend
13 June 2025
Reply from Customcontrollers
Hi Tyler, thank you for your review. We are glad to hear that you would recommend us to others and we hope you enjoy your controller. Many thanks, Tim
The service was great
The service was great , easy to understand the website and what you looking for , great communication from purchasing to knowing when it will be dispatch
12 June 2025
Reply from Customcontrollers
Hi Sean, thank you for your review and for giving us 5 stars! It is great to hear how happy you are with our website and our service. We hope that you will use us again in the future as well as recommend us to others. Many thanks, Tim
Reply from Customcontrollers
Hi Juliet, thank you for your review. I am sorry to hear that you received the incorrect coloured controller from what you ordered. I have emailed you in relation to this and look forward to your reply. Kind regards, Tim
Very fast turnaround time all done…
Very fast turnaround time all done within a week, that's including sending the controller off, work has been done to a high standards with no visible mark on the body, works perfectly as it should I couldn't recommend them enough thank you for fixing the dreaded stick drift issue
10 June 2025
Reply from Customcontrollers
Hi Dan, thank you for your 5 star review of our repair services. It is great to hear how happy you are with the work our team have carried out. Your repair comes with a 3 month warranty and so should you experience the same issue in this time, please reach out to us. Many thanks, Tim
Reply from Customcontrollers
Hi, thank you for your review and for giving us 5 stars! It is great to hear how happy you are with your order. We hope that you will use us again in the future as well as recommend us to others. Many thanks, Tim
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