Absolutely fantastic service. My son’s controller stopped working (only some of the buttons), I emailed them and within 24 hrs I received a response. They sent me a pre-paid return envelope the same d... See more
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Review summary
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Purchased an elite controller for my son in Nov 2024 and he has loved it. He’s is quite heavy handed and after nearly 12 months of ownership the controller developed some faults. An email was duly... See more
In November 2024, I got an elite controller for my son, and he’s been absolutely thrilled with it. Despite his heavy-handed use, it took almost a year for any issues to appear. I reached out via email... See more
Company replied
Best customer service I've encountered. Received my item quickly but unfortunately had a slight fault. Customer service responded within 30 mins and gave me the choice of a full refund or replacemen... See more
Company replied
Company details
About Customcontrollers
Written by the company
Welcome to Custom Controllers, the leading manufacturer for customised gaming controllers, including Xbox One, Xbox Series S/X, Xbox Elite, PlayStation 4, PlayStation 5 and Nintendo controllers. Our specially trained team customise controllers by hand and we offer up to 550 different designs over our website. Custom Controllers UK is renowned for having the biggest range of designs worldwide.
Custom Controllers established in November 2007 offering repair and modification services. Shortly after, the customer base grew online which allowed development of a website to offer a selection of customised controllers. As customer base continued to grow so did the product range Custom Controllers had to offer. After the very first collaboration which was with the sportswear giant ‘Nike’, Custom Controllers rocketed ahead in its own market moving forward to create hundreds of new designs to release to its fan base it had developed. This attracted Games developer ‘Konami’ which formed another collaboration for Custom Controllers. The collaboration was for Metal Gear Solid V: The Phantom Pain. Due to its huge success on release day Konami returned to Custom Controllers to Collaborate on another game ‘Pro Evolution Soccer 16’, The controller was provided to major press outlets, PES ambassadors and Gaming Celebrities during the release of PES 16 in September 2015. This controller has yet to hit the website for sale to the general public so if you have one of these controllers then consider yourself lucky to be chosen by Konami. After the success of both collaborations Custom Controllers had already earned the reputation of the “go-to-guys for custom controllers.
As standard, we include 12-month warranties with all controllers that we offer. So, whether you want an Xbox controller, or a PlayStation controller, it will be completely covered by our mechanical warranty.
Shop Custom Xbox Controllers
Shop Custom PlayStation Controller
Shop Custom Nintendo Controllers
Shop Create Your Own
Shop Games Consoles
Shop Controller Repairs
Contact Us
Fast and Free Shipping
On all orders
Here at Custom Controllers , we offer the quickest delivery for all of our controllers.
Whether you are buying a pre-made Xbox custom controller or customising your own controller, we can guarantee 99% of the time you will receive your controller within 5-7 working days.
Contact info
James Johnson Green Ltd, Unit 37a Sisna Park Road, PL6 7FH, Plymouth, United Kingdom
- 03301 653028
- info@customcontrollers.com
- www.customcontrollers.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery service great product and…
Fast delivery service great product and amazing value.
30 December 2024
Reply from Customcontrollers
Hi Michelle,
Thank you for taking the time to leave this excellent review, your feedback is greatly appreciated and we are delighted to hear you are pleased with our services, thank you again for using Custom Controllers.
Kindest Regards
Maya
Great controller despite its apprent flaws
I am happy with my controller but it arrived damage on the plastic by the top r1 bumper the plastic houseings top an bottom were slightly loose an the touchpad had a few problems but sorted it self tho i am happy at how its performed but for the i paided just felt it was at a lower quality then a regualar ps4 controller the extra buttons an taller sticks are what make this controller so good i love that an fps games feel much more open to experiementation tho i am more then happy to try this product out so thank you custom controllers
31 December 2024
Reply from Customcontrollers
Hi Leon, thank you for your review. It is great to hear that you love the controller. We apologise if the packaging was damaged upon receipt. With all of our controllers, you have a 12 month warranty against manufacturing defects so should any issue occur, please get in touch and we can advise of our process. Many thanks, Tim
Well impressed with the controller I…
Well impressed with the controller I got the elite shadow came on time with all the accessories case charger cable nice colour 10/10 would definitely buy from this site again .
3 January 2025
Unprompted review
Reply from Customcontrollers
Hi Ant, thank you for your 5 star review! It is brilliant to hear how happy you are with the controller and everything it comes with. Thank you for saying you will use us again and we hope you will also recommend us to others. Many thanks, Tim
Reply from Customcontrollers
Hi Nakita, thank you for your 5 star review! It is great to hear how happy you are with the level of communication and customer service you have received. We hope you will use us again in the future as well as recommend us to others. Many thanks, Tim
Will definitely be buying more
They didn’t have my face plates in stock and emailed me the same day as ordering, chose an alternative and it was confirmed and shipped the same day. Great customer service great product
24 December 2024
Reply from Customcontrollers
Hi Morgan, thank you for your 5 star review! It is great to hear how happy you are with our service and that you will be using us again in the future. We look forward to your next order. Many thanks, Tim
Reply from Customcontrollers
Hi Corben, thank you for your 5 star review! We hope you will use us again in the future as well as recommend us to others. Many thanks, Tim
The design was impeccable and there was…
The design was impeccable and there was an additional voucher.
23 December 2024
Reply from Customcontrollers
Hi Adebowale, thank you for your 5 star review! We hope you will use us again in the future as well as recommend us to others. Many thanks, Tim
Reply from Customcontrollers
Hi Kieran, thank you for your 5 star review! We hope you will use us again in the future as well as recommend us to others. Many thanks, Tim
The controller was amazing
The controller was amazing. Easy process and delivery was fast as well. Overall great will order again .
24 December 2024
Reply from Customcontrollers
Hi Leander, thank you for your 5 star review and for saying you will use us again based on your positive experience! We look forward to your future orders. Many thanks, Tim
Fantastic service ordered customer…
Fantastic service ordered customer controller on the 23rd December and arrived on the 28th.
24 December 2024
Reply from Customcontrollers
Hi, thank you for your 5 star review. We hope you will use us again in the future as well as recommend us to others. Many thanks, Tim
Great service
23 December 2024
Reply from Customcontrollers
Hi Niki, thank you for your 5 star review! We hope you will use us again in the future as well as recommend us to others. Many thanks, Tim
Excellent service
Excellent service. Ordered last minute and still arrived in time for Christmas. Son is really pleased with his ps5 controller
23 December 2024
Reply from Customcontrollers
Hi Lee, thank you for your 5 star review! It is brilliant to hear how happy you are with our delivery speed and that your son is pleased by the controller. We hope you will use us again in the future as well as recommend us to others. Many thanks, Tim
My grandsons Custom controller cane…
My grandsons Custom controller cane before Christmas..
Was well packaged. I'll definitely use this company again
19 December 2024
Reply from Customcontrollers
Hi Helen, thank you for your review and for giving us 5 stars! It is fantastic to hear how happy you are with your order and we hope your grandson loves the controller. Thank you for saying you will use us again, we really appreciate it. Many thanks, Tim
Mic doesn’t work
We recieved the pad but the mic doesn’t work on it I’ve been trying to get hold of the company since Christmas Day and just get automated responses back and still no luck I have one upset little boy
18 December 2024
Reply from Customcontrollers
Hi Naomi, thank you for your review. We are so sorry to hear that the controller is not working as it should. I can see my colleague has replied to your email with instructions as to how the controller can be returned free of charge to be repaired or refunded. Please accept our apologies for the inconvenience caused. Kind regards, Tim
Reply from Customcontrollers
Hi Kieran, thank you for your 5 star review! It is wonderful to hear that your son loves the controller. We hope he enjoys it and that you will use us again in the future as well as recommend us to others. Many thanks, Tim
I recently left a 5 star review
I recently left a 5 star review, the quality of the controller was in fact really good and the delivery was speedy, however once my son opened this on Christmas Day and went to use this, it was infafe faulty with extreme stick drift and is unable to use this. I have sent an email and expect this to be replaced. Shocking for the amount of money it costs.
25 December 2024
Unprompted review
Reply from Customcontrollers
Hi Sean, thank you for your review. We are sorry to hear that the controller received has a fault. I have emailed you in relation to this as to how the controller can be returned free of charge to be repaired/replaced or refunded. Please accept our apologies for the inconvenience caused. Kind regards, Tim
Great!
Very impressed with the xbox elite 2 controller. Fast delivery arrived in perfect condition and with the black Friday discount, the price was amazing. Thanks guys!
3 December 2024
Unprompted review
Reply from Customcontrollers
Hi David, thank you for your 5 star review! It is great to hear how happy you are with all aspects of your order. We hope you will use us again in the future as well as recommend us to others. Many thanks, Tim
Website so easy to navigate with clear…
Website so easy to navigate with clear instructions, a very fast and efficient delivery time
18 November 2024
Reply from Customcontrollers
Hi Karen, thank you for your 5 star review! It is great to hear how happy you are with our website and the speed of delivery. We hope you enjoy your controller and will use us again in the future. Many thanks, Tim
I didn't receive my controller and…
I didn't receive my controller and there was no help
17 December 2024
Reply from Customcontrollers
Hi Cam, thank you for your review. I can see we confirmed the weight of the parcel when the delivery left us showing that the parcel contained the controller. From the packaging pictures you have sent us along with the proof of delivery from Royal Mail, the package has not been tampered with or re-sealed by the courier. Kind regards, Tim
5* smooth and what i wanted
Great controller and quick delivery no issues so i can't speak for customer service
16 December 2024
Reply from Customcontrollers
Hi James, thank you for your 5 star review! It is brilliant to hear how happy you are with your purchase. We hope you enjoy the controller and will use us again in the future as well as recommend us to others. Many thanks, Tim
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