Cussins Reviews 137

Moving into our new home has been such a special experience for our family. My mum bought the house, and now me and my brother live here, and we truly couldn’t have done it without Carol. She made the entire journey feel not only smooth, but genuinely delightful and memorable.

Carol goes above and beyond in every possible way. She thinks about every detail, no matter how small, and you can really see how passionate she is about what she does. That level of care and dedication made a huge difference to us, and it turned what could have been a stressful process into something really exciting and enjoyable.

We also want to mention Alan, who has been incredibly helpful throughout, always ready to assist and make things easier, nothing is too much trouble. They both make an incredible team and you can see why people speak so highly about them.

Carol truly made this experience for me and my family. Her support, attention, and warmth are something we’ll always appreciate. We’re so grateful for everything she’s done for us.
Rheanna

From stepping into the sales office to been handed the keys to my property at Summerson place I could not fault the whole procedure from meeting carol in the sales office to having any slight issues resolved it was a breeze, the site manager resolved the few very minor issues we had with impeccable promptness and efficiency honestly couldn't fault the Cussins team, well done guys all round, it's so nice to find a team that are actually interested in making you happy with a purchase, I would definitely recommend them.

Caroline at Summerson Place has made our experience effortless, and has answered all of our questions and queries throughout the process. We are interested in reserving one of the lovely homes Cussins have to offer and Caroline has taken the time to explain all the details and we can’t wait to continue this process with Caroline’s support. As first time buyers it can be a daunting process but Caroline has made the process extremely pleasant. I would highly recommend purchasing a Cussins home!

My partner and I have recently reserved a home at Eccleston Park and I wanted to share my experience so far. From the outset, the process has been smooth, well-organised, and reassuring.

Previously buying a Persimmon home, the experience we’ve had so far with Cussins has been far superior!

A special mention has to go to Lauren, who has been absolutely fantastic throughout. She has been incredibly helpful, responsive, and knowledgeable - taking the time to guide me and my partner through every step of the reservation process and ensuring everything was clearly explained. Her support has made what has previously been a stressful experience feel straightforward and exciting.

I did visit another site’s show homes, and while it provided a useful comparison, the level of warmth and engagement I’ve experienced at Eccleston Park has really stood out in a positive way.

Overall, I’m very pleased with my experience so far and would happily recommend Lauren and the team based on the professionalism, communication, and customer care we’ve received!

Brilliant service so far from Caroline at summerson place. Looking forward to our new home very soon!

Amazing customer service from Caroline and Carol. Caroline has been involved with us predominantly and she’s been amazing. Thank you

I had an outstanding experience with Cussins Houses and couldn’t be happier with the entire process. From start to finish, everything was handled professionally, efficiently, and with great attention to detail.

A special mention has to go to Caroline, who was absolutely amazing throughout. She was supportive, knowledgeable, and always available to answer any questions, no matter how big or small. Her communication was excellent, and she made what can often be a stressful process feel smooth and straightforward.

Caroline truly went above and beyond to ensure everything stayed on track, and her friendly, approachable manner made a real difference. It’s clear she genuinely cares about her customers and takes pride in delivering a high level of service.

I would highly recommend Cussins Houses to anyone looking for a quality home and a seamless buying experience. Thank you again for such a fantastic service!

We have recently bought a house at Summerson Place in Darlington and we couldn’t be happier! From the first meeting with Carol to the handover with Caroline and the aftercare from Keith & Alan we have absolutely no complaints. The house is lovely and all minor snags have pretty much been sorted immediately and the quality of the build is second to none! Would highly recommend a look at the show homes if you are thinking about moving to a new build!

We are in the process of buying at the Eccleston Park development, Lauren has been fantastic, always happy to help with queries and always with a smile. Looking forward to moving in the summer

Zoe is so lovely always to hand if we have any questions. We got in super quickly and getting everything sorted was really smooth. We can’t wait to move in and make family memories in the village :)

We are buying a house through Cussins at the moment and we have been really impressed with the Customer service, level of specification in the house and communication so far. Lauren at Eccleston Park has been so friendly, welcoming and knowledgeable and has communicated clearly in every step of the process so far.

We have recently moved into our home on Burgham Park, Northumberland. The Cussins team have made this entire experience an incredibly smooth undertaking.
Andrew Martin with his team and Zoe Hart have excelled and delivered a totally professional engagement.

Lauren at Eccleston Park has been outstanding throughout the buying process. Very professional and personable which made our decision very easy. We can’t wait to move into our new home!

We have just revered a property at Eccleston Park, although we are yet to complete, the service we have received from Lauren has been outstanding. With quick timelines due to the property being ready quickly, she has been very supportive providing us advice with all things selling and purchasing a house. She has gone above and beyond, even staying late to give us the time to choose the perfect options for our home. Lauren has been genuinely excited for us and has made the start of this process enjoyable!!

Cussins are lucky to have Lauren at the Eccleston Park development! We have just reserved our plot but already Lauren has gone above & beyond for us - notably, staying 2 hours past closing to ensure we made the right choice selection on our kitchen/bathrooms. The way she builds trust with customers made it so much easier to commit to the purchase, and we may have not moved so quick had it not been for Lauren! So far so good - hoping the completion & move-in are as seamless as it has been this far.

Cussin's have installed a faulty central heating system that has broken in the exact same way 3 times in less than 3 years. Yet its not their problem as we are outside of the 2 year window.

They refuse to fix a clear issue of their making leaving a house with a baby in without a functioning heating system.

They also refused to fix most snags we found within 2 years.

Even though we didn’t go ahead with our purchase, caroline at Sycamore place Barrasford was exceptionally good and very friendly. Nothing was too much trouble. I would highly recommend Cussins Homes

We recently moved into our house at the Burgham Gardens development. Zoe Hart has been excellent throughout! We have found her to be helpful, efficient and very personable.

We are currently at the snagging stage with the house which has been a bit slower than we expected, but hopefully this will be sorted out soon.

Overall, we have had a positive experience.

What a beautiful show home at Eccleston park Backworth. Stunning set up, aesthetically pleasing and overall decorated to a very high standard. Told many friends and family it's definitely worth a visit if they're interested in buying a house especially a cussins one too.

Lauren was so lovely and helpful going above and beyond.

The dates to move weren't ok for us as a family. Bit disappointed really.