Currys - Norwich Reviews 

Easy positive process in purchasing a new laptop.

I had a highly knowledgeable member of staff talk me through the complexities of laptop construction- giving me all the information i needed without being condescending or overloading my simple brain.
He took his time, at no point did he try to rush me to make a decision and was open to answering even my thickest of questions.
I felt valued and appreciated.
Thank you

Bought an expensive cooker, a real good one..

Arrived damaged had to send it back
A week later the replacement turns up damaged and has to be sent back..

My replacements replacement arrives Tuesday..

Secondly, staff took down my contact details wrong each time and had no idea when they were arriving. Replacement unit arrival woke me up at 8.30 ish am with zero warning as they were unable to call me..

Depending on how Tuesday goes..
I'll either add or remove a star

Delivery guys were great both times, not the fault of the delivery staff.

Pleasant staff with a friendly greeting on arrival.
Efficient queue system so we were served quickly once we had chosen our dishwasher.
Friendly and efficient till service.

Very friendly service polite and the lady went out of her way to help me,

I visited Currys store in Sweetbriar in Norwich last Wednesday (16th September) to buy a new smart TV. The assistant was extremely friendly and helpful. I chose which TV I wanted and asked if it could be delivered as I am disabled and unable to carry it home. I was very happy to pay extra for delivery. However, I was told that as it was less than 50" they would not be able to deliver - I only need a 40" as I have a smallish living room. I asked how, as a disabled person, I was supposed to get it to my home. Understandably they could not give me an answer. When I got home (empty handed) I emailed the store to ask for their comments on what appears to be discrimination against the disabled. I received an automated email saying they would get back to me within 48 hours. On Friday evening I emailed again saying I was disappointed not to have received the promised response. By today (22/9) I still have not received a reply.
Meanwhile I ordered my 40 inch smart TV from Argos who delivered it at a time to suit me at a very small delivery charge.
Last time I bother with Currys!

Machine delivered in the time slot. Staff took unwanted packing and old machine. Very pleased with new machine and follow up call appreciated. Thank you

Arrived the next day - our location can be difficult for
drivers but this was on the doorstep in next to no time with no fuss at all. Delightful driver.

Fantastic service. Many thanks to the young lad on the deliver very kind and helpful keeping us up to date the whole time.

really pleasant and knowledgeable staff no pushy sales generally nice atmosphere

The young man who helped us, Oskar, was extremely polite, listened to all what we wanted with our choices of a new cooker and hob. He showed us exactly what we could have without any influencing in our choices. He was extremely patient with us and made us feel we could ask him anything

We had two one for all vouchers so had to come into the store to use them. The person we spoke to was very helpful. It was disappointing for him that when we had to pay he had to go some 30feet away from the counter to find a card machine. We agreed to have the goods delivered in store. The emails from DPD were very confusing saying the goods had been delivered on the Tuesday and yet an email on the following day said they were out for delivery. On collection on Thursday we did not know what to expect. All goods present but boxes were visibly damaged, although contents seem OK. Room for improvement for staff to have access to card machines at their counters and also to look atb the confusing DPD emails.

Ease of ordering; Delivery info provided and accessible whilst up dated; Deliver on time and staff very helpful and obliging.

Shown and explained product and all options made purchase easy service and staff great especially Liam nice place to shop and good prices

Simple buying experience. Had exactly what I needed and it was really quick and easy

The delivery staff were very friendly and efficient, explaining every part of the processes involved. They were also careful to avoid damage to my furniture.

The gentleman who served us was really helpful in our decision on which job to buy.

Our request was not straight forward as I was upgrading my phone but trading in my husband’s as he was having my old one. the assistants helped us through the process of swapping phones over to get where we needed to be.

⭐☆☆☆☆

Very disappointing experience with this online team. The communication was poor, responses were slow, and the overall service did not meet my expectations. I felt that my concerns were not taken seriously, and getting clear answers or proper support was unnecessarily difficult.

The lack of professionalism and organisation was particularly frustrating. I expected a much better level of communication and accountability, but unfortunately, that was not the case.

Based on my experience, I would not recommend this team unless they make significant improvements to their communication, reliability, and customer support.