Currys - Carlisle Reviews 

64
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TrustScore 4.5 out of 5

4.5

Unit D Kingstown Retail Park, Parkhouse Road, CA3 0JR Carlisle, Cumbria, GB

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See what reviewers are saying

Rated 5 out of 5 stars

I am always amazed at 'how much information' about technology everybody has at Currys. Without boots on the ground & proper customer services businesses wouldn't survive. . . Thank you for keeping t... See more

Rated 5 out of 5 stars

Jane helped me choose an Air Fryer, suggested accessories, and then took me down stairs to choose another item. Admittedly the store was not busy at the time, however Jane was patient, polite, and kn... See more

Rated 5 out of 5 stars

Excellent service, we purchased a washing machine and when we unwrapped it we found it was damaged so we returned it and we were given a replacement straight away no questions asked. Extremely helpfu... See more

Rated 3 out of 5 stars

The lad who severed us was epic, very polite, friendly and honestly couldn’t of done more, the only issue is the ‘ghost’ transaction because the computer crashed and I had to re do and the money has... See more

Company replied


Company details

  1. Appliance Store
  2. also in
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Electronics Store
  6. Kitchen Supply Store
  7. TV store

About Currys - Carlisle

Written by the company

Currys is one of the largest electronics retailers and repair stores in the UK. We help everyone enjoy amazing technology. Visit us in-store or head online to browse our huge range of products, shop great deals and chat to our experts.

We stock all the biggest brands and the best new tech, with flexible credit options available. From TVs, phones, games consoles, laptops, and computers to kitchen appliances like washing machines, dishwashers, tumble dryers and fridge freezers. We can even help to install them.


Stores

We’ve got shops all over the UK and inside you’ll find the largest range around of new tech to play with. So, pop in store and get hands-on with the latest and greatest tech before you buy.

Epic Range

We have tons of top tech from the biggest brands out there – online and in-store. Plus, we’ve got plenty of exclusive products that you won’t find anywhere else. And if you want to save a few quid? Then make sure you check out our range of pre-loved, refurbished tech.

Price promise

You won’t get it cheaper. Full stop. We’ll price match against any other UK retailer, online or in-store. So, if you’ve found a bit of tech elsewhere for less, just let us know. We won’t be beaten on price. Excludes ink, airtime & 3rd party sellers. Visit currys.co.uk for price promise details. Claim within 7 days.

Tech experts

You won’t get it cheaper. Full stop. We’ll price match against any other UK retailer, online or in-store. So, if you’ve found a bit of tech elsewhere for less, just let us know. We won’t be beaten on price. Excludes ink, airtime & 3rd party sellers. Visit currys.co.uk for price promise details. Claim within 7 days.

Delivery

We make it incredibly easy to get hold of your tech. You pick it up. Or we deliver. Simple! Come and collect it from your local store or book a delivery slot at a time that suits you. It’s never been quicker or easier. And if you really can’t wait, we offer free next day delivery in most areas on loads of products as well.

Longer life

We help tech live on and on, and on average safely recycle almost 60,000 tons of e-waste every single year. Our team of experts work their magic too – and can repair most of your old tech if it breaks down or goes wrong. Plus, with trade-in and recycling, they’ll help your tech to find a new life, while you upgrade to something even better. That way, we’re helping the planet and your pocket.

Cash for Trash

Through our Cash for Trash recycling scheme, we’ll take any of your unwanted electronics and give you at least £5 off your next eligible purchase, and it doesn’t matter whether you bought that old gadget from us or not either. Just bring it down to your local shop and save on a new bit of tech. Simple. UK 18+ only. Redeem voucher against your next qualifying purchase of £25 or more. Redemption window printed on voucher. Exclusions and full T&Cs apply.

Services

Nobody is better at getting gadgets working, and then making sure they stay working. From setting up a new laptop or installing a washing machine when we deliver, with us you’ll be able to enjoy your tech to the max. We’ll get your tech ticking.

Issue resolution

Tech problem? No problem. We make it easy for you to sort out any issues with your tech. Give us a call, fire up our web chat or head in-store and we’ll give you a hand.


Thanks for leaving a review with us - we read every single bit of feedback we get, both positive and negative. We try to reply to negative reviews and help with any problems within 48 hours too. So, we’ll get back to you soon.


Contact info

  • Unit D Kingstown Retail Park, Parkhouse Road, CA3 0JR, Carlisle, Cumbria, United Kingdom

  • 03445610000

4.5

Excellent

TrustScore 4.5 out of 5

64 reviews

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4.5

All reviews

(64)

137,866 reviews in the last 12 months

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Rated 5 out of 5 stars

My faulty printer was replaced. …

I took my faulty printer back as it had gone wrong after 8 months of occasional use. The young man was very helpful and gave me a new one as a replacement . I had purchased a policy that promised that when I had bought the printer.
All sorted. Thank you.

25 September 2026
Rated 1 out of 5 stars

Extremely Poor service

I saw two Music Centres online and not sure what would be the best, I visited the Carlisle Store. While I waited for an agent, I noticed that one MC was priced £29 more than online, the other did not have a price tag. I waited for over twenty minutes, and still no agent appearing, I took the unpriced one to the till and an agent began to check the costing. It took him over ten minutes to find the price. I accepted this and the agent went through all of the forms, for the order, my address and details. This took him a further full ten minutes before realising that he hadn’t asked what type of payment I was going to use. He saw my credit card and the announced that he had mistakenly entered a cash payment, he would need to start the process once again. Ten minutes later he had to ask a colleague for help. She did not take over, but began to talk her colleague over the steps. I felt that I was being used as a “practice”, and then more mistakes were being made, cancelled, and then the processes began once more! I gave up. I never got round to ask them why the £29 extra on the other MC was for. As they never got to the stage of asking for payment, I left the store. (In my car, I bought the item online, it was delivered the next morning)

21 September 2026
Currys  - Carlisle logo

Reply from Currys - Carlisle

Hi Andrew,

I am sorry you were left with that opinion, it is really disappointing to hear.

We have sent you an email from contactsocial@currys.co.uk so that we can assist you further with your issue.

Please note, due to current processing times, email responses may take a little longer than usual. However, please be assured your email shall be answered as soon as possible.

Thanks - Tracy

Rated 5 out of 5 stars

Thank you matthew

Lovely staff very helpful i was having a very bad day but matthew made my day better than it was just by his customer service skills seamless transaction

18 September 2026
Rated 1 out of 5 stars

Unable to redeem gift cards and staff…

Unable to redeem gift cards and staff basically shrugged shoulders

16 September 2026
Currys  - Carlisle logo

Reply from Currys - Carlisle

Hi Karen,

We’re so sorry to learn of the issues you have experienced with your online order, I can appreciate the frustration caused here. 

We have sent you an email from contactsocial@currys.co.uk so that we can assist you further with your issue.

Thanks, Jodie

Rated 1 out of 5 stars

Faulty TCL TV after 9 weeks

Faulty TCL TV after 9 weeks, store manager Yusuf @ Carlisle refused refund, no contact details taken, emails bounce.

4 September 2026
Unprompted review
Currys  - Carlisle logo

Reply from Currys - Carlisle

Hi,

We are truly sorry to hear that you were left with this impression, and we appreciate you taking the time to share your feedback. Your experience matters to us, and we hope that we will have the opportunity to welcome you back and provide you with a much more positive experience in the future.

Thanks
Ben

Rated 1 out of 5 stars

Washing machine started smoking again…

Washing machine started smoking again for the second time in 4 months. Rang last Tuesday to be told would have a call back within 72 hours. No call, went to local branch and told not their problem need to call customer service. Called and advised I would receive a call back by close of business on Saturday. No call yet again. Called customer service on Sunday morning to be told I need to have patients and it can take 10 days for someone to contact me. Not acceptable when the machine has been smoking twice in a short period of time. Care and repair plan is not worth the paper is written on. Do not buy

1 September 2026
Unprompted review
Currys  - Carlisle logo

Reply from Currys - Carlisle

Hi, We’re so sorry to learn of the issues you have experienced with your online order, I can appreciate the frustration caused here.  If you still require assistance with this, please contact us at contactsocial@currys.co.uk with a copy of your review and quoting the reference CUR82242.(Please attach to email)  


Please include your name, address (inc. postcode), contact information, 'CUR' order number and any other details you feel may help. We will get back to you as soon as possible. Please note, due to current processing times, email responses may take a little longer than usual. However, please be assured your email shall be answered as soon as possible. Thanks - Margo

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