Currys - Brighton & Hove Reviews 

75
•
TrustScore 4 out of 5

4.2

Unit5 Sussex House Business Pk, 274 Old Shoreham Road, BN3 7EU Hove, East Sussex, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Sales person Jeremy was brilliant when we bought our new laptop, and technical support from other guy (sorry didn't get his name) was great, so knowledgeable! Set up our new laptop with everything we... See more

Rated 5 out of 5 stars

Excellent customer service! The staff were very friendly, helpful, and professional. We took quite a long time to decide what we wanted, but they were incredibly patient and never made us feel rushed.... See more

Rated 2 out of 5 stars

Hardest store to buy from , never staff around , well they are around but getting one to be able to sell you something is extraordinarily hard . Purchased from there 3 times in last few months ( bec... See more

Company replied

Rated 5 out of 5 stars

There was a good selection of tumble driers on display and the store is well laid out, prices are reasonable. It took a while to get a member of staff to come and help me, which is off putting, howev... See more


Company details

  1. Appliance Store
  2. also in
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Electronics Store
  6. Kitchen Supply Store
  7. TV store

About Currys - Brighton & Hove

Written by the company

Currys is one of the largest electronics retailers and repair stores in the UK. We help everyone enjoy amazing technology. Visit us in-store or head online to browse our huge range of products, shop great deals and chat to our experts.

We stock all the biggest brands and the best new tech, with flexible credit options available. From TVs, phones, games consoles, laptops, and computers to kitchen appliances like washing machines, dishwashers, tumble dryers and fridge freezers. We can even help to install them.


Stores

We’ve got shops all over the UK and inside you’ll find the largest range around of new tech to play with. So, pop in store and get hands-on with the latest and greatest tech before you buy.

Epic Range

We have tons of top tech from the biggest brands out there – online and in-store. Plus, we’ve got plenty of exclusive products that you won’t find anywhere else. And if you want to save a few quid? Then make sure you check out our range of pre-loved, refurbished tech.

Price promise

You won’t get it cheaper. Full stop. We’ll price match against any other UK retailer, online or in-store. So, if you’ve found a bit of tech elsewhere for less, just let us know. We won’t be beaten on price. Excludes ink, airtime & 3rd party sellers. Visit currys.co.uk for price promise details. Claim within 7 days.

Tech experts

You won’t get it cheaper. Full stop. We’ll price match against any other UK retailer, online or in-store. So, if you’ve found a bit of tech elsewhere for less, just let us know. We won’t be beaten on price. Excludes ink, airtime & 3rd party sellers. Visit currys.co.uk for price promise details. Claim within 7 days.

Delivery

We make it incredibly easy to get hold of your tech. You pick it up. Or we deliver. Simple! Come and collect it from your local store or book a delivery slot at a time that suits you. It’s never been quicker or easier. And if you really can’t wait, we offer free next day delivery in most areas on loads of products as well.

Longer life

We help tech live on and on, and on average safely recycle almost 60,000 tons of e-waste every single year. Our team of experts work their magic too – and can repair most of your old tech if it breaks down or goes wrong. Plus, with trade-in and recycling, they’ll help your tech to find a new life, while you upgrade to something even better. That way, we’re helping the planet and your pocket.

Cash for Trash

Through our Cash for Trash recycling scheme, we’ll take any of your unwanted electronics and give you at least £5 off your next eligible purchase, and it doesn’t matter whether you bought that old gadget from us or not either. Just bring it down to your local shop and save on a new bit of tech. Simple. UK 18+ only. Redeem voucher against your next qualifying purchase of £25 or more. Redemption window printed on voucher. Exclusions and full T&Cs apply.

Services

Nobody is better at getting gadgets working, and then making sure they stay working. From setting up a new laptop or installing a washing machine when we deliver, with us you’ll be able to enjoy your tech to the max. We’ll get your tech ticking.

Issue resolution

Tech problem? No problem. We make it easy for you to sort out any issues with your tech. Give us a call, fire up our web chat or head in-store and we’ll give you a hand.


Thanks for leaving a review with us - we read every single bit of feedback we get, both positive and negative. We try to reply to negative reviews and help with any problems within 48 hours too. So, we’ll get back to you soon.


Contact info

  • Unit5 Sussex House Business Pk, 274 Old Shoreham Road, BN3 7EU, Hove, East Sussex, United Kingdom

  • 03445610000

4.2

Great

TrustScore 4 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(75)

137,866 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

There was a good selection of tumble…

There was a good selection of tumble driers on display and the store is well laid out, prices are reasonable. It took a while to get a member of staff to come and help me, which is off putting, however when I finally got a staff member she was really helpful and knowledgeable. A shout out to Hurera!!
Good selection of delivery slots as well

15 October 2026
Rated 5 out of 5 stars

Sophia served me

Sophia served me, and what a wonderful person she is! She was very polite, friendly and professional, and explained everything clearly. Excellent service from start to finish. Great work, Sophia!

14 October 2026
Rated 5 out of 5 stars

My experience was great because the…

My experience was great because the staff member from currys was fantastic, he's name was rami and he helped me with all my questions and requests, anything i wasn't sure on he would be able to guide me with his knowledge.

13 October 2026
Rated 1 out of 5 stars

Doesn't come with the parts required to install

I am amazed that you would sell an oven that does t come with the correct parts to enable it to be fitted.

This is the first time in 30 years I have bought and oven that doesnt come with the electric cable. Therefore, a second shopping trip to Wickes to but more parts.

Terrible customer inconvenience and experience.

10 October 2026
Currys  - Brighton & Hove logo

Reply from Currys - Brighton & Hove

Hi Rich,

I am sorry you were left with that opinion, it is really disappointing to hear.

We have sent you an email from contactsocial@currys.co.uk so that we can assist you further with your issue. Please be aware we are currently experiencing a delay in processing times and we will get back to you as soon as possible.

Thanks, Jodie

Rated 2 out of 5 stars

9/10

9/10
Ordered tv 4/10 but still no idea when it will arrive. No estimated date. No communication. Website useless to find out information on estimated delivery.
Staff nice enough at store but cannot give me information as to delivery

7 October 2026
Currys  - Brighton & Hove logo

Reply from Currys - Brighton & Hove

Hi, We are truly sorry to hear that you were left with this impression, and we appreciate you taking the time to share your feedback. Your experience matters to us, and we hope that we will have the opportunity to welcome you back and provide you with a much more positive experience in the future. - Jodie

Rated 3 out of 5 stars

It took over two hours to sort out my…

It took over two hours to sort out my requirements for a new laptop and printer. Also to accept and credit my old laptop & printer. I have to wait 10 days for the ‘help/advice’ appointment for which I had to pay £70.

9 October 2026
Currys  - Brighton & Hove logo

Reply from Currys - Brighton & Hove

Hi, We are truly sorry to hear that you were left with this impression, and we appreciate you taking the time to share your feedback. Your experience matters to us, and we hope that we will have the opportunity to welcome you back and provide you with a much more positive experience in the future. - Shauna

Rated 5 out of 5 stars

Excellent service

They telephoned before advising us that they would be with us in about 10/15 minutes. They arrived as estimated and they were polite and friendly. I explained about there could be a little problem and I explained, Terry said don't worry I'll have a look and he said no it was straight forward for them.
He and John worked together efficiently and set the new TV up and explained everything we needed to know.
Excellent service

9 October 2026
Rated 1 out of 5 stars

⭐ 1 STAR

⭐ 1 STAR — CURRYS: MISLEADING REPAIR SERVICE! ⚠️😡

WARNING TO CUSTOMERS: Don’t assume buying in-store means you’ll get help when something goes wrong!

I bought a Vax vacuum cleaner for £139. It stopped working within a month.

THREE visits to Currys, THREE different explanations, and still no solution!

Currys advertises an in-store repair service and expert advice, yet staff couldn’t even agree on how to arrange a repair. Instead, I was told to contact Vax myself. Nobody answered the phone, and I was warned repairs could take over 28 days, assuming the process even gets started!

I was then offered an ex-display Samsung as an exchange, only to be asked to pay another £139 at the checkout! Absolutely ridiculous.

😞 I’ve also emailed Currys TWICE using the email address they provide on Trustpilot. NO RESPONSE. Please don’t reply to this review asking me to email you again!

Three wasted journeys. Two ignored emails. No repair. No refund. No accountability.

People buy from physical retailers expecting proper after-sales support. My experience has been the exact opposite.

I WANT MY £139 BACK — even as a gift card.

This is an unacceptable waste of time and a complete lack of respect for customers. 😡

8 October 2026
Unprompted review
Currys  - Brighton & Hove logo

Reply from Currys - Brighton & Hove

Hi Yoana, I am concerned to learn of your experience regarding your repair, this doesn't sound like our usual level of service. If you still require assistance with this, please contact us at contactsocial@currys.co.uk with a copy of your review and quoting the reference CUR75927. Please also include, your name, address, and any other relevant references and we will get back to you as soon as possible. Thanks – Ben

Rated 4 out of 5 stars

Great value laptop especially with 20%…

Great value project especially with 20% off. Collection in store was a little more chaotic. Jade who served my in the Hove store was excellent but was being harangued by a colleague whilst serving me. Jade was very professional with me and her colleague so 5 stars for Jade.

7 October 2026
Rated 4 out of 5 stars

ALL systems/ process worked a treat.

From online search started 8:15am to purchasing instore. All systems and processes went exceedingly well With helpful sales chap carrying printer to sales counter sorting the sale. Same chap carried from store to my car.
Back home by 9:40am.
All breathtakingly easy.
Well done Currys!

6 October 2026
Rated 1 out of 5 stars

Bad luck

Placed an order online to collect an air fryer from the Hove store, but they had a complete power failure & wouldn't/couldn't give me my order.
As it's a 20 minute drive to get there, I've cancelled the order.

5 October 2026
Currys  - Brighton & Hove logo

Reply from Currys - Brighton & Hove

Hi, We are truly sorry to hear that you were left with this impression, and we appreciate you taking the time to share your feedback. Your experience matters to us, and we hope that we will have the opportunity to welcome you back and provide you with a much more positive experience in the future. - Shauna

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look