Cure & Simple Reviews 

54
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

sadly the same experience as a lot of people below. great service for a long time, but recently no bacon and no response to queries. Also I see the website is no longer opening.

Rated 5 out of 5 stars

Tried my first Cure and Simple (bacon by post) smokey streaked bacon at the weekend! I ordered it on Thursday and it arrived through my letterbox on Friday. Saturday's family mid morning bacon sarnie... See more

Rated 2 out of 5 stars

Subscription was a gift, which started well with a mixture of types of bacon over the first few months. But four of the last five packages (including the last three in a row) have been the same t... See more

Rated 1 out of 5 stars

Haven't received a delivery for months. Checked my bank account and they are continuing to take money - have now contacted the bank as you're not allowed to remove your card off their site! Emails go... See more

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

We make delicious bacon using the finest pork and ingredients, with absolutely no added water. We deliver it to your door by post.


Contact info

1.8

Poor

TrustScore 2 out of 5

54 reviews

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1-star

No recent history of asking for reviews

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1.8

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(54)

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Rated 5 out of 5 stars

Bacon Sandwich - I'm never going back!

Tried my first Cure and Simple (bacon by post) smokey streaked bacon at the weekend! I ordered it on Thursday and it arrived through my letterbox on Friday. Saturday's family mid morning bacon sarnie was to die for. The difference between supermarket bacon and traditionally cured bacon was incredible. Never going back. Also, as a quirky perk, if you own a dog and are worried they will munch it before you get home, you can request an dog repellent to be added to packaging. Really happy, cant wait for my next pack.

22 February 2021
Unprompted review
Rated 1 out of 5 stars

shocking customer service

Good bacon but shocking customer service, the site is awful to use, tried to call the number but just got an answering machine saying no one was on site, bizzare,,,,,,,
had correspondence with someone called Jess via email
Very blunt and unhelpful in the end and told me they actually cancelled my account (after i expressed my frustrations) and if i wanted anything else, just order one offs,
certainly would not recommend.
look for somewhere local to you and support local farmers in your own area,

19 February 2021
Unprompted review
Rated 2 out of 5 stars

Disappointed

I first used this company about 3/4 years ago. They were excellent and bacon was fabulous and always arrived on time. However past year has not been ba good experience.On a few occassions bacon did not arrive and has taken 2/3 attempts to get it delivered . Problems ordering on website, card nor accepted,nothing wrong with card,ordered 2 packs about 8 days ago after card problems again, never arrived..Today 1 pack arrived not 2 that I ordered. Bacon also smaller in size. Will not be ordering again. Really sad as it was a good company but gone downhill.

21 November 2020
Unprompted review
Cure & Simple logo

Reply from Cure & Simple

Hi Moira,

I'm really sorry that you've had this recent experience with us and that technical problems with our website, combined with a recent deterioration in the Royal Mail's delivery performance has left you with an unsatisfactory level of service.

Please accept my sincere apologies.

Best
Charlie

Rated 1 out of 5 stars

Disasterous

This company really sucks. Huge IT problems on its website. Numerous repetitive issues of cards incorrectly billed and product sent to the incorrect address on multiple occasions. Not worth the headache. Avoid at all costs. Ridiculous customer support.

18 November 2020
Unprompted review
Cure & Simple logo

Reply from Cure & Simple

Tim,

I'm sorry for the problems that you have experienced with us, it is true that as a micro company with limited resources that not all of our processes and systems are as seamless as we would like.

There has been much correspondence between us of late with regard to the issues you have faced and each of these has been resolved in a timely fashion. Nonetheless, your experience in total over the time you have been a customer is not the one we aspire to deliver and I offer my genuine apologies.

Best
Charlie

Rated 5 out of 5 stars

Really great service

Really great service, particularly during lockdown - tasty bacon delivered through your letterbox, what more could you ask for!

29 October 2020
Unprompted review
Cure & Simple logo

Reply from Cure & Simple

That's lovely to hear David- thank you!

We hope we continue to deliver for you.

Rated 5 out of 5 stars

Great service top class product .

We have now tried several different types of bacon , all has been delicious , I order because the pigs are well looked after and live outside .. that is important to me and you can taste the difference for sure , plus today had the black treacle cured smoked bacon for breakfast , ordered one day and arrived the next day .. super service and a real treat .

10 October 2020
Unprompted review
Cure & Simple logo

Reply from Cure & Simple

Hi Pat,
So glad you are enjoying!!

Rated 1 out of 5 stars

Taking money from my account after cancellation

Not used your service for a while and cancelled it some years back. BUT today I have a pending transaction of £1 coming out of my account. The amount might not be a lot. But if they do this to multiple clients this adds up to a nice little amount. My bank have blocked them from taking any future payments. Pretty disgusting for a company to do this. No excuse that they still have my details on there system and taking out money.

Update. They have informed me it’s “ test is run to ensure your details are still valid should you wish to make any future purchases. ”. They have deleted my details. And should I want to make further purchases I will give them my details. But I did receive a polite email explaining and consider it closed.

6 July 2020
Unprompted review
Rated 5 out of 5 stars

Their bacon is excellent

Their bacon is excellent! I see too many bad reviews here, which I don't think are fair. They charge you one pound when you sign up but they refund you soon after. This happens to ensure you have provided correct bank details.
I signed up at the beginning of the lockdown, and the bacon took about a week to arrive. Nonetheless, it was in good condition and still edible although it was outside the fridge for a week. If you read the information on the website, you will understand that this particular bacon is safe to keep outside the fridge for a few days, because of the way it has been cured.
Now we get our bacon in 2-3 days, and this is all due to Post Office delays and it is not the fault of the company. Still, it is in perfect condition and yummy! Really good quality bacon and definitely worth the extra pounds. I would highly recommend.

20 June 2020
Unprompted review
Rated 1 out of 5 stars

Avoid, Good concept, Bad execution

this was purchased for me as a present, does not arrive in adequate packaging for the amount of time in transit (i received the un smoked version and it was not refrigerated during postage unlike other fresh products i receive )

customer service is abscent most of the time and replys are very slow and unhelpful

the bacon was also very hard, it did have a different taste to it, but i wouldn't say it was pleasent either just vey sweet

overall, stay clear and shop at a local butchers for a better overall experiance in everyway

9 June 2020
Unprompted review
Rated 5 out of 5 stars

Simply fantastic bacon

Simply fantastic bacon with a great range to suit all tastes - and all their other products are brilliant too. This company really cares about its products and its customers. No going back for me. It is Cure or Simple or nothing.

8 June 2020
Unprompted review
Rated 3 out of 5 stars

Very good service, but only OK bacon.

I ordered a couple of years ago, but not regularly. With lockdown, I thought I would try again, and ordered two packets of the smoked pancetta style bacon

I queried the arrival of it, as it did not quite arrive when expected. I got a prompt response, apologising, and confirming two more packets had been sent. I did ultimately receive both sets, so no complaints with the service at all. It is very good.

The bacon, however is Ok, but nothing special, and lacked the ‘smoky’ flavour. You don’t straight away think it is so much better than a supermarket, and if I tasted it without knowing where it came from, I’d been none the wiser. It is nice, but not a stand out. It does shrink more than expected, though, given the water has been removed, or rather not added.

I may use again, due to convenience and service, and as there is still poorer out there. It is nothing exceptional though. The choice seems also to be less than I remember, and their other products to see exceptionally high priced, though I cannot comment on quality.

EDIT - as I go through my bacon, I am afraid, I am more underwhelmed. Cannot complain too much, given I got four packs for the price of two. Unlikely I will be ordering at ful price again, though. Sorry C&S.

23 May 2020
Unprompted review
Cure & Simple logo

Reply from Cure & Simple

Hi Paul, We thank you very much for your feedback.
We are currently in the process of adding many more products to our 'shop', ultimately, this will allow us to lower our prices across the board by keeping our delivery costs down.
We are always looking for ways to improve our service and feedback like this is always gratefully received.
Thank you for taking the time to let us know your thoughts.
Take care.

Rated 2 out of 5 stars

Inconsistent

The quality of the bacon started out good however the last few deliveries have all been cut badly and are inconsistent.

It's a real shame and I'm considering cancelling if this doesn't improve soon

10 May 2020
Unprompted review
Cure & Simple logo

Reply from Cure & Simple

Hi, So sorry to hear this. Please pop us an email at hello@cureandsimple.com so we can get this sorted for you.

Rated 1 out of 5 stars

Have not used this site for a long time…

Have not used this site for a long time after they charged me full price for a promotion the bacon was shocking. Now I look at my bank and I have a pending transaction why would a company use my bank card when I've had no contact with them for months.

4 May 2020
Unprompted review
Cure & Simple logo

Reply from Cure & Simple

Hi Kat, So sorry about this.
Please email us at hello@cureandsimple.com so that we can get this sorted out for you.
Apologies again.

Rated 1 out of 5 stars

I saw the Ad on FB for this bacon,it…

I saw the Ad on FB for this bacon,it looked genuine old fashioned thick bacon what i got was paper thin and i`m very disappointed

2 May 2020
Unprompted review
Cure & Simple logo

Reply from Cure & Simple

Hi Ian, I am so sorry to hear this. Please pop us an email at hello@cureandsimple.com so that we can look into this for you and ensure this packet is replaced. Apologies again for the under par service you have received.

Rated 2 out of 5 stars

Not great

I tried the bacon but it was tasteless and not a great texture. A second payment was taken from my account but nothing has been received so I’ve cancelled my plan online. Meat being in an envelope for a number of days really isn’t going to work.

29 April 2020
Unprompted review
Cure & Simple logo

Reply from Cure & Simple

Hi Jason,
So sorry you have not enjoyed our bacon.
Your 2nd packet is on its way to you and should be with you today, I can also see your plan has been cancelled, no further deliveries will be made after this one. We will always refunded anyone that is not 100% happy with out service and as such, you have been refunded in full for the packet you have received.
Take care.

Rated 1 out of 5 stars

Awful product, tastes like plastic.

To be fair, my package was sent almost promptly, despite Covid-19; despite all the other reviewers' experiences noted here.
But my problem is that the bacon is BAD. It looks, feels, and tastes like plastic. It would be beaten in a blind taste test by even the cheapest Lidl bacon. I had two slices and threw the rest of the pack away. I dread to think what their steak is like!

23 April 2020
Unprompted review
Cure & Simple logo

Reply from Cure & Simple

Hi, So so sorry to hear this.
We do try our hardest to ensure your experience is as good as possible with our service.
We will always refund anyone that is not 100% happy and as such,
I have refunded you in full for this packet and cancelled the unwanted replacement that was processed.
Apologies again for all of this.
Take care

Rated 1 out of 5 stars

None of our orders have been delivered and they have taken my money

None of our orders have been delivered. I phone today about 5 minutes ago (4.45pm) as this was third delivery that has not gotten to us. No address issue on the account. We have now been charged twice and after speaking with someone mid-last week, we were supposed to get a replacement delivery on Saturday. Nothing has shown up. I wrote about this in a blog post recommending people to sign up and I will rescind that as of this week and remove them from my post. This is absolutely despicable and I hope I do not continue to get charged. I will be sharing this on my blog and hope that they realise their actions are completely wrong and they should be either delivering or not charging me and letting me know why. I hope I do not continue to get charged, I cannot afford these ridiculous payments to get nothing back.

UPDATE: They emailed me and said they would issue a full refund. I am waiting for the refund to come through.

14 April 2020
Unprompted review
Rated 1 out of 5 stars

Potentially just authentication

Haven't used in over a year and all of a sudden i have a charge on card. Not happy with this and sure this breaches some policy.
I will be contacting them if they ever respond.

Update:
I have been told that it isn't a charge but an authentication test performed by their merchant service provider. However they said it is done every 12 months but I can't see one for last year still kinda suspicious.

2 January 2020
Unprompted review
Cure & Simple logo

Reply from Cure & Simple

Hi James, So sorry to hear this. Please contact us at hello@cureandsimple.com so we can get this sorted.

Rated 1 out of 5 stars

Attempting to take payments 2 years after account closed

I have just been informed by my bank that this company has fraudulently tried to charge my card, over 2 years after my subscription with them was cancelled. I will be looking into whether the fact that they still hold my card details breaches GDPR but I strongly advise using extreme caution when considering any dealings with this company. Absolutely disgraceful.

25 November 2019
Unprompted review
Cure & Simple logo

Reply from Cure & Simple

Hi, So sorry to hear this. I have emailed you in the hope of resolving this.

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