Not Real Entertainment 

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Rated 1 out of 5 stars

With reference to my Order ID: 26071909120758. Their whatsapp help centre is ridiculous. They took 15k from me for over a month back and nobody has even bothered to respond with live tracking details... See more

Rated 1 out of 5 stars

I Brought an Alan Koch Resort fit Airweave shirt from Culture Circle 3 months back. It was Rs 4K priced and was a loose fit Oatmeal colour shirt. I received the product after 2.5 months of waiting. Yo... See more

Rated 5 out of 5 stars

I wanted a dior Sauvage perfume from a long time so i tried this marketplace. after placing the order i got the notification that the shipping would take 18-20 days. however it was shipped after 25day... See more

Rated 4 out of 5 stars

I faced severe difficulty while placing my order through the app, the payment gateway was not able to process my payment quite a few times. Later I placed my order through cash on delivery. I understa... See more

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  1. Corporate Entertainment Service

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(155)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good overall experience

Experience was great, the team helped throughout the order process and the watch received was very neatly and properly packed. Also got them in such a low price. Finally added to the circle

4 February 2026
Unprompted review
Rated 1 out of 5 stars

No response from customer service team

I had placed an oder expecting an overnite delivery, To my surprise that wasn't the case. Its been a fortnight and the order has not been delivered. I had placed the order for gifting it to my niece who was going back to australia. There is no sign of the order for almost a fortnight now and no revert from the customer service team on whatsapp.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Do not engage with this brand

I have placed an order in which I have spent around 5k INR. The website said that my expected delivery date is around 21st Jan but the order never came.

I then get a mail that my order has been delayed for about a week. A week later my order is still not dispatched, I then go to whatsapp support and as everyone said that is a bot that gives generic replies. I asked it to cancel my order, and it moved the conversation to an agent where no one arrived obviously.

A few days later my order has updated to "scheduled for pickup" and then I get an update from delhivery that the order has been cancelled by the merchant.

Now my 5K is stuck, I could not get hold of them for my refund as the support is shit, I will be escalating this with my credit card company and will be filing a dispute with cyber fraud too.

DO NOT BUY FROM HERE.

11 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible service been more…

Absolutely terrible service been more than one month since i have ordered my shoes and irs paid for . The whatsapp bots dont reply and give u the same automated message all d time. They wont even cancel ur order or give u a refund absolute scam . Never order from them again

2 January 2026
Unprompted review
Rated 1 out of 5 stars

They never delivered

I placed an order on 12th January and it has now been 42 days with no dispatch, no update, and no resolution.
There is no real customer support at all. You are never connected to a real person—only chat bots that send the same generic replies again and again.
I have been emailing and messaging them daily, and every time I receive vague responses with zero action.
No shipment details, no timeline, no accountability.
This is extremely frustrating and unprofessional for a brand claiming to be premium.
Order delayed, money stuck, and no human support. Would not recommend.
Now app shows my order is delivered in banglore and i live in mohali, punjab.
Received calls again fake promises.
100% scammers confirmed. Moving to court for help now.

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Don't get scammed like me

Don't get scammed like me. Don't fall into their sale tactics. They sell fake products and won't offer a refund.
I ordered due to the shark tank hype. Received a fake pull over worth 8600rs.
Just imagine how many thousands they could easily trick.

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Delivery support

I was facing an issue with the delivery, so I contacted customer support. They assisted in resolving it and the product was delivered.

10 January 2026
Not Real Entertainment logo

Reply from Not Real Entertainment

Thank you for sharing your experience. We’re glad our customer support team could assist you and that your delivery was successfully completed.
We truly appreciate your patience and your feedback—it helps us keep improving.

Rated 1 out of 5 stars

I would not even give it a 1 star…

I would not even give it a 1 star rating. It deserves a rating in minus , there are just making out money on the name of shark tank and supplying legit fake products to the people anf making them fool there is no certificate of authenticity and even the product that i received look like a fake lowest of all the first copy of the product even . Dont order anything from this site . There customer support system is zero . Everything they claim is fake . And its defined a fraud website and there should be a legal action against them.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Issue resolved through coustomer support assistantance

I was facing an issue with delivery so i contacted with coustomer support team they assigned in resolving it and the product was delivered.

25 December 2025
Not Real Entertainment logo

Reply from Not Real Entertainment

Thank you for sharing your experience with us. We’re glad our customer support team could assist in resolving the delivery issue and ensure your order was successfully delivered.
We appreciate your patience and your feedback—it really helps us improve.

Rated 5 out of 5 stars

Need to work on customer support rest i…

Need to work on customer support rest i like their collections.

10 January 2026
Not Real Entertainment logo

Reply from Not Real Entertainment

Thank you for sharing your feedback with us. We’re glad to hear you like our collection, and we appreciate you pointing out the areas where we can do better.
Improving our customer support is a priority for us, and your input helps us work towards a better experience.

Rated 1 out of 5 stars

FRAUD, INAUTHENTIC AND CHEAT

They have the worst customer service, or are maybe just hiding a complete fraud under the gambit of poor customer service. They're selling inauthentic products claiming their own authentic checks and what not, whereas they are blatantly selling knockoffs at the price of original. Further, for a return of mine, the item has been sent back to them, but over a month has passed and no refund received.

27 November 2025
Unprompted review
Rated 1 out of 5 stars

It’s a Sacm guys

It’s a Sacm guys , there is no customer care at all.
I ordered New balance 9060 from them , it’s more then a month today , and i have got no response/ update from them.

18 January 2026
Unprompted review
Rated 3 out of 5 stars

issue resolved with customer support

Extremely disappointing and unacceptable experience. The product I received from Cultural Circle appeared to be counterfeit, despite carrying what looked like an authentic label. This was highly misleading and raised serious concerns about the legitimacy of the platform. Any retailer that cannot guarantee product authenticity should not be selling such items. I strongly warn others to be cautious before purchasing from Cultural Circle. Very bad experience — not recommended to anyone.

However, I would like to mention that I eventually received a full refund. A representative named Harshit from Cultural Circle support assisted me with the return and refund process. I appreciate his effort and support in resolving the issue

18 January 2026
Unprompted review
Rated 1 out of 5 stars

Pure scam

Sent me a different-sized sneaker and never exchanged it. They wasted months of my time saying they will exchange it. It's been 2 years and 8 months since this experience, and I've never received any exchange. or refund.

17 January 2026
Unprompted review

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