CTT - Correios de Portugal Reviews 

Zero stars. They stole my box after hiking Camino Portuguese. All my memories GONE. Specialty items GONE. TERRIBLE customer service. 12 calls, 100$ in call fees, prepaid postage Gone. I know where it was stolen because I tracked it until they cut off the tracker. Will NOT return to Portugal. Shame shame shame.

I ordered an item online but had a few issues with the delivery because a middle company decided re-label the package, but not copy the whole address. Thank you to the CTT mailman that noticed it and lifted the bad label to read the original. Great service.

On the Thursday I ordered an item online. CTT sent me an email with a tracking number and an expected day of delivery being Friday. They don't give a time slot, so you have to wait in all day. At 14:00 my phone rings. When I answer, the caller hangs up. Then my tracking status changes to No delivery: Recipient did not answer. I call the number back and they hang up. Five more times I call and they never pick up. CTT didn't make any attempt to deliver at my home I had to wait until Monday to pick up my item in town at a CTT collection point. The package shows a signed stamp indicating non delivery as of 13:40 of the Friday. The phone call to me at 14:00 was obviously so they could say they tried. This is a terrible service and the delivery personnel are not honest towards the customer. That Friday I also received a letter from CTT informing me that a package I posted in September 2022 and that was returned from its German destination had had two attempted deliveries at my home in January 2023 (not true as CTT never attempted delivery at my home in January 2023) and was now at the Dead Item Warehouse in Lisbon. They were requesting I pay for a delivery otherwise they will sell the item off at auction. Yet another example of dishonesty towards the customer. CTT are a horror show, avoid at all costs if you actually want something delivered properly.

Terrible company. The people delivering often pretend they've tried to deliver to your house by calling you, hanging up then not answering when you try to call back. This has happened a few times. They claim they ring on the doorbell but never do.
It's down to bad management - the delivery people see they can get away with not going out to make deliveries by showing they made a phone call as evidence they tried. An easy way to avoid doing their job.

Unprofessional company, takes 2 months to let the customer, that they lost a important document. They received the returning envelope from Royal mail, in April 2023 to let us know that last week. They are using the blaming card, saying is Royal Mail that lost my wife's passport.. when I called Royal mail customer service, they confirmed to me that they returned the document to Portugal, after few days my wife called the CTT customer service, they said they are processing it. Now they are give us 42€, do you know how much cost the Passport? And the time waste. My wife, have to be off work to go to the consulate to apply for new passport.

This is a lesson learned for me and mu wife. It is our fault for believing that CTT, would deliver without any issues at all. Thank you for your bad service without quality at all.

The main issues when parcels returns to Portugal, it takes long to be processed. Last time I have sent some clothing for my wife from UK, CTT wanted me to pay €90, and said my items are coming from China.

Terrible service. Takes forever

I sent medicines to my father on 17 May. From England and it reached atPortugal
at custom service on 20 May the relaesd it on 30 and it's still in inward CTT Portugal. Very rubbish service and got me disappointed. I will never usthis service again

Tracking ID RN691843549GB

Every package is late. Packages will sit in a warehouse for a week without being moved. How can a delivery company be so incompetent?

It was bad experience with a such courier company, not trusted. I’ve been ordered from sweet care pharmacy which is supposed to delivered to me on 14 March 2023, until I’m writing this complain it’s not delivered and complete 3 months since I ordered. I tried to contact customer support and they replay me with a promise to contact me for information about my delivery situation, but they didn't replay me again. 110.70€ I’ve lost because of CTT and Sweet Care Pharmacy refused to return my money back because they said it is in transit, they have to get it back to return my money.

Incredibly bad. I had bought a re-delivery to their drop off point. They "attempted a delivery" at a time the point was closed. I later got an email saying "delivery failed- addressee not available". Silly.
The other package was scheduled to be delivered "till 19:00" never came. No email.
I did not get either of the packages. They were returned to sender.

Paid for tracked parcel delivery and cannot track it on the website. Customer support says that they can't help.
Delivery was supposed to arrive today, and CS tells us to "wait, the parcel should arrive on time", yet they cannot tell where the parcel is exactly.
Avoid if possible.

They could not find the correct address and did not bother to phone me on my mobile. A waste of space

I have a registered mail from Belgium stopped.
I have a normal mail from Netherlands stopped since 3 days ago.
Both are normal letters, no packages.
On the tracking of the Belgium and Netherlands Post, both have arrived country of destination, and don't move since than.
Contacted CTT by phone to ask what's happening.
They told me letters are on the way. I've asked if they came by plane. Yes. I asked how is it possible for a letter to be flying since 3 days ago.
They told me they don't know.
I asked normal delivery times for international post: 3 days to deliver. I asked to receive: they don't know.
The situation is so catastrophic they thrust international posts to deliver portuguese post, but they don't even know their own delays.
Completely disaster. A complete shame.

Incompetence, useless, should be banned to operate. Problem on every delivery that ends in their hands, most will end with them trying to rip your pockets.
Use them comes expensive, time consuming, mentally and physically grueling.
There is a very high chance that If you finally get your parcel or mail you don’t need it anymore or you are already in trouble for items that have specific date.
My last experience still not sorted. Still waiting for it.
Just avoid them at all costs. Unfortunately sometimes it gets in their hands and there’s nothing you can do, rather than not send anything at all.

I ordered a book from the UK.
Used the web service to provide the documents.
I was charged:
2.08 Euros import duty +
12 Euros (!) for their customs processing charge.
They were previously charging 5 Euros, which I thought was excessive. I guess they realise that they can charge anything they like.
It is classic monopolistic practice.
How can this be justified?

Nb: I also made a formal complaint to CTT’s regulatory body

Absolutely ridiculous, there is a parcel coming in, that I have already payed tax, and now its stuck on customs, and they want to force me into paying tax one more time in order to reclaim it, plus the price to retrieve it. Absolutely thieving scum of a company

At home all day, i get wrong post for another address delivered. Yet they send back my electric bill to EDP.
So EDP send me an email saying CTT returned it. Do i want to use another address.

Your workers need to do the actual job they are paid to do. Deliver the mail to the correct address, stop posting other peoples mail in my mail box.

The staff are very poor and do what they want, when they want. They all should be fired, this is not the 1960's.

In Portugal using a VPN online.

I'm totally dissatisfied with CTT in Portugal. While ordering anything with CTT delivery - every time a nightmare. The timeslot is a day, so you have to stay the whole day at home. If you're out for 5 mins and they come - they don't call you, just go away immediately with a note. There's no phone# to catch the courier on the way back. Sometimes they don't deliver on the signed day (what if you have an urgent order) - they don't care, wait and stay at home another whole day.

One of the worst brands in Portugal. They were given a monopoly by the state and have only invested in creating fake customer care. A sham of a company. They lost a package of mine and lied about what happened.

When i demonstrated WITH PROOF that their reply was fake they did nothing and repeated the same fake answer

I had an incoming Amazon parcel, stood at home to receive it.
11:25 rings my door, I grab my keys and my jacket to go receive it.
11:26 there is no1 already at the front door and the package is marked w/ absent.
They don't even try to call the phone number on the package, it's a joke. If you don't want to work, that's fine, but give the spot to someone who does want.
It's unreal, the amount of unprofessionalism.
The delivery girl could not wait, nothing more than 60sec. Are the Portuguese workers on CTT paid by the delivery?

Such an awful service, nonsense.