CTT - Correios de Portugal Reviews 

I send a parcel to Madeira and it got stuck in customs in Lisboa and they wanted 150 euros to pick it up, extremely ridiculous. Tried to get in touch with them so many items and had no luck until 2 month after they decided to send my parcel back to me moving on 2 months and I’m still waiting for the parcel to arrive. Lost the goods and my insurance. Bear in mind I send this parcel at the beginning of April.

Painful customs clearing process, customer service did not even know how meant most of the questions, terrible service! Hard to get hold of them online and on the phone!

Ihave been waiting for a letter from the British Inland Revenue regarding a refund of Income Tax. The letter has only just arrived (18 July) and was posted in England on 16 JUNE. It has taken the Portuguese CTT ONE MONTH to deliver this letter to my Caixa !! I now cannot claim my Tax rebate on line as there was a 3 week limit from the date of the letter to allow me to claim on line. The Tax Authoritiy now states that a cheque will be sent to me within the next couple of weeks (I wonder if that will ever reach me!!) If it does arrive, I then have to send it back to my bank in England and hope that the Portugal CTT actually do their job in delivering it to England !! I have absolutely NO confidence in this service as this is not the first time that I have had to complain about the late and/or loss of my mail. Why this is allowed to continue is beyond my understanding. Lies, deceipt and failure to deliver important mail must surely be a criminal act?

I can't give them 0 stars. If your parcel is sent on Friday the ctt express, chargef as such, should be called CTT Centro da Trapalhada e da Treta ie. Mess and Lies Center. Even in Asia they send parcels on Saturdays and don't try to find excuses. These guys are pathetic a nd I even have a ctt bank account too! Totally unprofessional!

If I could give 0 Stars, I would. My family has sent a parcel over to Portugal from the UK at the end of November so it can arrive to us before xmas however we have not received it until February! I understand it is a busy period however CTT stated they had the wrong address, they did not, they tried to deliver more than once, no they did not, I work form home, no one ever showed and they kept lying! The parcel was about to be returned back tot he sender, what a joke, I had to keep calling and calling and begging for this not to be returned. They would not allow me to get the parcel myself from the depot! Finally after the stressful weeks and xmas with no gift, it arrived 3 months late.

Now, waiting for a parcel that is on week delayed and customer support is offering no help and constantly telling me ''issue at the warehouse', how is it possible someone in my block got a CTT delivery but I did not ??? Liars and very very bad service making me thing I cannot purchase anything online anymore without knowing the carrier because I will do my best to avoid CTT in the future but guess what, this is out of my hands so will not be ordering online in Portugal because of CTT.

I DO NOT RECOMMEND IT TO ANYONE.

Currently awaiting a call-back from a manager due to a 6 day delayed package, which has been in transit for over 3 weeks! Order date June 09th 2022,, Today(July 1st 2022) after reaching Customer Support for Tracking(after 3 calls yesterday(no resolution)), where call has been cut, provided incorrect information and advised of delivery of package, advised attempted delivery, to then be told "Ohh Issue in Warehouse", always contradictive information provided.
Offered to even drive to depot to collect as delivery drivers seem incapable of simple deliver(warehouse less than ten minutes from where it is to be delivered)
Customer Support do not seem capable of dealing with the issues raised with service & packages seem to be lost or resent back to sender due to incompetence.

I should get a package from Germany, i never recive any information where i cam piclup the package. I have the tracking number, but everytime when i call the cst Support they take the number put me on hold and hang up the call. So its not possible to get any information and i feel like they joking. Its a sucked
company that give a fk on customers. Try never to use CTT postal services. Its an bad idea if you are not a portugese. Feel like discrimination and also racist.

I send a registered parcel and I was given a tracking number. They lost my parcel in the half way and haven't trace my parcel yet.They don't bother to search .

Legal criminals. Mafia at its finest. They steal abd steal right in your face. When you call them they have the nastiest attitude thid lady Edna on the English line is very nasty. Via email they tell me not to contact them about my package and wait for notifications which in two months i never got. Now they are saying they dont know where my package is. This should be illegal. I would like to know how i can get back the money i spent!! Also the money i paid them to clear my package!!

А month of waiting, they don’t contact on their own, as a result, my parcel was sent to the wrong address and they don’t want to solve the issue.

I'm leaving this here in case someone is trying to do business with them. I have a package that is supposed to be trying to be delivered since yesterday to my house. Nothing has arrived yet, no one has tried to contact me and the agents are ignoring me in all social media. The office says they can't help and they have not contacted me after I made 2 different requests. I believe there was no attempt of delivery, but because the package was out of SLA, they had to give an excuse.

A friend ordered two gifts from UK to me, CTT promised 2 week delivery, ITS BEEN ALMOST A FULL MONTH DELAY! CTT is the only mail company I've been having issues with! beside the outrageous prices! This is a joke of a company

Terrible terrible service. Absolutely abysmal

Shame on these fools. Over a month - SITTING. Could you imagine having to rely on this service for a BUSINESS? OMG - You would be Bankrupt immediately! THIS IS A NATIONAL DISGRACE. Over ONE MONTH waiting for my package. KARMA will do what it does... but it won't help my package NOW. NEVER AGAIN WILL I ALLOW ANYTHING TO BE SENT TO ME THROUGH CTT.

For packages sent within Portugal and EU, the CTT service works quite well and I have never experienced a problem. But when a package comes from outside the EU, it is an absolute nightmare to get it through CTT customs!

I have never experienced an organization that is so dysfunctional! I feel sorry for the postal workers because they have to deal with the angry customers, when the real problem is that the top managers have made an impossible system.

It took nearly 6 weeks for my box of clothing to be processed, and it might have taken several months if I had not aggressively pushed them from every angle I could think of. When I finally received the package, CTT customs had not even opened it to check its contents, so it had just been on a shelf waiting for 6 weeks.

I will never have anything sent to Portugal from outside the EU again if they use CTT to deliver the package!

If you have also made this mistake, then you should seriously consider if it is worth growing an ulcer and decreasing your life by several years to try and get the package through CTT customs, or if you should simply let the package go back to the sender.

There is not much point in contacting CTT customer service through their web-site, because they don't do anything.

If you want to make a formal complaint about CTT, then use the website "livroreclamacoes pt" instead, but you should still not expect much to happen. This also informs the government's postal regulator ANACOM for their statistics - but unfortunately they don't really do anything to punish CTT's management.

I wish CTT customs would do the same as every other postal service in the civilized world: Charge a small fee of e.g. 10 Euro per package to do the customs processing, and demand payment from the recipient upon delivery of the package. This would fund a larger customs department that could handle the work-load, so the packages could be delivered quickly.

Allow me to jump in the fray of despondent and annoyed people who monopolize this forum.
I am a tourist traveling Europe on my motorcycle, I unfortunately was celebrating my birthday in Portugal and my son sent me a pair of motorcycle gloves from Canada. Lets call it what it is, they were hijacked and held for ransom in Lisbon by CTT. These gloves are leaving the country so import duty is clearly not warranted. Further to this I had to fill out a ridiculous form designed for residents and citizens as it does not accept my Irish nor USA address or phone numbers. Finally I was forced to use the holiday apartment address, an acquaintance's phone number and was told I had to pay thirty five percent import duty at the multibanco, surprise surprise only Portuguese cards accepted, got that sorted same acquaintance. I wonder if people from Portugal who go on vacation, buy a house, open a local bank account and get a local phone because it appears they want me to do that for the three weeks I am here, hmmmm. Needless to say, their phones do not work, their emails do not work and my gloves are still being held and it has not only cost my son an extra twenty five dollars for express post having them arrive in five days, me three hundred dollars to extend my stay thinking stupidly they would be released once I paid the ransom, plus the ransom money and I leave without them. I see piracy is still alive and well in this country. It has soured what was a lovely part of my trip. So in conclusion, do not use CTT, in my humble opinion it is nothing more than state sponsored theft. A class action law suit might be in the making if everyone could get together.

If only we could use another company for the same services, we would. They don’t care much about doing a good work because they know they are the only service provider. In Portugal this is normal behavior.

Oh god this is the worst delivery company I have ever used. They will lie about trying to knock on your door. I've waited in for 3 days where every day they have lied and said they tried to deliver but I wasn't there. It's really upsetting.
CTT will charge you extra for their failure to deliver and if you don't pay they will auction stuff off in one of their quarterly auctions of undelivered goods.
I genuinely hate this company more than nestle. Mostly because this company has the audacity to lie to me after I gave up activities to stay inside to receive my package.
Do anything you can to avoid.

Rubish worst service ever 0 stars. After paid and waited 3 months without being delivered I had to pay again Portuguese costume called ( alfandega ) and they haven't delivered as I had someone all day home waiting for the parcel as they lye saying they attempt to deliver only once . After 3 months on waiting they haven't attempt to redeliver and sent my parcel back to uk....( aldraboes ) be careful so no get scammed by them crap services