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3.2
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I booked a trip through CTPH Tour via Viator.com and they made a mistake by putting me on the wrong boat excursion where I was forced to partake (you can't get off a boat once it leaves). I asked for a full refund for a trip I didn't want to go on (not to mention wasted time!) and they only gave a partial refund, which Viator accepted on my behalf without my consent.
Buyers beware, this company only cares about money!
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