CTEK Reviews 

1,108
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 310 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and excellent functionality of the products, noting their reliability and effectiveness for various vehicle maintenance needs. The customer service team consistently receives commendation for being helpful, responsive, and going above and beyond to resolve issues, often providing replacements or free parts. However, some customers also noted instances where products developed issues or stopped working after some time, such as mode buttons failing or units ceasing to function. Despite these occasional problems, the company's strong warranty and responsive support often led to satisfactory resolutions, including replacements.

What people talk about most

Product

Clients share positive opinions on product, highlighting their reliability, functionality, and overall... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the impressive, world-class... See more

Quality

Users describe positive interactions with quality, often highlighting the reliability and robust construction... See more

Service

People report positive experiences with service, often describing it as amazing, excellent, and outstanding.... See more

Staff

Reviewers mention positive feedback about staff, highlighting their excellent, personable, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have a 6 year old D250SE that was acting up. I filed a report with the tech support line. I quickly received a reply asking for specific additional information. I replied with said information. Leo... See more

Company replied

Rated 5 out of 5 stars

The BMW dealer said I needed a new battery, and that I should buy a battery maintainer/trickle charger for the new battery. I decided to buy the CTEK MXS 5.0 NA, which was recommended for BMW's AGM... See more

Company replied

Rated 5 out of 5 stars

I had my charger go out on my race car. I contacted customer support and was given exceptional service. I received an Email from Leo who responded quickly with questions then solutions. Leo then advis... See more

Company replied

Rated 5 out of 5 stars

I have had Chargestorm connect since 2019. First version one, and after moving version two. Both function well. There were initially some connection problems, but it was solved to satisfaction. What i... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. Car Accessories Store

Written by the company

CTEK - Maximizing Battery Performance! Maximizing Battery Performance isn’t just a slogan – it’s right at the heart of everything we do and every product we make. It means we push the boundaries of research and development to bring new battery charging technologies to the market. Our customers expect nothing but the best from our products, whether they’re using them at home, in the workshop, as an essential part of their day-to-day work, or even at the race tracks.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,108)

371 reviews in the last 12 months

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Rated 5 out of 5 stars

This product is a fantastic find

This product is a fantastic find! It's reasonably priced, making it accessible for most budgets without compromising on quality. The product is exactly as described, and its usefulness cannot be overstated. I've found it to be incredibly practical and efficient in meeting my needs. The attention to detail is impressive, and the performance is on par with more expensive alternatives. If you're looking for something reliable, well-made, and at a fair price point, this is the perfect choice. Highly recommended!

19 November 2025
CTEK logo

Reply from CTEK

Thank you for your review and feedback

Regards
CTEK

Rated 5 out of 5 stars

Easy online ordering with an accurate…

Easy online ordering with an accurate shopping/feature guide. Quick shipping. Great product, second purchase from CTEK. Would buy from again in the future.

22 November 2025
CTEK logo

Reply from CTEK

Thank you for your review and feedback

Regards
CTEK

Rated 5 out of 5 stars

Premium Customer Support

I've used CTEK for years, for all my bikes and cars, always worked flawlessly. In addition CTEK customer support just proved itself to be truly premium - swift, competent and generous assistance. I could not be more impressed.

10 December 2025
Unprompted review
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Reply from CTEK

Thank you for your review and feedback

Regards
CTEK

Rated 5 out of 5 stars

Leo's response to my product search…

Leo's response to my product search question was prompt, professional, and helpful. They provide high quality products and service.

9 December 2025
Unprompted review
CTEK logo

Reply from CTEK

Thank you for your review and feedback

Regards
CTEK

Rated 5 out of 5 stars

I’ve had the MXS 5.0 for 4 years but…

I’ve had the MXS 5.0 for 4 years but have only had to use it on 3 occasions.When I went to use it last week it wouldn’t power up.Did the usual checks I then contacted customer support.After sending the proof of purchase and serial number they approved a replacement.All within 2 working days.Fantastic customer service and many a company could do with having a look at how Ctec does things and implement it in their own operations.Well done Ctec and Thankyou.

9 December 2025
Unprompted review
CTEK logo

Reply from CTEK

Thank you for your review and feedback

Regards
CTEK

Rated 5 out of 5 stars

Well designed and thoughtful products…

Well designed and thoughtful products for battery maintenance.

Have found the actual procedure for battery charging and maintenance to be as predictable and reliable as promised. The illuminated stepwise battery testing, charging and maintenance steps of the mxs 5.0 made for a successful outcome.
This experience with the mxs 5.0 allowed for an easy decision to also consider the CS Free unit for my other cars and for the freedom to have a safe and portable battery booster should I ever need it in the future.

20 November 2025
CTEK logo

Reply from CTEK

Thank you for your review and feedback

Regards
CTEK

Rated 5 out of 5 stars

Top Tier relationship customer service


Leo was able to send me a replacement part that they didn't sell. That is top tier relationship customer service! Why would I go anywhere first with service like this?

4 December 2025
Unprompted review
CTEK logo

Reply from CTEK

Thank you for your review and feedback

Regards
CTEK

Rated 5 out of 5 stars

Service exceeds expectations

First time in 10 years a CTEK device (a Battery Sense) stopped working for me.

When attempts to fix the problem proved vain, CTEK is sending me another device to test instead — even though they do not manufacture it anymore.

4 December 2025
Unprompted review
CTEK logo

Reply from CTEK

Thank you for your review and feedback

Regards
CTEK

Rated 5 out of 5 stars

CTEK is my go-to charger provider!

CTEK is my go-to charger provider. I must’ve had five or six units over the last 10+ years in different locations and with different cars. CTEK also does a great job of warranty support and Customer Service. Keep up the great work!

3 December 2025
Unprompted review
CTEK logo

Reply from CTEK

Thank you for your review and feedback

Regards
CTEK

Rated 2 out of 5 stars

Poor Quality Accessory cables

Poor Quality Accessory cables
I purchased 3 CTek cables from Halfords Trade acct
2 comfort connectors (166622 ) and 1 extension (549800 )
The cables themselves were stiff hard plastic. Not impressed with CTek quality compared to the Chargers themselves which have soft pliable cables. Price paid for these cheap quality cables from CTek is very poor. I have 2 CTek chargers but no longer impressed by their quality which has gone down hill.

I Note CTeks response about use of PVC and all their reasons. However my soft cables on both chargers have lasted for years without issue and soft cables are easier to manage. Excuse not accepted, will go elsewhere henceforth. CTek can do better!!

23 November 2025
Unprompted review
CTEK logo

Reply from CTEK

Thank you for taking the time to share your feedback. 

We are very sorry to hear that the accessory cables didn’t meet your expectations. We understand how frustrating it can be when a product doesn’t match the quality you expect.  

Our comfort connectors and extension cables are designed with durability in mind.  Using PVC reduces accidental cable damage from twisting or pulling, prevents the cable from tangling around hot or sharp engine parts and holds the shape better when laid out during charging. Although the use of rubber cables would be softer and more flexible, they would be easier to pinch or cut.

Additionally we also consider the longevity of our product. Battery chargers are often exposed to temperature changes, fuel, oil and other solvents which PVC is more resistant to, and, is less likely to harden and split unlike some rubber cables.

We do appreciate your feedback and will forward this to our product quality team. We are always evolving our products and looking to improve the quality, durability and reliability.

Regards
CTEK

Rated 5 out of 5 stars

Brilliant product and great company

I have 5 of their products and they are all very reliable and simply work.

One did develop a minor fault and CTEK replaced it FOC no quibble

27 November 2025
Unprompted review
CTEK logo

Reply from CTEK

Thank you for your review and feedback

Regards
CTEK

Rated 5 out of 5 stars

Warranty claim

Had a warnty claim right at the end of the warranty period. Dealt with with no fuss or quibbling, brilliant service

19 November 2025
Unprompted review
CTEK logo

Reply from CTEK

Thank you for your review and feedback

Regards
CTEK

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