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CSSBuy Reviews 655

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TrustScore 4 out of 5

4.2

e-Commerce Service
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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the timely and polite assistance provided without hassle. The service provided is often described as excellent, with consumers noting the efficiency, ease of use, and fast shipping times. However, some customers also noted issues with the shipping calculator often charging more than expected, and some found the service fees to be very high or inexplicable. A few other people also felt that customer service was unresponsive or had difficulty with English, leading to misunderstandings and dissatisfaction.

What people talk about most

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Staff

Reviewers mention positive feedback about staff, with many describing agents as the "best" and expressing... See more

Service

Reviewers highlight positive aspects of service, with many praising the fast support, successful refunds, and... See more

Delivery service

People report ambiguous experiences with delivery service, with some reviewers praising fast shipping times... See more

Price

Consumers find price to be ambiguous, with many reporting unexpected charges and hidden fees, such as a $60... See more

Reviews shaping this summary

Rated 4 out of 5 stars

fast shipping time. BUT shipping calculator is bad and they will always charge 20-50 dollars more. they need to fix it asap beacuse sometimes i just get paranoid. Other than that the service is great... See more

Rated 5 out of 5 stars

I bought dozens of different vintage ballpoint pens through cssbuy, so a bit unusual compared to almost everyone else seemingly buying only clothing items. My experience was honestly insane. Th... See more

Rated 5 out of 5 stars

I recently bought a gaming laptop and told them not to open the original box and to put protection on it. The laptop arrived very well protected and I was very well attended to and I wanted to thank t... See more

Rated 5 out of 5 stars

My experience with CSSBuy was really smooth. Their customer support replied on time, were polite, and helped me with everything I needed without any hassle. They made the whole process easier and gave... See more

Company details

  1. e-Commerce Service

Written by the company

Your #1 Shopping Agent, based in Hangzhou, China. Purchase billions of products with a few clicks. B2B and B2C support. We connect our customers worldwide to millions of sellers in China!

Contact info

4.2

Great

TrustScore 4 out of 5

655 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good

Good, i like so much

24 January 2025
Unprompted review
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Reply from CSSBuy

Thanks for your positive feedback!

-Zoop

Rated 5 out of 5 stars

Good

CssBuy is very good because it is reliable and is always very fast, but the shipping could be fairer, especially for those who have been buying for a long time like me, because there are some very expensive shipping costs.

14 November 2024
Unprompted review
CSSBuy logo

Reply from CSSBuy

Thanks for your positive feedback!

-Zoop

Rated 5 out of 5 stars

It´s pretty good

It´s pretty good, fast and very attentive.

13 November 2024
Unprompted review
CSSBuy logo

Reply from CSSBuy

Thanks for your positive feedback!

-Zoop

Rated 1 out of 5 stars

I would rate them negative stars if I…

I would rate them negative stars if I could. After choosing the SAL line from China to Canada, after two months of getting the run around from their agents on where the package is, I see my package is no longer traceable.

6 December 2024
Unprompted review
CSSBuy logo

Reply from CSSBuy

Dear user, I'm very sad to hear about that! If your package is lost, you are eligible for partial or full compensation! Please contact us on Discord to know more.

Rated 1 out of 5 stars

I requested that my orders be sent

I requested that my orders be sent, one of them was on the 27th of last month and until today it has not been sent. I REQUEST SHIPPING ON TODAY'S DATE OR I WANT MY FULL REFUND INCLUDING PRODUCTS WHICH THE SUPPLIERS DO NOT ACCEPT RETURN.
I don't want to know, this is absurd, all the items are already in the warehouse and they still take 7 days to ship?????
If you disappear with my money or don't send it in two days, you will see the court case you will take.
Now it's explained why everyone stopped using CSSbuy
Parcels id: P241127920600 and P241205535410
I WANT SOLUTION TODAY OR CANCELL EVERYTHING AND REFUND 100% MY MONEY

5 December 2024
Unprompted review

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