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CSSBuy Reviews 655

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TrustScore 4 out of 5

4.2

e-Commerce Service
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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the timely and polite assistance provided without hassle. The service provided is often described as excellent, with consumers noting the efficiency, ease of use, and fast shipping times. However, some customers also noted issues with the shipping calculator often charging more than expected, and some found the service fees to be very high or inexplicable. A few other people also felt that customer service was unresponsive or had difficulty with English, leading to misunderstandings and dissatisfaction.

What people talk about most

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Staff

Reviewers mention positive feedback about staff, with many describing agents as the "best" and expressing... See more

Service

Reviewers highlight positive aspects of service, with many praising the fast support, successful refunds, and... See more

Delivery service

People report ambiguous experiences with delivery service, with some reviewers praising fast shipping times... See more

Price

Consumers find price to be ambiguous, with many reporting unexpected charges and hidden fees, such as a $60... See more

Reviews shaping this summary

Rated 4 out of 5 stars

fast shipping time. BUT shipping calculator is bad and they will always charge 20-50 dollars more. they need to fix it asap beacuse sometimes i just get paranoid. Other than that the service is great... See more

Rated 5 out of 5 stars

I bought dozens of different vintage ballpoint pens through cssbuy, so a bit unusual compared to almost everyone else seemingly buying only clothing items. My experience was honestly insane. Th... See more

Rated 5 out of 5 stars

I recently bought a gaming laptop and told them not to open the original box and to put protection on it. The laptop arrived very well protected and I was very well attended to and I wanted to thank t... See more

Rated 5 out of 5 stars

My experience with CSSBuy was really smooth. Their customer support replied on time, were polite, and helped me with everything I needed without any hassle. They made the whole process easier and gave... See more

Company details

  1. e-Commerce Service

Written by the company

Your #1 Shopping Agent, based in Hangzhou, China. Purchase billions of products with a few clicks. B2B and B2C support. We connect our customers worldwide to millions of sellers in China!

Contact info

4.2

Great

TrustScore 4 out of 5

655 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Paid 88€ for a haul through CSS Buy

Paid 88€ for a haul through CSS Buy. Got two pairs of low-quality, undersized Asics and an Eric Emanuel short that was supposed to be XL and came in S.
They ignore my messages and offer no compensation. Avoid this scam platform – they don’t care once they get your money.

They now claim they “don’t sell anything” – even though they accepted my payment, shipped the items and confirmed everything.
Classic scam tactics. I’m going full chargeback.

9 July 2025
Unprompted review
Rated 4 out of 5 stars

fast shipping time

fast shipping time. BUT shipping calculator is bad and they will always charge 20-50 dollars more. they need to fix it asap beacuse sometimes i just get paranoid. Other than that the service is great and shipping time is very very fast.

8 July 2025
Unprompted review
Rated 1 out of 5 stars

I paid ¥4500 for an iPhone via CSSBuy, got a fake replica. Full proof – insurance denied.

I’ve been using CSSBuy for a while and never had issues — until now. This time, I placed my biggest order ever: an iPhone costing over ¥4500.

I paid for:

Full video inspection (QC)

Air column protection

Shipping insurance

Here’s the video CSSBuy recorded in the warehouse, showing a legit working iPhone:
🎥 Warehouse QC video – real iPhone shown

When the parcel arrived, I unboxed it and found a cheap plastic replica. No internals, no screen, just a fake shell:
🎥 Unboxing video – shows fake replica
🎥 Close-up of the fake device

I contacted CSSBuy immediately. I was calm, respectful, and provided everything: photos, videos, even timestamps.

Their response?
❌ “You didn’t record from the moment before opening the box”
❌ “This could be a scam”

They denied the insurance claim — even after I proved that the device I received is not the one shown in their own QC video.

I’ve spent a lot of money and trusted CSSBuy. But their insurance only works if you record an unboxing video perfectly from the start — otherwise, you're on your own, even with proof.

⚠️ If you’re planning to buy expensive items using CSSBuy, be warned: their “insurance” may not protect you.

I lost ¥4500 and received nothing but disrespect and blame. Don’t let it happen to you.

26 June 2025
Unprompted review
CSSBuy logo

Reply from CSSBuy

I apologise for the experience you had. However, you have clearly not followed our insurance policy, so it isn't a fault of the policy as you claim it is.

Here is a snippet from our policy: "An uncut unboxing video that starts recording before you unpack your parcel must be provided to claim a compensation based on damage. You must contact us within 3 days of the delivery date to claim this form of compensation. If not, CSSBuy reserves the right to refuse your insurance claim"

The unboxing video you provided starts after the package has been opened, therefore it is impossible to verify whether the items you unpack actually arrived like this.

Our packaging CCTV footage as well as our Quality Check footage confirm that we have shipped the real phone, and that we do not have any "replica" phones laying around in our warehouse.

In order to fight fraud, we need to be strict with our policy. If you had followed it, we would have refunded your parcel.

Regards,
Zoop - COO

Rated 1 out of 5 stars

Scammers

Scammers, dont trust them.

After paying and getting my package sent out, it stopped getting updates. Contacted them on disord and they made me wait nearly a month with random excuses like "The airline's dismantling and sorting has been affected, because of the AMS ground service moving warehouse, so there is a bit of delay, involving some of the goods are delayed. Please wait patiently for the further updates soon.". After making me wait a month they refunded 1/3 of the package value not including shipping??

Stay away from them.

EDIT: These guys had the nerve to reply to me saying my package has probably been already delivered. It has NOT. Stay away from them.

18 June 2025
Unprompted review
CSSBuy logo

Reply from CSSBuy

Hi there, unfortunately it was a massive issue with shipping as the AMS warehouse was moving to a new location, which is something we cannot control. Most parcels have been shipped out and have arrived by now, I hope yours has arrived safely :D If it did, I'd appreciate it if you can follow-up on your review.


-zoop

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