i had a non fault claim which was dealt by crystal ,, it was nice smooth and hassle free ,, will recomend to others . communication , professionalism and the replacement vehicle everything 10 on 10
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Amazing customer service Very well experienced staff Very highly recommended I’ve used crystal few times all my claims was handled very well instead of waiting for ur insurance company No Ace... See more
The worst minicab hire company with worst car and service.Do not use them they not return your deposit never.They will tell you when you going to return the car you don’t give as notice 14 days befor... See more
Was told I will be getting paid out November 2024. Still up until now I have not received anything. All I keep getting is promised call backs which never take place. I have to keep calling and chasing... See more
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Company details
Information provided by various external sources
Who We Are Crystal Claims Management provides a complete and comprehensive accident management service for people who have been involved in a road traffic accident. Our aim is to provide a hassle free process in a non-fault accident where you can simply sit back and relax while we do all of the heavy lifting. With over 10 years of experience in the accident management industry we aim to provide a seamless journey from the day you call us to the end of the claims process. For more information on how we work, you can always contact us or go through our FAQ's online. Our Ethos At Crystal Claims, our focus has always been to provide our clients and business partners with the highest possible level of customer service through honesty and trust. We are able to provide a quality range of hire vehicles to taxi/private hire licensed vehicles to get you back on the road as soon as possible. Why We Are Different To provide the best assistance we offer: A Dedicated File Handler 24 Hrs Support 24 Hrs Recovery & Storage Taxi/Private Hire Specialist We Can Visit You Immediately Assistance With All Paperwork Immediate Replacement Vehicle
Contact info
208 Sebert Road, E7 0NP, London, United Kingdom
- 02085198600
- info@crystalcm.co.uk
- www.crystalcm.co.uk
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exellent service
i had a non fault claim which was dealt by crystal ,, it was nice smooth and hassle free ,, will recomend to others . communication , professionalism and the replacement vehicle everything 10 on 10
Stay away from these crooks
Stay away from these crooks! They are there to steal your money!
Extremely Disappointing and Fraudulent…
Extremely Disappointing and Fraudulent Practices – Avoid at All Costs!
I had the worst experience with Crystal CM. After filing a claim with them, not only did they fail to pay out what was owed to me, but they also went ahead and charged me additional fees without my consent. This is nothing short of a scam! Their customer service is absolutely dreadful, and they’ve shown no accountability or willingness to resolve the issue. They have taken my money and refused to provide the service I paid for, leaving me frustrated and out of pocket. I strongly advise anyone considering working with Crystal CM to steer clear. They are untrustworthy, deceptive, and do not follow through on their commitments. Please take your business elsewhere and avoid getting scammed like I did!
Be aware guys they’re big frauds
Be aware guys they’re big frauds. Never ever trust em they’re big scammers specially their boss İrfan. Hope it help you guys to make your decision wisely.
FROUD COMPANY
FROUD COMPANY. It's a scam company. Instead of helping you they will bite you. They do froud including their Boss Irfan. Never Ever go with this company.

Reply from Crystal Claims Management
Claim
Was told I will be getting paid out November 2024. Still up until now I have not received anything. All I keep getting is promised call backs which never take place. I have to keep calling and chasing. Definitely would not recommend.

Reply from Crystal Claims Management
Excellent
Excellent customer Service by excellent and professional team
Good work on my claim
The worst minicab hire company with …
The worst minicab hire company with worst car and service.Do not use them they not return your deposit never.They will tell you when you going to return the car you don’t give as notice 14 days before you return and this 14 days notice is not mentioned in the contract so you 100%will lose your deposit given
After a terrible accident I contacted…
After a terrible accident I contacted this company and a lovely young lady dealt with my claim. She was very reassuring and sympathetic and explained all my options. If you have an accident I would definitely recommend you come to this company
they are very helpful and excellent…
they are very helpful and excellent service
Very helpful
Very helpful, quick and efficient, would definitely recommend.
Very good service my claim was done in…
Very good service my claim was done in 3 weeks which is very good friendly service looks forward again
Amazing customer service and service
Amazing customer service
Very well experienced staff
Very highly recommended
I’ve used crystal few times all my claims was handled very well instead of waiting for ur insurance company
No Acesss fee to be given
Was given a pco car straight away whilst my car got recovered
Circus Claims not Crystal
Lol.
THESE BRUDDAS ARE BOOKY AF.
Embarrassment and shambolic do not go. Heads up u heard if first, some caravan tryna run a business. All Paigons
Excellent service
Excellent service, very helpfully made me feel stress free
The staff is the best and they have…
The staff is the best and they have helped me with my claims as no one else would have and the fee was excellent.
amazing service,i had an accident and…
amazing service,i had an accident and was very shaken up.i didnt now what to do.the staff was very helpful they advice and took the responsibility on themselves.quick and efficent service and was very pleased with my outcome.thank you crystal claims
I had to use crystal claims management and they delivered!
I had to use crystal claims management to aid me in my claim. My claims handler was fantastic. The service I received was second to none, with updates with my case and quick responses to my questions.
I hope No one has to experience the trauma I did, but if you are in a situation like I was and need the help and guidance to get the fair result, I would highly recommend Crystal Claims Management.
Top guys honest and reliable
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