I've been using Crystal Central for about 10 years now to purchase awards for our an annual conference our non-profit has. They do quality work and always get the product to me on time. And they work... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
Customer service! Easy ordering process, and the delivery was on time. Can't ask for anything more. The most important thing for me is that I can use a previous order and duplicate it, which is GREAT... See more
Company replied
This is our second award ordered through Crystal Central. Design and ordering are super easy. Proofs come back fast allowing for quick processing of order. The award shows up beautifully packaged.... See more
I've used them before, always elegant, classy and beautiful work. I had excellent help from the staff and they were so patient since it seemed like we had so many changes and updates. They are just st... See more
Company replied
Company details
Written by the company
Engraved Crystal Awards, Crystal Gifts and Crystal Plaques for Every Occasion
Written by the company
- EXCLUSIVE CRYSTAL DESIGNS
- A multitude of award and gift ideas With samples designed by the experts.
- FREE ENGRAVING
- Free deep-etch engraving For all awards and plaques.
- FASTER DELIVERY SERVICE
- Your order will be at your doorstep Within 72 hours using EXPRESS service.
Easy Ordering & Quick Delivery
Great selection of products, each award 100% customizable to your own.
Enjoy rush service with delivery within 5 days.
Contact info
600 Summer Street Suite 601, 06901, Stamford, CT, United States
- (855) 855-2288
- orders@crystalcentral.com
- www.crystalcentral.com
4.9
Excellent
7K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product choices and ease of ordering
Excellent product choices, ease of ordering and custom design, fast delivery.
10 April 2026
This company is responsive to requests…
This company is responsive to requests for quotes, edits/changes to design. The product we received was excellent and we look forward to doing more business with them in the future.
10 April 2026
Reply from Crystal Central
We’re glad to hear the process was smooth and that communication around quotes and design updates worked well for you. It’s great to know the final piece met your expectations.
We look forward to working with you again.
— Crystal Central Team
Reply from Crystal Central
So glad to hear the piece turned out beautifully and that it arrived quickly.
— Crystal Central Team
Great Experience
7 April 2026
Reply from Crystal Central
We’re glad to hear you had a great experience—it means a lot to us.
Thank you for taking the time to share your feedback.
— Crystal Central Team
The product was simply beautiful!
The product was simply beautifully rendered! This is my third item I've purchased from your company.
12 March 2026
Reply from Crystal Central
We’re so glad to hear the piece turned out beautifully—it’s always great to know it was so well received.
We truly appreciate your continued support and look forward to working with you again.
— Crystal Central Team
I ordered something for our Pastor’s…
I ordered something for our Pastor’s retirement and when I got it I was very impressed by the quality and detail of it! Thank you so much Crystal Central!
3 April 2026
Reply from Crystal Central
We’re so glad to hear the piece made such a great impression and that the quality and detail stood out to you. Thank you for your kind words—we truly appreciate it.
It was an honor to be part of your pastor’s retirement recognition.
— Crystal Central Team
The gift was very lovely but the print…
The gift was very lovely but the print on there was kind of small. I was a little disappointed in that but other than that it was absolutely beautiful beyond my expectations.
3 April 2026
Reply from Crystal Central
Thank you for sharing your experience—we’re glad to hear the piece turned out beautifully and that you were happy with the overall result.
We also appreciate you pointing that out about the print size—that’s helpful feedback for us.
— Crystal Central Team
Nicely done and good material
3 April 2026
Excellent service and quality
Excellent service! Crystal Central made several revisions to ensure we were happy with the customization before printing. We like the fact that they send a mock-up each time so we know exactly what we were getting. The quality is immaculate, genuine crystal. Was not disappointed with delivery.
2 April 2026
Reply from Crystal Central
We’re glad to hear our team was able to work through the revisions with you and make sure everything felt just right before production. The mock-up process is something we put a lot of care into, so it’s great to know it helped you feel confident in the final piece.
It’s also wonderful to hear the crystal quality and delivery met your expectations.
— Crystal Central Team
Great company
This was an excellent experience, from ordering to product review. It was very simple to complete. I will always choose this company and highly recommend it to anyone seeking an award.
1 April 2026
Reply from Crystal Central
We’re so glad to hear the entire experience—from ordering through the proofing process—was simple and smooth. It’s great to know everything came together just as you expected.
Your recommendation truly means a lot to us, and we look forward to working with you again.
— Crystal Central Team
Customer service
Customer service! Easy ordering process, and the delivery was on time. Can't ask for anything more.
The most important thing for me is that I can use a previous order and duplicate it, which is GREAT! don't need to start from the beginning. Thanks for keeping a record of orders.
1 April 2026
Reply from Crystal Central
We’re so glad to hear our customer service stood out to you—that truly means a lot. It’s great to know the ordering process was easy and that everything arrived right on time.
We’re especially glad the ability to reuse a previous order made things more convenient—that’s exactly what we aim for.
— Crystal Central Team
Outstanding service
Prompt, professional, seeing before production… I was very pleased. I will b ordering from you guys again!!!
1 April 2026
Reply from Crystal Central
We’re so glad to hear the process was prompt and professional, and that the proofing step worked well too. It’s great to know everything came together just right.
Glad to hear you’ll be ordering again—we look forward to working with you.
— Crystal Central Team
Much Thanks - Always Professional Business I Can Count On
The prompt response and quick turnaround time for a quality product.
1 April 2026
The website was very easy to navigate
The website was very easy to navigate. The overall quality of the products is superb. In conclusion the customer service was precise and friendly.
2 April 2026
Unprompted review
Reply from Crystal Central
We’re glad to hear the website was easy to navigate and that the quality of the product stood out. It’s also great to know our customer service was clear and responsive throughout the process.
— DIY Awards Team
Reply from Crystal Central
We’re glad to hear the product, delivery, and service all met your expectations. It’s great to know everything came together smoothly.
— Crystal Central Team
It came out exactly as designed
It came out exactly as designed, and we were extremely happy with it when arrived. The person we gifted it to said it was the nicest thing anyone ever gave him.
9 March 2026
Reply from Crystal Central
We’re so glad to hear the crystal award turned out exactly as designed and that you were so happy with the final piece. It’s especially meaningful to hear how much it meant to the recipient—hearing it was one of the nicest gifts he’s received means a lot to us.
— Crystal Central Team
I was given until Friday to update my…
I was given until Friday to update my order or approve the order by that evening, I sent my changes in, just to be informed that they had already sent the order in to the processing stage!! Unfortunately there was nothing that , I could do, because order-was already processed!! However I was given a 20% off my next order!!The gentleman name was Tim and he proudly informed me ,he was the only one there working.There was no one to talk to because he made the decision!I assume . I informed him that he shouldn’t be in charge of nothing, because he was nasty from the beginning of the first conversation!!!I guess this complaint will probably go back to him first!!Well if it does, Tim you need more customer service TRAINING!!Now my TROPHY is wrong and I can’t do anything about the situation!!Thanks , but no THANKS!!!
25 March 2026
Reply from Crystal Central
Dear Cora:
Thank you for reaching out. There might be some miscommunication on the “re-order” process.
We have reviewed the details of your order and the subsequent communication with our team. We would like to clarify the timeline of your order processing:
• Wednesday 03/18 @ 9:50pm: In response to your re-order request, we emailed you the artwork and the LINK to place the order if artwork was approved AS IS.
• Wednesday 03/18 @ 10:05pm: You placed the order using the LINK provided and replied with OK.
• Wednesday 03/18 @ 10:48pm: Per our standard protocol, we consider the artwork was approved “AS IS”. The order was released to production and we emailed you the ETA confirming what we did.
• Friday 03/20 @ 2:23pm: You requested further changes. Because the order had already been produced based on your prior approval, any further modifications are classified as a replacement.
While we understand that realizing a change is needed after production has started is frustrating, we must address the nature of your interaction with our staff. We strive to provide a helpful and respectful environment for both our customers and our employees. The use of abusive or derogatory language toward our team members is not acceptable.
We aim to treat every customer with professional courtesy, and we kindly ask for the same in return. Please be advised that if this standard of communication cannot be maintained, we will be unable to fulfill any future orders for you.
We have noted that a 20% discount was offered for a future replacement. If you wish to proceed, please let us know, provided we can move forward with a professional dialogue.
Best regards,
Daniel Xu
Managing Director
Crystal Central LLC
Jeremiah 29:11 Service to Humanity award
The quality of the award. I think there should be an award or discount for those who continualy buy.
25 March 2026
Plaque for Minister of Music…
The piece we had made for our Minister of Music was beautiful! And, we got it sooner than planned.
26 March 2026
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