CROWNHILL GARDEN FURNITURE Reviews 

550
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable sales staff for providing clear information and maintaining excellent communication throughout the entire purchasing process. Buyers appreciate the smooth ordering experience and the flexible approach when arranging suitable delivery dates. Reviewers also highlight the highly efficient installation service, noting that the professional teams arrive on time, work diligently, and clean up all packaging afterward. Many people are extremely pleased with the sturdy build, attractive design, and overall high quality of the pergolas. Consumers strongly recommend this reliable business to others looking to enhance their outdoor garden spaces.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire process. Customers... See more

Product

People report absolute delight with their product choices, highlighting the modern look, high standard, and... See more

Service

Reviewers highlight positive aspects of service, noting that the entire process from ordering to installation... See more

Delivery service

Customers had positive experiences with delivery_service, expressing widespread satisfaction and appreciation... See more

Order

Users describe positive interactions with order processes, highlighting a simple and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company have been fantastic from start to finish. The customer service and customer care is wonderful. Kim and Lee kept me informed about the pergola i purchased by phone and email. Passage of... See more

Rated 5 out of 5 stars

Absolutely brilliant all round customer service , from initial enquiry speaking to Kim . To me changing my order 24 hours before delivery where Lee got back to me . No delay in install date , Greg +... See more

Company replied

Rated 5 out of 5 stars

We purchased the Nova Titan 4m x 3.6m pergola for above our pond. The service was brilliant, advising on concrete pad sizes and what levelling could be achieved on site. Crownhill patiently waited u... See more

Rated 5 out of 5 stars

Best cost effective pergola. Jack and Greg did a fabulous job installing it despite rain on the day. We really appreciated their knowledge and expertise regarding this. There was a delay in delive... See more


Company details

  1. Garden Furniture Shop
  2. Carport and Pergola Builder
  3. Furniture Store
  4. Garden
  5. Hot Tub Store
  6. Outdoor Furniture Store

Written by the company

Premium quality rattan garden furniture, aluminium patio sets, aluminium pergola's, all weather fabric garden furniture , and much more. We stock many brands of garden furniture including Nova Outdoor Living, Leisuregrow and Bramblecrest with a huge display at our Enfield showroom open 7 days a week.


Contact info

4.9

Excellent

TrustScore 5 out of 5

550 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(550)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent purchase and installation experience.

Kim was extremely helpful throughout the decision process, giving advice and recommendations from first hand experience. We also visited the showroom and were able to see the product and ask questions for an interactive dialogue, which helped to firm-up our choice . On the day of installation, Radek and Max arrived fully prepared and worked in a truly friendly and professional way. They achieved the assembly and installation in a very good time and stopped along the way to consult with us and demonstrate options to get our preferred result. They are all great people and with Kim and the guys, we are overall highly delighted with the experience from start to finish.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company brilliant fitting service

All I can say is wow from going to the store to and order the pergola and having it fitted. The fitting team Radek and Max were very professional and friendly from start to finish. They did an excellent job, very clean and tidy workmanship. Would highly recommend

20 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Aluminium Pergola

Fantastic experience with this company. Initially Kim was very helpful over the phone. Lee managed to sort us a delivery date that worked for us and the two guys who delivered and assembled were fab. Radek and Max were efficient, speedy and made it look a breeze. Absolutely over the moon with our pergola and it looks amazing in our garden. Would definitely recommend this company, fantastic service A1 😊

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customers

We ordered a garden set which was held in storage for us until we were ready. We were struggling to achieve a dedicated delivery day due to work commitments but Lee sorted us a weekend slot which was perfect for us. Radek and Max the delivery guys were prompt, very polite and friendly and assembled the furniture for us with ease taking away the packaging for a small fee but worth it. Our furniture is to a very high standard and has completed our newly re landscaped garden. Would high recommend this company, Kim, Lee and Tommy always happy to help.

13 April 2025
Unprompted review
Rated 5 out of 5 stars

New Thor pergola…

I recently purchased my second pergola from Crownhill garden furniture. We visited the showroom and was assisted by Kim who was great, we purchased a Thor pergola as this fitted the space we had available and it looked great- we asked for the delivery and installation to be delayed by a couple of weeks and just as requested Lee contacted us on the date we requested and arranged the delivery and installation the following day. Radek and Max turned up on time and installed the pergola and heater professionally and without any problems- they bolted it down and removed all the packaging leaving our garden as they found it. Overall a great company who I have no problem recommending to anyone considering purchasing a pergola in the future.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Prompt and efficient company

Just had new garden furniture arrive today. Furniture was very good quality and the two guys that brought it and assembled it were very efficient and polite. ( Radek and Max). Would definitely use this company again.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

We initially found them online and began communicating over the phone. We were so impressed with the furniture that we decided to visit in person. Lee, Kim, and Tommy were some of the most helpful salespeople we've ever encountered—absolutely outstanding service. They kindly stored the two pergolas we purchased until we were ready for delivery. Radek and Max handled the delivery and assembly yesterday—they’re absolute machines! Non-stop, professional, and efficient. We would highly recommend this company without hesitation.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Quality!

Outstanding Service and Quality!
We recently had a garden corner set and pergola delivered and assembled, and we couldn’t be more pleased with the experience! Radek and Max were absolutely fantastic throughout the entire process. They arrived on time, were incredibly professional, and paid attention to every detail during the assembly. The quality of the garden set and pergola is top-notch, and it’s clear that they take great pride in their work.
From start to finish, everything was seamless. The delivery was prompt, and the assembly was done with precision and care. Radek and Max made sure everything was perfect before they left, even offering helpful advice on maintenance.
We’re thrilled with our new garden setup and highly recommend this service. Great products, excellent service, and wonderful people! Thank you again, Radek and Max!

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Bramblecrest firepit sofa set

I was a bit worried ordering from a company I'd seen on the Internet but there was no need. The communication was brilliant with Kim and Lee reassuring me my order was on the way.
I did have to chase for a delivery date but after this the company immediately arranged delivery.
The two men who delivered the furniture, Radek and Max, were very professional and kept me informed about their time of arrival. I paid the £40 for them to put the furniture together and take away the rubbish, well worth it.
The furniture is gorgeous and I'm so pleased with it.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Crownhill Garden Furniture - Excellent service and Pergola installation

Ordered a large aluminium Pergola from Crownhill Garden Furniture but unfortunately it was out of stock and shipping was unavoidably delayed. Kim at Crownhill Garden Furniture was super knowledgable about this product and kept me informed of the delays. Received a call from Crownhill Garden Furniture that it was back in stock and it was delivered and installed the following day by Radek and Max.
Great communications from Kim at Crownhill Garden Furniture and Radek / Max were very professional with the installation showing great pride in their work and checking everything was absolutely perfect and that I was satisfied with everything before they departed.
Well done all at Crownhill Garden Furnitue I would highly recommend.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

First class service from start to finish

We bought an aluminium corner set from crownhill. They were much cheaper than our local stockist for the same item, but I must say we were very impressed with their whole approach. Kim handled our queries and questions over the telephone really well and nothing was too much trouble. They delivered to East Yorkshire no problem and for an extra £40 the furniture was assembled and all packaging taken away. Brilliant value! Special thanks to Radek the delivery driver, who kept us informed on Eta on the day, was extremely polite, and did a great job of putting it all together. Wouldn't hesitate to recommend them to anyone.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

I do not think you could get any better…

I do not think you could get any better service. Radek was friendly, professional and very helpful. We ordered a garden "egg" chair and when it arrived it would not fit through our door, but he was willing to literally take doors off to help us get it through the house and into our back garden. I got the impression; nothing was a bother to him. Considering I think he just drove approx. 3.5 hours and still had more deliveries to do after ours, that is very impressive. A credit to the company.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and professional service

Radek was friendly, professional and very efficient. He rang ahead to let me know when to expect him, cleared up all packaging and mess after he’d finished and was lovely and smiley the whole time despite a very long drive on a hot sunny day! Very pleased with our new garden furniture and the service we’ve received. Thank you.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

I have no hesitation in recommending…

I have no hesitation in recommending this company. A friendly, experienced and knowledgeable team offer a super fast and efficient service. All comms are handled by Kim who responds immediately to any query or request, and the fitting team Radek and Max were wonderfully warm and efficient. Within 2 weeks we had visited/measured/ordered and had installed our large 8 x 3m pergola. Wow what a service, and finished product is fantastic and gives us the perfect inside/out space to compliment our home.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Really happy with the Pergola we…

Really happy with the Pergola we purchased. The minute I contacted the company, Kim was extremely helpful, not only did she reach out straight away but she also helped answer any questions I had. Radek and Maciek came to install it and they were both very efficient and helpful. I would definitely recommend the company!

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Pergola & furniture

I bought a pergola and furniture but I wasn’t ready for installation. The company kindly kept my order until I was ready for installation.
Thanks to radek&max for arriving promptly and installing my pergola. All waste was cleared and the area was left tidy, a great job all round.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Purchased a Nova Titan Pergola from…

Purchased a Nova Titan Pergola from this company. Got a super deal, best price around and included a free patio heater. Ordered on Wednesday, and delivered and installed on Friday - amazing service. Definitely felt like this was a family business really focussed on customer service which is hard to find these days. Kim was really helpful when placing the order, and the delivery team who fitted the pergola (Radek & Max), were thoroughly lovely guys, such hard workers. They put everything together and bolted the pergola down to porcelain slabs for a really affordable price unlike other companies who we had researched are charging really high prices for assembly and bolt down. This was a big deciding factor for us and i'm so pleased we went with this company, exceptional service from beginning to end. Radek and Max really knew their stuff and attention to detail when considering things like which way the louvre roof opening would work best for the way the sun comes over our garden. Really great guys. Thrilled with our new pergola and heater and would recommend this company 100%

14 March 2025
Unprompted review

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