Crowd Street Reviews 

162
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I’ve had horrible experiences on CrowdStreet. Despite investing in the most trusted vendors there, all of my investments have done terribly. They all fell short even in year one from their commitment... See more

Rated 1 out of 5 stars

They don't properly vet the companies presenting offers on their platform. I've lost the original equity invested on 2 out of 4 deals and am uncertain how the last two will close out. These are high... See more

Rated 4 out of 5 stars

4 areas for improvement 1. Enable holding funds in a pre-paid account so that deals can be funded quickly 2. DO NOT enable "INVEST NOW" until the presenters have presented their presentation. Q&A... See more

Rated 1 out of 5 stars

If you'd like to lose your investment money, this is the place to go. I invested in 4 Crowd Street multi-family projects about 3 years ago and 2 of them have completely collapsed and lost 100% of my m... See more

Company details

  1. Investment Service
  2. Financial Consultant

Written by the company

Crowd Street is a leading platform for direct-access private market investing. The company offers a carefully selected marketplace of alternative investment opportunities that have historically only been available to a small group of people. In addition to providing advanced tools, research, and insights to help investors confidently explore these exclusive opportunities, Crowd Street is also building a member experience rooted in trust and experience – working to further bridge the gap between investment opportunities and our members' financial ambitions. Learn more at https://www.crowdstreet.com/.


Contact info

1.8

Poor

TrustScore 2 out of 5

162 reviews

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Replied to 21% of negative reviews

Typically replies within 2 weeks

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1.8

All reviews

(162)

27 reviews in the last 12 months

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Rated 1 out of 5 stars

Gave them a shot and they blew it....avoid

After laboring through the verification process (which is done through VerifyInvestor.com, which is VERY problematic), I made an offer on an investment, but finally had to retract and close my account due to an extremely unpleasant experience with their customers support (Reed L). I inquired with their about how the investment would be funded (the minute details that are missing from the FAQs), and instead of a professional explanation, I got a very patronizing and disrespectful reply. The problem being that funding with their investment partner required WAY too many moving parts (wiring to a bank, which then wires to another bank and so on). Apparently, this lack of 'integration' is common throughout their invesment partners. They really need to work on this and make the whole process more efficient. They certainly have some attractive offerings. But, I'm happy to do my investing with other, more professional platforms.

01-Feb-2022 Update: in response to CS reply below. Since the time I posted this review, I have learned much too much about CS and its dubious business practices! (search "Investors: Be Careful Walking Down CrowdStreet"). There is no way in hell I will ever give these guys my money. Never!

23 June 2019
Unprompted review
Crowd Street logo

Reply from Crowd Street

Hi Andrew,

We apologize for the frustration you encountered when submitting an offer back in 2019, but we appreciate your honest feedback regarding the experience. Based in part on feedback such as yours, our team has been focused more than ever on providing stellar customer service, and it remains a top priority for us moving into 2022. In addition to hiring additional resources and improving response times, we have also improved our processes and expanded Help Center content (https://crwd.st/HelpCenter) to meet investor expectations. We realize these improvements don’t change your past interactions with us, but we hope this sheds light on the progress we have made.

Thanks as well for your feedback regarding the funding process—we acknowledge that the process is less than ideal, and it’s something our Customer Experience team is working to improve. CrowdStreet is a direct-to-investor Marketplace, meaning that investors are directly investing with the sponsor into the asset. Since we cannot pull funds from your bank account to send to the sponsor, investors must work directly with their bank to send funds. Additional funding information can be found in this FAQ on our website: https://crwd.st/FundingAnInvestment

It sounds like you no longer have an account with us, but if we can be of additional assistance, please email help@crowdstreet.com, and be sure to mention our exchange here on Trustpilot.

Thank you,
CrowdStreet Customer Relations

Rated 3 out of 5 stars

Reasonable to use but even if you…

Reasonable to use but even if you express high interest in an offering before its made available, the best deals close before any regular people can get access to them.

7 June 2019
Unprompted review
Crowd Street logo

Reply from Crowd Street

Hi Brian,

Thanks for your review, and we appreciate your feedback on participating in high demand deals. While some offerings can become rapidly filled, each investor's offer receives a timestamp as soon as they have completed their documents, and CrowdStreet allows these investors to access funding instructions in that order. If the offering becomes oversubscribed, investors who do not complete their documents promptly will be moved to a waitlist, while the investors who have completed documents have the opportunity to fund. Ultimately not all investors who submit offers will be able to invest in an offering that is oversubscribed. Investments are finalized on a first-to-fund basis from among the offers where investors completed documents soonest. For more information on participating in high-demand deals and an overview of the oversubscription process, please see these FAQs: https://crwd.st/HighDemandDeals & https://crwd.st/FAQ-Oversubscription

Regards,
CrowdStreet Customer Relations

Rated 3 out of 5 stars

Deal Performance

Platform is very easy to use. I would like access to the status of closed deals that compare actual results to their original projections

31 May 2019
Unprompted review
Crowd Street logo

Reply from Crowd Street

Hello Joe,

Thanks so much for your review (though we hope you'll consider a higher star rating as you get more familiar with our platform). We do track performance of closed, fully-realized deals from our Marketplace, and we publish those results immediately as more offerings are realized.

You can see those results here:
https://www.crowdstreet.com/marketplace-performance/

If you have other questions regarding Marketplace performance or current offerings, please don't hesitate to reach out to our investor relations team: ir@crowdstreet.com

Best wishes,
CrowdStreet

Rated 5 out of 5 stars

CrowdStreet is Leading the Way

I have invested 190K in 5 deals in about 5 weeks through CrowdStreet. I have also invested through some of their competitors. CrowdStreet's online platform is second to none in terms of ease of use, information delivered and efficacy. Breadth of deals has been very good with representation across many different sectors with attractive potential returns. Responsiveness from their investor relations department has also been timely and informative, making you feel more comfortable with your investments. Based on what I have seen thus far, it would appear that CrowdStreet is the industry leader in the online crowdfunding CRE space. The only negative I have experienced thus far is not being able to participate in an over-subscribed deal that I thought I was in on. You have to be on your toes to get into the top deals. I have little doubt based on the performance of this company in all other respects, that they will likely figure out a way to address this issue going forward

17 May 2019
Unprompted review
Rated 5 out of 5 stars

Great for accredited investors

CrowdStreet is a great platform for real estate investment opportunities for accredited investors. They do good vetting and due diligence of sponsors and offerings, though you will still need to do your own due diligence based on your investment objectives and risk tolerance. I love that you can just print the webpage of any offering to get a good summary; that they have no fees or profit cuts for investors, and that they help facilitate and track your on boarding for investments. Once you are invested, they have a forum for the sponsor and all investors, though I do not see much activity for some of my investments. They continue to be my “go to” platform of choice and I am an active user.

29 April 2019
Unprompted review
Rated 4 out of 5 stars

Good choice of investments with…

Good choice of investments with simplified detail information.Lately it is difficult to reach someone on phone when you are filling out documents if there is questions and information need about sponsor.Would like to have chart of performance of all investment on their website.They had one 2 yrs ago.
I have used them for last 2 yrs and will continue to use them.

5 April 2019
Unprompted review
Rated 5 out of 5 stars

We have invested in 6 projects through…

We have invested in 6 projects through CrowdStreet over the past 18 months. Real estate was an area we had really not allocated dollars in as part of our investment strategy. The platform enabled us to invest in a variety of projects with a reasonable financial commitment per project ($25-50K) versus having to have $250K and up to be able to invest in these type of projects. The CrowdStreet platform is educational, informative and user friendly. The staff have been nothing but responsive whenever we have a question or need clarification. Time will ultimately tell if we picked great projects but so far we are doing very well and receiving returns on our investments. Thank you, CrowdStreet!

17 February 2019
Unprompted review
Rated 5 out of 5 stars

I have been investing with Crowdstreet…

I have been investing with Crowdstreet since early 2018. They are very professional, and seasoned real estate professionals. I started to receive distributions on time per proforma. The number of investors has grown very quickly and frequently, you need to act within 24-48 hours in order to participate in their offerings. I intend to continue using their platform. I have recommended them to associates and do so without hesitation.

16 February 2019
Unprompted review
Rated 5 out of 5 stars

Good platform, great team

I have been investing through their platform for the last two years and it has been a great experience. The team is responsive, accommodating, and seems to deeply care about the quality of projects that come on the platform. On the neutral side, I have not seen an exit on my investments - so cannot comment on how the projected numbers line up with the actual returns.

16 February 2019
Unprompted review

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