Croma Reviews 

In short i can say worst service.

I have purchased chimney from store and at the time of buying they agree on everything like Installation core cutting etc. now they denying to core cut. I did it now from side and now waiting for 4 days for installation.

I had to stop my furniture work due to this.

Very bad service not expected #Chroma

I purchased a Siemens washing machine along with an extended warranty from Croma Vesu, Surat. For the past two months, I have been regularly following up regarding a repair issue with my washing machine, but the problem still has not been resolved.

Every time I contact customer support, I am assured that the repair will be completed soon. However, no concrete action has been taken. Recently, the representative I spoke with informed me that the Siemens service person handling my case has stopped answering my calls and is not responding to my messages.

I purchased the extended warranty expecting reliable support and timely service. Unfortunately, even the Croma team has informed me that they are not receiving the necessary assistance from Siemens. This raises a serious concern about why extended warranties are being sold if customers cannot receive proper support when they need it.

The continuous delays have caused significant inconvenience and frustration. Even today, I received another message asking for three more days to resolve the issue, despite the fact that I have already been waiting and suffering for over two months.

I sincerely request your help in resolving this matter at the earliest. I would appreciate prompt action so that my washing machine can be repaired without any further delay.

I booked a washing machine at Croma Udupi on 31st May,2026. I was informed that it would be delivered on 1st June, which I agreed and accepted without any discussion. On 1st June, I did not get the machine, instead, to my utter surprise, received a message late in the evening that the product is delivered whenthemachinewas notyet delivered. I tried reaching out to the showroom, but could not connect. Then I connected with the Toll free number and lodged a complaint. On 2ndJune, again tried reaching out the showroom but no response. Then, I had no option but to visit the showroom. The showroom in charge or Store Manager, who refused to share his name, I asked him how is it possible that when the material has not left your premises, how can such a message be shared. He once says it is Croma mistake and then suddenly changes saying Croma is not at fault, then says we don't know how this message is shared. I have been an ardent fan of the TATA Group and hence used to make all my purchases from Croma. With such pathetic support I advice everyone to avoid purchasing any item from Croma. Poor service.

Excellent Service

I am extremely disappointed with the customer service at Croma Anna Nagar showroom.

I purchased a Panasonic AC on 28/05/2026 and was promised delivery on 30/05/2026. However, till now the product has not been delivered and there has been no proper update or resolution from the showroom team.

This delay and lack of communication have caused inconvenience and frustration. Such service is not expected from Croma. Kindly treat this as a serious complaint and arrange immediate delivery with a clear status update.

I have purchased 50 inch croma TV it has been 3 days I am chasin croma for Installation. They just say we have raised your ticket and you will get revert. Engineer who was assigned gives false comitment but does not come. He says now I am not in that area. I will come when I will in that area. Already three days My Tv is just lying the living room amd now they are saying our engineer is on leave will come after 2-3 days. Worst experience after sales service.

While I visited India I bought two Hitachi AC for my house on 10th May from Croma- Gandacircle- Vadodara. after buy in less then three days one of them stop working and since than I chase for my refund and they said it will be issue by Hitachi not croma.
All Indian I would like to request do not buy anything from CROMA as the staff are not helpfull as well as customer service. boycott Croma.

Dear Sir/Madam,

I am writing to express my profound disappointment and dissatisfaction regarding the highly unprofessional and discourteous experience my family and I recently encountered at your store while purchasing two mobile phones from Croma.

During our visit, we had approached the store for the exchange valuation of my existing mobile device. Mr. Rahul Shiyan took possession of my phone under the pretext of evaluating its exchange value and simultaneously suggested that we explore washing machines available in the store. While we were occupied in another section, we inadvertently forgot to collect the phone from him before leaving.

What is deeply concerning and unacceptable is that despite having complete possession of my phone and our contact details, Mr. Rahul Shiyan neither made any effort nor displayed the basic courtesy to contact us and return the device. Such negligence reflects an alarming lack of responsibility and customer ethics.

Furthermore, when I repeatedly attempted to contact Mr. Uzair, the Oppo salesperson, the following day, my calls were deliberately ignored multiple times. This only aggravated the situation and caused unnecessary stress and inconvenience.

When we eventually visited the store to retrieve the phone, Mr. Rahul Shiyan appeared reluctant and hesitant to personally return the device. Instead, he asked Mr. Uzair to be absent when we reached, and only after my brother escalated the matter by speaking with Ms. Zarine Shah did Mr. Rahul finally come forward to hand over the phone.

What was even more disappointing was the complete absence of accountability, professionalism, or even a simple apology from either employee. Such behavior is not only disrespectful to customers but also severely damages the reputation and trust associated with a reputed brand like Croma.

I must state unequivocally that the conduct displayed by both Mr. Uzair and Mr. Rahul Shiyan was utterly unacceptable, careless, and highly unprofessional. Any responsible employee would have immediately contacted the customer to ensure the safe return of a personal device rather than retaining it without communication. Their actions reflected gross negligence and a shocking disregard for customer service standards.

I sincerely request the management to take this matter seriously and initiate appropriate corrective action. Employees displaying such irresponsible behavior should certainly not be considered for promotions or positions of greater responsibility until they understand the importance of professionalism, integrity, and customer care.

I hope this complaint is addressed with the seriousness it deserves and that necessary measures are implemented to prevent other customers from enduring such an unpleasant experience.

Very disappointed with Croma’s products and after-sales service. I purchased a Croma 1.5 Ton AC just 2 years ago, and after reporting a complaint on 30 April 2026, I have still not received a proper resolution even after one month and multiple follow-ups.

First, the technician came after 15 days saying the fan motor was faulty. Then after another 10 days, he returned and said the PCB was faulty instead. Now Croma says the PCB for a 2-year-old AC is unavailable and they cannot repair it. Instead, they are forcing me to buy a new AC where they will only cover 30% of the cost and I have to pay the remaining 70%.

This is not my first bad experience with Croma. I also faced serious delays with washing machine installation and refrigerator repair due to “part unavailability.” I had to hire local technicians myself after waiting for weeks.

I have purchased many products from Croma including AC, fridge, TV, and washing machine, but almost every appliance has created issues along with terrible customer support.

At first, Croma products may seem cheaper compared to other brands, but now I understand that cheaper products often mean cheaper quality as well. Poor durability, unavailable spare parts, and weak customer support make the experience extremely frustrating.

Overall, a very poor experience with Croma products and customer service. Customers deserve better support after spending so much money.

Not happy the customer service ,i raise the chat but the cannt help they putting the chat on hold unnecessary agent name is asif and tried to connect over the call they are not transfer the call ...after 30mins i get the confirmation you installation done before 2june ,bad service ..my concern is i want to change the addrss for installation and not happy the service with croma ..after to they mark the product deliver back to back facing the issue .

Bad experience with recent
I have purchased led in 11 month ago and then I complained about led now till I am not getting led back and got with defective piece
I am still not getting my refund or led
I will may be go to consumer court

Had placed a order for Diakin ac with advance payment and after 20days with countinous follow up the product is still not delivered as they say due to labour shortage.
I regret my decision of buying from croma , only buy if you have all the time in the world to do follow ups with them

The Croma, Miyapur has delivered defective cooler on 20-05-2026 as the water pump is not working. Defect notices have been informed to Croma. But, inspite of repeated follow up, no action has been taken by Croma to either set right the problem or replace the defective cooler. To utter distress, even the response of Croma is very poor as no proper response is received.

Further, to utter surprise their service partner will close the service request without visiting and without rectifying the defects.
My sincere appeals to customer to desist buying Croma brand products keeping in view the worst quality and after sales service

Dear Team, I have ordered 24 Liters Personal Air cooler with Motorized Vertical louvers (4 way air deflection louvers White) from Tata Neu app on 12 th April 2026 and I have received the order on 13th April 2026. The model number is CRLC24LRCA175004. So it has a 1 year product warranty. We are facing the issue of cooling after use of 2 to 3 weeks. So I have raised the issue with Tata neu team and we have not received any mail from them. They have informed me that they will call back me within 72 hours after I have raised the issue with their help desk so I have waited but there is no call from their Executive. So then I have raised the issue with the Croma Team through Email. I have received their mail that they will look into it and try to resolve the issue they also told me that it will resolve within 72 hours. Also the same thing happened no call from their Executive. Then also I have tried to reach out to them and after sometime I got a call from Authorized Croma Executive he has also given me confirmation that our Executive will call you within 72 hours. But there is no response from them. Then again I have called the Croma Customer care on this Saturday and informed them about my issue. They have noted down my issue. And then after some time I got a call from *Onsitego* an authorized partner of Croma who goeto the customer's place and repairs their electronic goods. So they have confirmed to me that their technical will come and solve my issue. So I have downloaded their *Onsitego* app yesterday and I saw that my request is showing active in their app. And it is mentioned that they have confirmed the slot of 17th May 2026 and we have not received any call on Sunday (17th May 2026). So today I have called them (Onsitego Customer care team) and they have told me that you have to co-ordinate with Croma Technician for the service.

Third class service...totally harassment and manipulation 😬

I purchased three Croma air conditioners. Within one year, two of them stopped working because of poor-quality parts. When I contacted customer support for a technician visit, they ignored my requests, so I went to the Croma store. After a heated discussion, the store agreed to replace the two defective units. Now the third AC has also stopped working despite minimal use. Customer support has been unresponsive to my calls and emails, and the technician they provided keeps delaying the visit and repairs. This has been a terrible experience; I cannot recommend Croma products.

Dear Croma Team,
I have been facing extremely poor service ever since I purchased the AC. Despite multiple requests, the engineers have not properly resolved the issue. This has been ongoing for over a month, and I am extremely disappointed. Please take immediate action.

Absolutely worst experience with Croma. I purchased a Croma 8.5L RO + UV + UF + Advance Copper Water Purifier, and within a few months it stopped working properly. After raising multiple service requests, the technician confirmed that parts needed replacement, but even after waiting for almost 1 month there was NO solution.

Croma customer care is completely irresponsible:
• No replacement provided
• No proper updates
• Service request closed without resolution or my permission
• Continuous harassment and waste of time

Service Request IDs:
775961583361
775961390078

Very disappointed with Croma’s after-sales service. They only care until the product is sold. After that, customers are ignored completely.

I will never recommend Croma products to anyone. Third-class service, poor product quality, and zero customer support.

#Croma #WorstService #BadCustomerExperience #PoorQuality #ConsumerComplaint

“What terrible service from Croma. I’ve been calling every day for the last 5 days, and they just keep saying ‘24 hours’ and disconnecting the call. Don’t buy from Croma, seriously — their service is extremely poor.”

I purchased croma air conditioner a week ago. Croma fails to install it till today. I think, the warranty will expire by waiting for Croma engineer. The worst service provider.

I purchased an air conditioner from Croma. During installation, the product was found to be non-functional. I filed a complaint with customer service and sent multiple emails; however, I received no response. Despite numerous assurances of callbacks from customer service, I was never contacted. The grievance department exhibits poor communication skills. I have never experienced such inadequate customer service in my life. Although I trusted TATA products, I will no longer purchase any items from Croma. The service department consistently scheduled visit dates that were subsequently canceled without any prior notification, citing that the customer was unavailable. This pattern persisted for nearly a month. I advise caution to anyone considering purchasing products from Croma.