My first order with Crocus ,as follows Helianthus Lemon Queen 3 x 9 cm pots plus Verbena Rigida 3 x 9 cm pots. They arrived in a bespoke box designed to accommodate plants in transit. I'm always a b... See more
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Review summary
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Excellent pots for our small olive trees, with a proportional size and a lovely colour matching our beautiful trees’ leaves. Good delivery as well. Will definitely come back to Crocus for future when... See more
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plants arrived fine , they are doing well though suffering from the unexpected not normal UK heat this year, but thats not Crocus fault. Must admit I didnt expect them to take off so well for their... See more
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The Crocus garden company is one of the very best sites to shop for all your garden needs. Its staff are knowledgeable and helpful. Ordering is easy and communication throughout your order is grea... See more
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Company details
Written by the company
UK gardening website specialising in garden plants, garden furniture and machinery with gardening advice from expert gardeners.
Contact info
Crocus.co.uk Ltd, GU20 6LQ, Windlesham, United Kingdom
- 01344 578 000
- customerservices@crocus.co.uk
- www.crocus.co.uk
4.3
Excellent
74K reviews
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Excellent plants and products
Excellent plants and products. Delivery quick and efficient.
6 July 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you were pleased with our plants and products, and our quick and efficient delivery. 🌱
Recently I had a problem with a sambuca…
Recently I had a problem with a sambuca plant I had ordered. It had failed to grow. Crocus were very quick to replace the dead plant with one that has thrived, despite the current heatwave.
I was very impressed with their customer service, and actions to speedily rectify the situation.
6 July 2026
Reply from Crocus.co.uk Ltd
Thank you, J, for sharing this – we’re delighted the replacement sambucus is thriving and that our customer service left a good impression. 🌿 If you ever have any more issues or questions about your plants, we’re always here to help.
The plants arrived in very good…
The plants arrived in very good condition because they were beautifully packaged - a real treat to see after some parcels arrive battered. All six plants were of equal and good quality.
6 July 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback – we’re delighted to hear all six plants arrived so well packaged and in great condition. 🌱
Reply from Crocus.co.uk Ltd
Thank you for your lovely feedback – we’re delighted to hear your plant arrived safely and in perfect condition. 🌱
The 4 ferns I ordered were in poor…
The 4 ferns I ordered were in poor condition and 1 has already died. I am a competent gardener and kept them watered and well kept. The remaining 3 ferns are in poor condition but still surviving. All other aspects of Crocus’s serp@ delivery were good. Melville Crossley
3 July 2026
Reply from Crocus.co.uk Ltd
Thanks for your review, Melville, and I’m really sorry to hear about the condition of your ferns. Please send us some photos of all four plants along with your order number via our contact form so we can assess them and arrange an appropriate refund or replacement.
Easy to access
Easy to access. Quality plant well packed delivered within 4 days of ordering.
6 July 2026
Reply from Crocus.co.uk Ltd
Thanks, Muhammad – we’re really pleased to hear your plant arrived quickly and in great condition, and we appreciate you taking the time to leave this review.
Very efficient delivery and the plants…
Very efficient delivery and the plants were in good condition. I look forward to them growing.
2 July 2026
Reply from Crocus.co.uk Ltd
We're so pleased to hear about the efficient delivery and that your plants arrived in good condition. We hope they grow beautifully for you!
Amazing customer service
Amazing customer service. I had an issue with one of the items in my delivery, a simple phone call to the contact number and the wonderful Patricia sorted it out and a replacement was sent out straight away, can’t thank you enough. Great quality and service.
30 June 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback and kind words about Patricia – we’re delighted she could sort everything so quickly and that you’re happy with the quality and service.
Very poor quality plants that arrived…
Very poor quality plants that arrived broken and dry. I contacted customer service who offered to send replacement plants but as the first order arrived very late and in poor condition I didn’t want replacements.
Delivery by DX was also very poor, arrived late and box was crushed. Much of the soil from the plants had fallen out and plants and supports were broken.
2 July 2026
Reply from Crocus.co.uk Ltd
I'm really sorry your plants and delivery fell so short of expectations, Clair. We appreciate you contacting us already; if you’d prefer a refund instead of replacements, please reply to our customer service team or use the Contact Us form with photos so we can put this right.
Excellent customer care
Excellent customer care. Despite plants arriving in time, they were in a bad condition and half dead, smaller than advertised too. Emailed customer service with photos - got refunded straight away with no further questions asked. Thank you!
6 July 2026
Reply from Crocus.co.uk Ltd
Thank you, Dan – we really appreciate your kind words and are glad our team could sort this quickly for you. If you ever have any other issues or questions about your plants, just get in touch. 🌱
They are the best
6 July 2026
Reply from Crocus.co.uk Ltd
We're so happy to hear you had such a positive experience! Thank you for your wonderful feedback.
Reply from Crocus.co.uk Ltd
Thanks for letting us know about the card error. Error codes like 61,754 come from your card issuer, so please contact your bank first; if the payment still fails after that, try a different card or device, as we can’t override card-company declines.
Great plants
Great plants, always arrive in good condition, only a 4 because I'd like planting and care instruments with the plants 🙂👍
2 July 2026
Reply from Crocus.co.uk Ltd
Thank you, Emma – we’re so pleased you’re happy with the plants and their condition. 😊 That’s a really helpful suggestion about including planting and care tools, and I’ll make sure your feedback is passed on to the team. 🌱
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback – we’re delighted you’re happy with both the items and our service. 🌿
Payed for the delivery on the day of my…
Payed for the delivery on the day of my choice they have rectified there mistake now and in a reasonable way so I will up my rating as the mistake has now been resolved. Thank you Crocus.
25 July 2026
Unprompted review
Reply from Crocus.co.uk Ltd
I’m really sorry your delivery hasn’t arrived on the paid-for day you chose, John – that’s not the experience we want for you. Please email or contact us via the Crocus contact form with your order number so we can investigate what went wrong and look to put this right.
Plants turned up brown and dying
Plants turned up brown and dying, I have lost two in first fortnight despite planting in good compost and watering well as needed
2 July 2026
Reply from Crocus.co.uk Ltd
We’re really sorry to hear your plants arrived in poor condition and some have already died. Please contact us with your order number and clear photos of the affected plants so we can assess this and arrange a refund or replacement where appropriate.
Crocus has want I want and delivers…
Crocus has want I want and delivers promptly in secure packaging.
6 July 2026
Reply from Crocus.co.uk Ltd
We're so pleased to hear you found what you were looking for and that your order arrived promptly and securely packaged! Thank you for your wonderful feedback. 🌿
Always great plants and service
6 July 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your wonderful feedback! We're delighted to hear that you consistently find our plants and service to be great. 🌿
Wrong plant (s?)
So, I ordered 3 Salvia California Sunset. They arrived well packaged and potted and fine plants. 2 were flowering, one was not. One of the flowering ones was California Sunset, one was not. It was a more raspberry colour. So, I planted the one that was definitely CS and kept the other two in a safe place, have occasionally watered them to keep them healthy. I wanted to find out if they were both the raspberry colour, but so far only 1 has continued to flower. They are both labelled CS. So, something went wrong with the labelling and I have at least 1 other salvia. Just wondering if these could be returned and replacements sent as I really do want 3 CS in total !
Update:
Crocus reached out straight away to help. Great customer service. I had already contacted their returns department. So, I am sure this will be resolved positively.
Further update , this company have a strong customer service and when mistakes happen they own them and rectify them. Much appreciated.
3 July 2026
Reply from Crocus.co.uk Ltd
Thanks for your review, Timothy, and for looking after the plants so carefully. Please contact us via our Contact Us form with your order number and photos of the salvias and labels so we can investigate and arrange the appropriate replacement or refund.
Easy ordering process with great communication…
Very easy ordering process with great communication.
Products arrived as planned and were well packaged and watered.
They are now thriving in the garden.
30 June 2026
Reply from Crocus.co.uk Ltd
Thank you, Dawn – we’re delighted to hear everything arrived in great condition and that your plants are thriving in the garden. 🌱
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