We received a warn and friendly welcome from Sally. We were impressed with Crest Nicholson at Alton The design layout was excellent, the quality of fixtures and fitting were of high standard. We w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Showed what can be done in a small space. Smart, clean with all amenities. Location not exactly West Quay as stated on website as it is the other side of the toll bridge. Parking not secure. Unsure... See more
Company replied
Neutral Been shown to the actual site and look at a build property. The team at sale office been informative about price and future upcoming plots. Crest Nicholson is really popular in Bristol sit... See more
Company replied
Westwood park Coventry The sales person was welcoming and very knowledgeable She was able to answer all our questions and nothing was too much trouble for her Great experience
Company replied
Company details
Written by the company
Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
Contact info
500 Dashwood Lang Road Bourne Business Park , KT15 2HJ, Addlestone, Surrey, United Kingdom
- 01932580555
- info@crestnicholson.com
- www.crestnicholson.com
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Crest Nicholson
Charlotte was very friendly and helpful
She explained all the details very nicely
23 April 2026
Reply from Crest Nicholson
Good morning Mizra, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Charlotte.
Reply from Crest Nicholson
Good morning Kathleen, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Flexible & Responsive
Carlie has been great throughout and very flexible with our requests. We're hoping the rest of the process goes just as smoothly!
29 April 2026
Reply from Crest Nicholson
Good morning Hannah, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Carlie.
Viewed the showroom at ackender hill…
Viewed the showroom at ackender hill Alton .
The Staff on site were extremely helpful, friendly & knowledgeable and gave us all the information we needed . Thankyou
24 April 2026
Unprompted review
Reply from Crest Nicholson
Good morning Helen, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with the team at Ackender Hill.
pleasant visit,
The staff on site were extremely helpful, welcoming, and knowledgeable. They took the time to walk us through the development, answer all our questions clearly, and provided useful insights without any pressure.
Overall, it was a smooth and pleasant visit, and we came away with a good impression of both the development and the team.
26 April 2026
Reply from Crest Nicholson
Good morning, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Elyse was very helpful and gave us all…
Elyse was very helpful and gave us all the information we needed.
17 April 2026
Reply from Crest Nicholson
Good morning Peter, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Elyse.
Lewin Park
Today we had a quickish tour of the Crest Nicholson development at Lewin Park in Bedfordshire. We were shown two different, complete, houses by Graham - the overall impression of the site is that it is very well laid out and, unlike many new estates, doesn’t feel at all cramped or claustrophobic. Graham himself was extremely helpful and answered all of our questions with complete honesty. We aren’t sure whether either house is exactly what we are looking for but the build standard is really good, and we still have at least one more to look at.
24 April 2026
Reply from Crest Nicholson
Good morning Mr Doe, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Graham and the team at Lewin Park. Thank you considering Crest Nicholson and we hope to find the right place for you.
Very knowledgeable staff and great to…
Very knowledgeable staff and great to have a tour of the site.
23 April 2026
Reply from Crest Nicholson
Good morning Gary, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Reply from Crest Nicholson
Good morning , thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience. Thank you for choosing Crest Nicholson.
Professional and Friendly.
Joanna and Lucy were both incredibly helpful throughout the process, from the initial property enquiry to the reservation appointment. Their approach was refreshingly non-pushy, taking the time to make the experience feel personal and tailored to us. They made what can often be a stressful process feel smooth and enjoyable. We would highly recommend a Crest Nicholson home for its excellent build quality and high specification.
6 April 2026
Unprompted review
Reply from Crest Nicholson
Good morning Liam, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Joanne and Lucy. Thank you for choosing Crest Nicholson.
Crest sales office Aspen Grange Stowmarket
Lucy and Joanne have been very helpful from the start and during our visits to view our new home. All questions have been answered, they couldn’t be more helpful and a credit to Crest.
21 April 2026
Unprompted review
Reply from Crest Nicholson
Good morning Mr Cartmel, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Lucy and Joanne. Thank you for choosing Crest Nicholson.
Very professional team and the houses…
Very professional team and the houses were some of the best new builds I have seen.
Thanks to Josh
20 April 2026
Reply from Crest Nicholson
Good morning Sarah, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Josh and that you are impressed with the quality of our homes.
The professionalism of Jane in Milton…
The professionalism of Jane in Milton Keynes made the visit to the show apartment and viewings a real pleasure. We were impressed by the build quality and views! Super location.
19 April 2026
Unprompted review
Reply from Crest Nicholson
Good morning, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Jane at Campbell Wharf.
Amelia the sales associate was superb
Amelia the sales associate was superb, very informative, very helpful and went the extra mile to show all the properties that might be of interest to us and to give details of legal and financial organisations re mortgage for the property.
18 April 2026
Reply from Crest Nicholson
Good morning, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Amelia.
Reply from Crest Nicholson
Good morning Gemma, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Clare.
Reply from Crest Nicholson
Good afternoon Lorraine, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Reply from Crest Nicholson
Good afternoon Linda, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Great customer service
Great customer service - took time to give me details and information I needed.
17 April 2026
Reply from Crest Nicholson
Good afternoon Jade, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Reply from Crest Nicholson
Good afternoon Jackie, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Great customer service
Really useful conversation and first meeting.
Lovely and welcoming - great customer service .
9 April 2026
Reply from Crest Nicholson
Good afternoon Miss Barlow, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.