For the body cream, Your instructions read; apply liberally... (please look up definition). I apply it sparingly and it still will not last till my next delivery. It also reads, apply twice a day... See more
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I do not see the difference from other lotions or exfoliants. In fact, I do not see any difference at all with this product. The ontact page is limited makes it difficult to contact the company... See more
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My experience wasn't as great as I thought it would be. I have only been using these products for 3 weeks as instructed. My skin feels better but doesn't look any different. Perhaps I will have to u... See more
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It is nearly impossible to find the customer portal, login, or account number to process returns under their so-called 60-day guarantee. I canceled my subscription once through email and then found a... See more
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Company details
- Vitamin and Supplements Store
- also in
- Beauty Salon
- Fitness and Nutrition Service
- Health and Beauty Shop
- Skin Care Clinic
About The Body Firm
Written by the company
The Body Firm™ was built on a simple belief: skin at every stage deserves targeted care, especially when crepey skin starts to show up on the body, not just the face.
Our mission is to bring the same serious, science-backed approach long reserved for facial skincare to the skin on your neck, chest, arms, and legs. We believe body confidence should be achievable at any stage of life.
Why Customers Choose The Body Firm™
- ✔ Clinically shown formulas powered by TruFirm® Complex
- ✔ Targeted treatments for the neck, chest, arms, and legs
- ✔ Curated collections crafted with care and precision
- ✔ Backed by a 60-day money-back guarantee
Body Care, Reimagined. From Head to Toe.
The Body Firm™ was built on a simple belief: skin at every stage deserves targeted care, especially when crepey skin starts to show up on the body, not just the face. Our mission is to bring the same serious, science-backed approach long reserved for facial skincare to the skin on your neck, chest, arms, and legs. We believe body confidence should be achievable at any stage of life.
What sets us apart is our proprietary TruFirm® Complex, a blend of naturally derived phytonutrients clinically shown to visibly improve the look of crepey skin and help transform its firmness, smoothness, and texture. From rich body treatments and exfoliants to targeted neck and chest care, each formula in our Crépe Erase® collection is thoughtfully crafted to smooth texture, restore elasticity, and renew the skin's natural resilience.
Our Philosophy
At The Body Firm, we believe every woman deserves to feel confident in her own skin. We remain a luxurious line dedicated to elevating body care with the same care, science, and attention to detail our customers have come to trust.
Contact info
United States
- thebodyfirm.com
3.3
Average
937 reviews
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Experience
I love the cream but the exfoliating cream is not much force and I can’t use it up like the cream. I would like to do without it.
29 September 2026
May use AI-assist with repliesRead more
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I don’t really see much of a difference…
I don’t really see much of a difference in my skin. I’m using your products.
29 September 2026
Reply from The Body Firm
Thank you for sharing this, Lori .We’re truly sorry to hear you haven’t seen the results you were hoping for. We’d be happy to review your account with you and make any necessary adjustments to better support your goals. You can also visit our website at thebodyfirm.com for the proper usage guidance on the kit. Following the recommended steps can make a meaningful difference in your everyday routine. If you’d like personalized assistance, please reach out to The Body Firm Customer Care team at 1‑800‑262‑7441 7:00 AM–10:00 PM EST. We’d be glad to explore options that may work better for your skin. We genuinely appreciate your commitment to The Body Firm.
I've searched and searched and still do…
I've searched and searched and still do not find a phone number that I can reach you. My AutoShip is coming too fast for my needs. I would like to communicate to change the timeframe. How can I do this?
29 September 2026
Reply from The Body Firm
Thank you for your feedback, Linnie ! We’d be happy to help adjust your shipment schedule to better fit your needs. Please call our Customer Care team at 1-800-262-7441, available daily from 7:00 AM to 10:00 PM EST, for further assistance.
I keep buying this stuff but I don’t…
I keep buying this stuff but I don’t think it is doing anything I been using since 12 2024 thinking I would see a improvement
29 September 2026
I like the products
I like the products, but can't use them as fast as they have been sent. Please cancel my subscription. I will reopen in the future if I need something.
Thank you.
29 September 2026
My skin is softer & not as dry.
29 September 2026
good job and nice product
20 September 2026
STOP! Remove me from your customer list!!!!!!!
I asked many months ago to cancel all future shipments. That did not happen as I have been billed month after month after month for products I will not use. The creams have an off smell; the exfoliant tube is almost impossible to open or squeeze in a shower and it doesn't really do a whole lot; I have moved back to the mainland and have access to much better products and services. I have suspended my PayPal account so you cannot scam me for any more money. Your product is non-effective.
29 September 2026
I love the body cream
I love the body cream. I use it everyday. I love the feel and the way it goes on. I've been using it for years and can't imagine not having it.
29 September 2026
it's hard to talk to someone to change…
it's hard to talk to someone to change my order. Also, to change my credit card info
29 September 2026
Reply from The Body Firm
We're sorry to hear about your feedback, Janet. This is not the kind of experience we want for our customers. For your convenient, you can visit our website to view and manage your subscription, a flexibility to also review or change your order and manage you billing status or billing overview. For further assistance, please contact our Customer Care Team at 1-800-262-7441, available daily from 7:00 AM to 10:00 PM EST, and our team will be happy to assist you directly.
my order came timely and everything was…
my order came timely and everything was in the order...
29 September 2026
I’ve been trying to cancel my order for…
I’ve been trying to cancel my order for two years because it doesn’t work. When I call, they keep saying they’ll cancel it, but never do
29 September 2026
Reply from The Body Firm
Thank you for sharing your feedback, Sue. Your cancellation request has been completed. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Body Firm and allowing us to be part of your skincare journey.
I would like them to notify me when…
I would like them to notify me when they are sending the products. I don't seem to get notifications any longer.
29 September 2026
Reply from The Body Firm
Thank you for sharing your feedback, Debbie. We understand how important it is to have clear and accurate information about your subscription and upcoming shipments. You can review your subscription details, including your next shipment date, anytime by logging into your customer portal at https://thebodyfirm.com/account/login. For further assistance, please contact our Customer Care Team at 1-800-262-7441, available daily from 7:00 AM to 10:00 PM EST, and our team will be happy to assist you directly.
I've never had a problem everyone's…
I've never had a problem everyone's always been very kind and helpful thank you
29 September 2026
We’re is the Vanilla Body Cream ordered…
We’re is the Vanilla Body Cream ordered 2. Got zero. You have my credit card number.
6 September 2026
I like the product but not the auto shipping without warning
I like the product, but I do not like not being reminded of upcoming shippings. I am not able to delay a shipment when I’m out of town or not ready for more. That really annoys me!!
29 September 2026
Reply from The Body Firm
Thank you for sharing your experience, Anne . We’re happy to hear you like the product, and we’re sorry for the difficulty with your shipment schedule. Please reach out to our Customer Care team at 1-800-262-7441 available daily from 7:00 AM–10:00 PM EST so we can review your account and make sure your delivery preferences are properly updated.
I really like both the exfoliates
I really like both the exfoliates! I like the cream lotion. I am still hoping for better results. I always run out of thr cream and have lots of exfoliates by the time my next shipment arrives.
29 September 2026
Reply from The Body Firm
Thank you for sharing your experience, Jackie ! We’re happy to hear you’re loving our products. Consistency is an important part of any skincare routine, and we hope you continue enjoying your products as you work toward your desired results. The great news is that, as a member, you’re in control of your shipments. You can customize your next shipment to better match your routine by keeping the products you love, adjusting your product selection, and removing anything that isn’t the right fit for your skin. Our Customer Care team would be happy to help you make those changes. Please contact us at 1-800-262-7441, available daily from 7:00 AM to 10:00 PM EST, and we’ll be glad to assist you.
Love the product
Love the product. Ordering is simple and managing account is easy too.
29 September 2026
Smooth
Love everything about your products, family and friends tell me I don’t look my age,legs arms are silky smooth. My husband says my skin is like butter and sexy.thanks I keep my skin in your products forever ty
29 September 2026
This is a scam.
The last time I contacted Body Firm I explained I was charge for 2 orders that were never sent. The representative ghosted me saying you have to subscribe to 3 orders at a time before receiving the product. I persisted til she said they would cancel my subscription but I would not receive back the $180 that was taken from my account. Such a scam!
29 September 2026
Reply from The Body Firm
Thank you for your feedback, Janet. We're sorry to hear your experience wasn't the one you expected. We would welcome the opportunity to review your account and discuss options that best meet your needs. Please contact our Customer Care team at 1-800-262-7441 available daily from 7:00 AM–10:00 PM EST. so we can assist you directly.
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