Fassal Mahmood really helped us out with the account set up and everything. He always has made time to set up meetings and get our issue resolved. As a whole, Creoate has made it extremely easy to onb... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Sunita helped resolve my problem in a timely and kind manner. She is very professional and willing to put a lot of effort. Thank you Sunita!!
Company replied
Fassal was incredibly helpful and went the extra mile to sort out a problem for me. I was very impressed with the service Fassal provided. This in turn says a lot about Creoate's General Manager.
Company replied
Fassal was great to work with. I had issues with my first order and he took time to go through everything with me. He understood my concerns and was a good listener. Looking forward to doing more b... See more
Company details
About CREOATE
Written by the company
CREOATE is on a mission to make wholesale work for independents. Our community is made of the small, unique and independent businesses that make retail so special.
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Contact info
70 Clifton Street, EC2A 4HB, London, United Kingdom
- hello@creoate.com
- www.creoate.com
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great experience and support
Great experience and support. Thank you Rachel for solving my problem so quickly! I really apreciate.
10 May 2024
Unprompted review
Reply from CREOATE
Hello Joanna,
Thank you for your review. So glad to hear Rachel was able to help you super quickly.
Happy Selling.
Emily,
CREOATE
Fassal was very helpful and expedient…
Fassal was very helpful and expedient in solving my issue.
7 May 2024
Unprompted review
Reply from CREOATE
Hello Kara,
Thank you for your feedback. Happy to hear your issue was solved quickly.
Happy selling!
Emily,
CREOATE
I was in a hurry and needed a quick…
I was in a hurry and needed a quick response. Fassal respected my urgency and quickly provided the information I needed.
3 May 2024
Unprompted review
Reply from CREOATE
Hello Travis,
Thank you for the great feedback about your experience with our customer success team So glad to hear Fassal was able to help you quickly.
Happy Selling.
Emily,
CREOATE
Thank you for a great customer service.
Thank you for a great customer service.
1 May 2024
Unprompted review
Reply from CREOATE
Thank you for the great feedback.
Emily,
CREOATE
Phenomenal customer service
Thoroughly impressed by Creoate’s customer support. They employ the best of the best. Kind, patient, professional people with a positive attitude and tremendous work ethic. Interacting with them is always a pleasure, especially this latest experience.
29 April 2024
Unprompted review
Reply from CREOATE
Hello Anthony & Stephen,
Thank you for the lovely feedback. We are very proud of our wonderful team.
Very happy to hear you have had a great experience with our customer service agents.
Happy Selling.
Emily,
CREOATE
Fassal was very helpful and kind
Fassal was very helpful and kind. Good customer experience.
26 April 2024
Unprompted review
Reply from CREOATE
Hello Alicia,
Thank you for the wonderful feedback on your customer experience.
Happy selling.
Emily,
CREOATE
Scammers the company and the credit…
Scammers the company and the credit company don’t work with them. As an experience customer they are just rip of the sellers and the buyers the trade account is via 3rd party and they give a credit limit and been changed after 1 day. So it was approved a day before and the next day declined just a joke.
Update:
After seeing your response a line of credit is been provided after more checks has been made at checkout you can’t tell that this decision has changed overnight scammers both companies. Trying to remove my feedback as you know is true.
26 April 2024
Unprompted review
Reply from CREOATE
Hello,
Sorry to hear you are feeling frustrated about your experience when applying for trade credit.
Like any credit provider we review each application regularly to ensure the credit is suitable for the customer.
On this occasion after the review on the application found it was not suitable to provide you with the credit.
We know how much of a difference this can make to small businesses, and do our best to offer it to as many business owners as possible.
We approve the majority of applications, but if yours is not approved, you’re welcome to reapply after 30 days.
Please feel free to reply to my email if you have any further questions.
Emily,
CREOATE
Absolutely disgusting company
Absolutely disgusting company! I bought from them as a buyer. Orders would regularly not turn up and they would then refund money minus their service fees and delivery for orders I never recieved! They tried to send a bailiff to my company twice for bills that had been paid - I then had to pay extra fees for this. They add extra money onto your account saying you owe it even though you have paid it and have the proof but they still try to take more money! Customer service is very rude and absolutely no help. Looks like they make a business out of scamming people. Do not shop with these. Faire is so much easier to buy from and has most of the same sellers - never had an issue with them and their customer service is brilliant
23 April 2024
Unprompted review
Reply from CREOATE
Hello Melyssa,
I have emailed you directly to resolve this issue and share the confidential documents again for your reference.
In regards to the payment, your invoice was several months overdue before it was sent to an external company to recover the debt.
This debt escalation process incurs a claim & warrant fee which is added to the balance of the outstanding invoice.
These fees are paid to the external debt collection agency.
On this occasion, it seems like the external debt collection agency didn’t explain this to you correctly which has resulted in the incorrect amount being paid.
All fees and amounts are also communicated in writing through letters for your records.
Sorry for the inconvenience this miscommunication has caused.
Please feel free to reply to my email if you have any further questions.
Emily,
CREOATE
Speedy help
Fassal was very helpful and helped me with my query immediately.
22 April 2024
Unprompted review
Reply from CREOATE
Hello,
Thank you for the great feedback.
Glad to hear Fassal resolved your query quickly.
Happy selling.
Emily,
CREOATE
Efficient and knowledgeable problem resolution
Fassel was amazing! He was very efficient and was able to help me resolve an issue that I have been working two months to get resolved. With no response from the supplier and my rep being no longer with the company. I had no idea how to get this resolved. He was able to handle it very quickly and one conversation.
11 April 2024
Unprompted review
Reply from CREOATE
Hello Toni,
Thank you for the great feedback on your experience with our live chat.
Sorry to hear you had an issue that took longer than expected to be resolved.
Very happy to hear Fassal was able to resolve the issue quickly for you.
Happy selling.
Emily,
CREOATE
Terrible customer service Americas
Terrible customer service. Do not buy from them if you are in the United States!! You will never get your order and never hear anything from anyone at this company.
1 April 2024
Unprompted review
Reply from CREOATE
Hello Dana,
Sorry to hear you are feeling frustrated regarding the wait time on your enquiry.
We have emailed you directly and resolved the issue.
Due to the Easter long weekend our office (based in the UK) was closed for 2 bank holidays from Thursday 28th 6pm until Tuesday 2nd 9am.
As you got in touch on the 1st of April we have been working through the enquiries in date order.
Sorry for the frustration this delay caused.
Emily,
CREOATE
always great customer service
3 April 2024
Unprompted review
Reply from CREOATE
Hello,
Thank you for the great feedback.
Happy selling.
Emily,
CREOATE
Customer Services communications
Customer Services communications with Creote have always been good. Today with Fassal, speedy and responsive to our request.
A company that supports small businesses.
2 April 2024
Unprompted review
Reply from CREOATE
Hello Cassie,
Thank you for your great feedback.
We are happy to hear you always find our customer service helpful.
Happy selling.
Emily,
CREOATE
Absolutely disgusting company
Absolutely disgusting company.
The sent bailiffs to me after the wouldn't accept a monthly payment. However, they accepted the exact payment plan through the county court (waste of time)
I then paid said debt, infact I overpaid, then they sent a further court letter saying I owed money.
Sent over 15 email, NO ONE REPLIED
THEY SENT BAILIFFS AGAIN EVEN THOUGH I PAID IN FULL AND OVER PAID MONTHS BEFORE.
They gentleman who came to visit me was absolutely lovely, showed him I paid and over paid and he said you know what, this company is TERRIBLE for doing this, people pay their balance and they still send county court out.
29 November 2023
Unprompted review
Fassal was extremely helpful
Fassal was extremely helpful. He made it simple and quick! Thank you Fassal! 🤩😊
26 March 2024
Unprompted review
Reply from CREOATE
Hello Josefina,
Thank you for your lovely review. So glad to hear you were helped quickly.
Happy selling.
Emily,
CREOATE
Great customer service
Great customer service, issues resolved quick and smart, this was my experience today on live chat with Fassal.
25 March 2024
Unprompted review
Reply from CREOATE
Hello Monika,
Thank you for taking the time review our service. Happy to hear you issue was resolved quickly.
Happy selling.
Emily,
CREOATE
Reply from CREOATE
Hello Sotiris,
Thank you for the great feedback. We are glad to hear you are very happy with the service.
Happy selling.
Emily,
CREOATE
It's great for brands!
22 March 2024
Unprompted review
Reply from CREOATE
Hello Julia,
Thank you for taking the time to review us!
Happy selling.
Emily,
CREOATE
Amazing customer service!!!
It's always a great experience working with Fassal at Creoate. The customer service and response time is amazing! As a small business owner, being able to get in contact with customer service whenever an issue arises is so important and having someone who is able to quickly resolve those issues makes all the difference. Thank you, Fassal!!
20 March 2024
Unprompted review
Reply from CREOATE
Hello Meg,
Thank you so much for the feedback on your amazing experience.
We are glad you find our live chat service super helpful.
Happy shopping.
Emily,
CREOATE
Payment Query
Following a query in relation to a payment, I liaised with Fassal who I found to be extremely helpful and dealt with my query swiftly.
20 March 2024
Unprompted review
Reply from CREOATE
Hello Andrea,
Thank you for taking the time to review us. Glad to hear Fassal was about to help you with your query swiftly.
Happy selling.
Emily,
CREOATE
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